Tropicana Gold Casino - 150 Euro Not Paid & Ignored

Adam Osborne United Kingdom
posted on January 10, 2015.

I had the E130 no deposit bonus, and I successfully played it through the WR. I had funds of over E2,000 but the max withdrawal was E150 which was fine. I tried to withdraw and it wouldn't let me. Assuming that this needed a deposit, I deposited via Neteller and it completely cancelled the No Deposit Bonus and now the casino aren't responding to my emails. I am now fully verified, which they made sure I did but they ignore all my emails about the withdrawal of the E150. This shows my profit being E2,495.00 BUT NO PAYOUT OF ANYTHING!

Adam Osborne United Kingdom
posted on January 14, 2015.

Received this reply:
Dear Adam,

Good day! Thank you for your email. Based on our review, you have met wagering last 10/01/15 13:47. This winning came from the Sign Up no deposit comp you received last 10/01/15 04:02
However, you have played it off thus leaving you a zero real money balance. We hope this clarifies.

Best regards,
Finance Team

This is incorrect as it was the deposit which cancelled off the bonus!

posted on January 16, 2015.

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't hear back from them and I will follow up

Adam Osborne United Kingdom
posted on January 18, 2015.

I have still not heard anything off the relevant department. This isn't alot to be paid and it should be pretty simple to resolve. I will kindly praise the casino should this be resolved.

Adam Osborne United Kingdom
posted on January 20, 2015.

4 days later and no reply, please can you chase this up.