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Tropicana Gold Casino - Having troubles to withdraw my winnings

Complaint Info
Disputed casino Tropicana Gold Casino
Reason Delayed payment
Amount € 150
Posted on August 25, 2015

I´ve received a sign up bonus with a maximum cashout of €150 two weeks ago. I have fulfilled all wagering requirements and already send all documents (passport, credit card, credit card authorization form, utility bill, credit card statemt etc). All documents were approved.
All I want to do now is to withdraw my winnings. The only way to withdraw is to use EcoPayz where I ve registered an account only for withdrawing these winnings (see file attached).
Unfortunatelly, I do not receive any answers anymore. When I contact live support, they always tell me that the cant do anyhing because the account department is responsible for such matters.
I just want to know if there is a unsolved problem and in case it is, what concern in detail it is.

Ticket: #3847899

Thank you !

Posted on December 9, 2014

Dear @fashionatic,
Any update considering this complaint? Thank you.

Posted on December 11, 2014

Hi again,
yes, I finally did telefon verification but it is still not possible for me to withdraw my winnings. I will make an update as soon as this complain is resolved.

thank you

fashionatic Germany
Posted on December 13, 2014

Current status (customer support chat):

Posted on December 23, 2014

This case has been reopened upon player's request and we would like to give it one last chance for a successful resolution.

Posted on August 25, 2015

Based on the evidence we received from the casino management, we could confirm that player was paid in full. We consider this complaint resolved and officially closed.

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