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Blacklisted: Due to the horrifying facts, stated within <a href="https://www.askgamblers.com/casino-complaints/threats-from-tropica-casino">this complaint</a> we decided to blacklist Tropica Casino. Although the case has been resolved eventually, AskGamblers does not tolerate nor shall accept such an unprofessional and brutal way of dealing with customers.

Tropica Casino

1
CasinoRank
5.3
Player rating 14 reviews
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
Players from your country are not accepted
Average complaint response time: 3 days
What we like
  • Loads of different slots, including i-slots
  • Nice selection of table games and video pokers
  • 24/7 support, including live chat
  • Tight security and honest payouts
What we don’t like
  • No players from the Canada
  • Centralised support may take additional time to resolve your problems
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Website

http://www.tropicacasino.com

Languages

Dutch, English, German, Italian, Spanish, French

Established

2009

Company

Bonne Chance NV Casinos

Licences

Curacao

Affiliate Program

Refilliates

Restricted Countries

  • Afghanistan
  • Asia
    • Australian Capital Territory
    • New South Wales
    • Northern Territory
    • Queensland
    • South Australia
    • Tasmania
    • Victoria
    • Western Australia
  • Azerbaijan
  • Bulgaria
    • Alberta
    • British Columbia
    • Manitoba
    • New Brunswick
    • Newfoundland and Labrador
    • Northwest Territories
    • Nova Scotia
    • Nunavut
    • Ontario
    • Prince Edward Island
    • Quebec
    • Saskatchewan
    • Yukon
  • Cayman Islands
  • China
  • Cuba
  • Estonia
  • Hong Kong
  • Hungary
  • Iran
  • Italy
  • Moldova
  • Netherlands
  • Netherlands Antilles
  • North Korea
  • Poland
  • Puerto Rico
  • Romania
  • Russia
  • Slovakia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Syria
  • Turkey
  • United Kingdom
    • Alabama
    • Alaska
    • American Samoa
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Connecticut
    • Delaware
    • District of Columbia
    • Florida
    • Georgia(US)
    • Guam
    • Hawaii
    • Idaho
    • Illinois
    • Indiana
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Montana
    • Nebraska
    • Nevada
    • New Hampshire
    • New Jersey
    • New Mexico
    • New York
    • North Carolina
    • North Dakota
    • Northern Mariana Islands
    • Ohio
    • Oklahoma
    • Oregon
    • Pennsylvania
    • Rhode Island
    • South Carolina
    • South Dakota
    • Tennessee
    • Texas
    • U.S. Virgin Islands
    • Utah
    • Vermont
    • Virginia
    • Washington
    • West Virginia
    • Wisconsin
    • Wyoming

Casino Type

Download, Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, EcoPayz, MasterCard, Neteller, Paysafe Card, Ukash, Visa Electron, Visa, UseMyFunds, Skrill

Currencies

Australian dollars, Euros, British pounds sterling, US dollars, South African Rand

Withdrawal Methods

Bank Wire Transfer, Neteller, Ukash, UseMyFunds, Skrill

Withdrawal Times

EWallets: 24-72 hours
Bank Transfers: 3-7 days
Cheques:
Card Payments: 3-5 days
Pending Time: 0-96 hours

Withdrawal Limit

Not Stated

Software

Rival

RTP

Not publicly audited

Live Chat

Contact

Support Mail Email: [email protected]
United Kingdom Email:
International Email:

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Tropica Casino is an island-themed online casino. They strive to provide players with a relaxing atmosphere and a diverse selection of games. The software itself is Rival Gaming, and Tropica Casino operates as a white label of the software provider. Tropica Casino operates under a Curacao license and does not currently accept players from Canada.

Games

If it's slot games you're after, Tropica Casino should be able to meet your needs. Since they use Rival software, Tropica Casino provides players with their legendary i-slots. Unlike most other video slots, i-slots actually weave a tale as you play them. In addition, you can play a host of normal video slots, as well as a nice amount of three-reel games.

Table game players also have a number of games to choose from. Play single- and multi-hand blackjack, roulette, baccarat, war, red dog, and Caribbean Stud Poker (called Five Card Poker). The games load quickly and provide an instant table experience.

