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Tropica Casino - Documents were approved, then deleted after I made a deposit

UNRESOLVED
Complaint Info
Disputed casino Tropica Casino
Reason Verification issues
Amount $ 125
Posted on July 27, 2018

On may 25th, I sent my documents in. About 1-2 weeks later I was told my documents were accepted and approved by live support. About a month later I asked live support again (different agent this time) if my documents and account are all good. I was told yes there’s nothing else I need to do. So I went ahead and deposited $25 so I’m able to make withdraws and then I tried to withdraw the $100 I won from a free chip bonus. Shortly after another support agent told me my documents were not on my account and that I would need to resend the same email I sent a while ago so I did. And to no surprise they were declined this time. Makes absolutely no sense, so I just wanted to get a refund and they made a huge hassle over it. I will upload all the proof I got.

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