I´ve received a sign up bonus with a maximum cashout of €150 two weeks ago. I have fulfilled all wagering requirements and already send all documents (passport, credit card, credit card authorization form, utility bill, credit card statemt etc). All documents were approved.
All I want to do now is to withdraw my winnings. The only way to withdraw is to use EcoPayz where I ve registered an account only for withdrawing these winnings (see file attached).
Unfortunatelly, I do not receive any answers anymore. When I contact live support, they always tell me that the cant do anyhing because the account department is responsible for such matters.
I just want to know if there is a unsolved problem and in case it is, what concern in detail it is.
Thank you !