If you like video poker, Tropica Casino's video poker games are some of the most graphically pleasing we know. Additionally, the selection isn't too bad. Players can choose from a variety of games like Jacks or Better, Deuces Wild, and Aces and Faces. With a semi-automatic hold feature, you can rest assured that you won't accidentally throw away winning hands.

Support

Tropica Casino offers players the 24/7 support they need to get the most from their casino. Best of all, players can contact them through their live chat service. The service is centralised through Rival, so expect some delays. If you'd prefer, you can contact them through e-mail or telephone. Thumbs up to Tropica Casino for their eagerness to assist players.

Security and Fairness

Everyone needs to know that the places they play at are secure. As such, Tropica Casino uses 128-bit SSL encryption to protect your sensitive data. Any information shared with Tropica Casino is kept in the safest technology and in the strictest confidence.

If fair game is your concern, Tropica Casino alleviates doubt by publishing their payout percentages. To read these, just open up any game in the casino, then select Help. Within that window, you can find the latest information about the mathematics behind the game. This kind of transparency is hard to come by in the industry; without a doubt, it's one of the best things about Tropica Casino.

Player Reviews

5.3
14 reviews
Sort by
Date
Relevance
Player rating
Wiko82
July 8, 2017
2

Like the free bonus they seem very friendly and helpfull until I want to withdraw

Have a pending withdrawl for $1000 and have netteler they say its only 12-72 hrs for payment been 5 days 😡

Message
blondie
August 31, 2014
6

Tropica casino is one of the Rival software casinos I recently tried because of their 25$ sign up bonus. I have to say that I don't really like Rival software, I've had some problems with them before, but this sign up bonus seemed like a chance to maybe change my mind about them.

I signed up via instant play, but I couldn't find where's my bonus, so I contacted the live support. I have to say that I really didn't like their casino page, I couldn't find anything in there. The chat instructed me to log out and try again. I did that and nothing changed. I had a very long conversation with live chat, I provided the support with my account details and.they said they've sent an email to me for my email approval. I didn't receive any email, so I thought I'm gonna visit this casino the next day with fresh mind.

The next day I checked my email and still I hadn't got any news from them, so I contacted the support again. Finally the chat apologized for inconvenience and added the no deposit bonus manually. ( You can claim the bonuses in your account promotion section, but all evening I wasn't able to do that at all). So when I finally got the bonus, I went to Cany Cottage slot.I placed 0.60€ bets and pressed 25 autospins. After 10 spins with small winnings, I got 3 cage symbols, which led me to a bonus game, where candies are falling from air and with moving your mouse you have to feed a boy with them. But since the game loaded very slowly, it was much harder to do, but with 0.60€ bet this game gave me 12€.

After that I went to Dog Pound game. I placed 0.75€bets. A few wins like 3.10€ appeared,which were the biggest ones I got from it, but mostly it was only 0.15€ winnings, no free spins or other bonuses, so overall, after 50 autospins my balance from 32€ was down to 16€. To cut things short later I played a few more games, including video poker. But too high bets slowly led me to an empty account.

Overall, this was just another unpleasant experience at Rival casinos, even though the games were nice, all the problems I had to play them were frustrating. The whole casino page looked not serious, I was really confused by the fact, if you want to log in to your account, you can only do it, by opening any of the games, then a login window will come up. And the instant play loaded very slowly.

Message
bogdangy
August 31, 2014
6

I will be honest and I will say that I played here only because they are offering a lot of no deposit bonuses! I played few months ago but I don’t like here because of the slot games that they have, from Rival and because the have very huge wagering requirements for the bonuses even for the deposit bonuses!

Future Fortunes was the slot game that I played very often and I want to say that sometimes it has a good payout rate but you cant make serious money from this kind of slot!

The website looks good in my opinion,it has all the information that you need and the games are loading very fast! Even if I didn’t made any deposit, I took a look at the cashier to see the available payment methods!I cant say that I was impressed because they have neteller, skrill, credit cards and many others that are unknown for me!

The support seems to be acceptable,I saw that you have the option to contact them via e-mail, phone and even via live chat!

I studied the welcome offer and I wasn’t attracted by this offer even if it is 200%,it has high wagering requirements,60 times deposit+bonus and a minimum deposit of 25$! I only played with bonus money here but I managed to make an impression about this casino and about its services and I will try to rate it now!

For the slot games I will give only 7 because it has only one game provider and because of the low payout rate! Regarding the bonuses I can only say that aren’t good at all and I will give a 7! The payment methods will receive only 8 because the paysafe card is missing! Overall it is a casino that didn’t impressed me at all and I am pretty sure that I wont spend my money here!

Message
Imvikas911
August 27, 2014
6

Tropica Casino has a very fast an easy registration process just click on the instant play button. And make a real money account but the games refreshing thing a little time and i did not get bothered by that because i have waited for very long in a lot of casinos.

What was surprising that I got 50$ free deposit bonus and I had thought I would get 20 or 25$ but this surprised me a lot. After that I went to play big cash win and it is a 3 reel slot and soon I hit cherry and big cash win in same spin and cherry paid me 1 an big cash win paid me 2$. I hit the big cash win a lot of times but I wanted a 3 combination of any feature I hit because that pays some good money. So I kept playing this game for a long time. Hit the bar on all three reels and got 3$ because they were not the same bars on all three reels. And then I hit the same bar thing on all three reels and got 30$ for that and this is my biggest win on any slot till date and i was damn happy. After some time hit the single bar thing on all three reels and got 40$. I could not believe my eyes. After that I started betting 2 coins per spin. I loved this game so much that I did not even think of any other game while I was playing on this casino and I knew that this would be he game that would take me to the wager.

Then I increased the bet value per coin and now I was betting 4$ from my account per spin. But that did not help a lot and I was losing now and had very less bankroll left but I have to say that this is the best slot game I have ever played. With the remaining balance I am going to different games here and I am definitely going to make a deposit here.

Message
yapro
July 27, 2014
6

Tropica casino it is another one rival casino, and like many others rival casinos have complaints here. But to be honest i always thought that Tropica is the best Rival casino, it's Flagman, and this casino should be really ok, even my friend who play Rival a lot told me same thing. So like any curious human I decided to read few other review and complaints, and I did not know all the truth of course, but looks like casino really did not do any rogue practice or any really bad, just some regular things with not happy players, but I am sorry if I am not correct, I can not know everything.

I was able to get 25$ no deposit bonus at Tropica casino, and of course I was happy with such amount of no deposit bonus. I start from Rock on! i-slot, it has very nice music, if you never tried this slot you should try it, specially if you rock music lover. I played at lowest possible bet of course, since with 25$ on balance it is hard to be high roller, or of course you can be, bet 5$ per spin, but in almost all cases this will end within a minute and you will be loser, not highroller. After few minutes I dropped to 15$, and it was strange since I really sure that rock on! is medium variance game, but it prove me that it can take 10$ on minimum bet just in few minutes. After this I decide to give a try to spy game, at 0.15 lowest possible bet, played this slot around 40 minutes, and even almost clear my bonus, because after each feature I increase bet, but unfortunately I finish with zero on my account.

I rate Tropica casino with 6 stars, since I did not try their payouts and customer support.

Message
MiltonW
June 25, 2014
1

If chat has just answered my questions in a friendly manner, none of this would have happened. You are the one accusing me of all kinds of wrong behaviour, while your casino is obviously rogue.

People, read up on these crooks on casinomeister.com.

Message
fb_1422944464642154
June 25, 2014
10

This is a reply to "MiltonW reviewed on 06/24/2014". My name is Dieter and I am one of the owners of Refilliates.com. Milton came onto live chat and asked for his wagering. We gave it to him. He refused to accept it and basically said we were lying. We then sent him the full history and he still refuses to accept it.

I will be mailing all the correspondence to Igor. Hopefully he will be able to set the record straight.

Thank you.

Message
MiltonW
June 24, 2014
1

Incredibly rude live chat. Conveniently no way to check your playthrough status. Don't trust them, keep requesting your numbers. When I complained, the rep comes up with breach of terms, because I played to high a bet. Nope, wrong again, I asked chat what was allowed, and have the screenshot to prove it. Ah, but you're playing over a vpn. Nope, wrong again. I'm using Virtualbox, no vpn here.

Just an all round terrible casino. No more Rival for me.

Message
szirtisas
May 26, 2013
0
Message
clewplay9
May 24, 2013
0
Message
1
CasinoRank
5.3
Player rating 14 reviews
1
CasinoRank
5.3
Player rating

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