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Thrills Casino

Player Rating 92 reviews
6.5/10
92 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Thrills Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.thrills.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish
Casino Type
Instant Play, Mobile, Live Casino

Thrills Casino is an online casino with a fashionable blue-and-white theme and user-friendly layout. It is powered by several different software platforms, including MicrogamingNetEnt, Evolution Gaming, Betsoft and more. All of the games are available in an instant-play interface. Thrills Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Thrills Casino cannot offer gaming services to players who live outside of Sweden and Finland.

Security and Fairness

The entire Thrills Casino website is safeguarded with SSL encryption. This technology ensures that any sensitive data sent to the casino, like credit card numbers or the addresses of players, cannot be read by anyone.

All of the platforms used by Thrills Casino have been audited by independent firms and shown to be fair. This is no surprise, given that many of the platforms at the casino are among some of the most well-known in the industry.

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Complaints

Read the complaints other players have left for Thrills Casino. Learn more about complaints.

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Thrills Casino - Requesting repeatedly a non-existing document
I deposited to Thrills.com casino about 50 EUR and had a lot of fun while playing. I lost over a half of my deposits and tried to withdraw 20 EUR. The casino requested some documents from me, among which was a bill containing my address. I had no bill at hand at the moment. Moreover, though I am registered by the stated address, I am not the owner of the flat and all bills contain not my name. I explained this situation and in addition to my passport (which also contains a page with my address) I provided a copy of the application for opening account at Yandex. Money payment system and a certificate of inheritance rights. All these documents contain my name and the address. The casino kept on insisting on a bill. What do I do then? To buy my own flat and wait for the first bill? Or maybe during a month to spend time and money for becoming the owner of the flat I live in? It's ridiculous. What is interesting, during these conversations with their support via email, I used to communicate with various employees and every new person seemed not to have read the history of my emails. Just an example: finally after multiple emails they said: "If you have some sort of government documents that prove your residence that will work fine too." Wow! Aren't my passport with its page containing my address and the certificate of inheritance rights not government documents? I had sent them in the first email! This illustrates the real attitude to customers in this casino - not attentive, not adjusted. Taking into account the withdrawal amount, it is really ridiculous and humiliating.
staus Resolved
€20
Thrills Casino - Closed Account , Confiscated Winnings £1,341
I opened an account with Thrills.com depositing £2,900. Within a few days my balance increased to £4,241 and I requested a withdrawal (having provided copies of my ID). A few days later I tried unsuccessfully to log into my account. I spoke with live chat who said: "You have permanently self-excluded on our other brand Under and UKGC guidelines, if a customer self excludes on one of our sister sites, then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license … You can have account on each brand, but under UKGC guidelines, if a customer self excludes on one of our sister sites (in your case Superlenny), then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license." Whilst it is correct that I held an account with Superlenny, which I closed on in July 2014, at no point did I reference a gambling problem or request that I be self-excluded. The Gambling Commission define self-exclusion as: “Self-exclusion is when you can ask a gambling company or operator to stop you from gambling with them for an amount of time. It usually lasts for at least six months. It is mainly used by people who think they have a problem with gambling and want help to stop.” I did not declare a gambling problem, define a period of time that I wish to be excluded by, or request self-exclusion. To the best of my knowledge I did not know that I was self-excluded because I hadn't excluded myself!!! In April 2016, I opened an account with Kaboo Casino (a sister site operating under the same UKGC license). I successfully deposited and operated the account without hindrance. I made several withdrawals and eventually closed the account on 22/04/16 stating that "I no longer wish to gamble." This does not mean or imply that I have a gambling problem. It is merely a polite way of closing the account. I had closed the account having made a few hundred pounds and had more important things to focus on. My email does not reference problematic gambling or request self-exclusion. Kaboo did not question the reasons for closing the account further and did not inform me that I had been excluded. When I opened the account with Thrills.com I didn’t realise that the site is related to Kaboo or Superlenny. Not that this was an issue because I had closed both of these accounts and as far as I understood was not self-excluded because I hadn’t taken the decision to exclude myself! I was able to open the account deposit and gamble without hindrance. It was only after requesting a large 4 figure withdrawal that I was informed that my account was closed and winnings confiscated because I had previously self-excluded from a sister site. The live chat operator referenced my alleged self-exclusion from Superlenny. I vehemently deny this. Despite the alleged self-exclusion I was able to open and operate an account with Kaboo. If the reason for closing the account at Superlenny was incorrectly interpreted as I have a gambling problem then why was I able to subsequently bet at Kaboo. Why was I also able to open the account at Thrills.com? If a player has not self-excluded or referenced a gambling problem or addiction then what right do Thrills.com have to confiscate my winnings. After contacting the live chat support for further details I received an email from James, the Customer Support Supervisor, stating: Having reviewed your case, I have concluded that we have acted entirely properly in closing your account and voiding all gameplay after the date your account with Kaboo was closed. Your statement in closing your Kaboo account ended with you saying "I no longer wish to gamble". Under UKGC guidelines, we would state this is an indicator of potential gambling problems and as a care of duty, we were entirely correct in self excluding the account and subsequently any other brand account which you opened afterwards. This differs from what the live chat customer service operative told me. According to him I had self-excluded from Superlenny? James’ email fails to explain why I was able to open an account with Kaboo in the first instance having previously closed my account with Superlenny citing exactly the same reason. I responded to James via email (attached) and called him to discuss. He was unwilling to change his stance and insisted that I complain to the relevant authorities. I would like to reiterate that at no point have I requested that I be self-excluded from Superlenny, Kaboo or Thrills.com casinos, neither have I reported a gambling problem or addiction. The casino group has not informed me that I have been excluded from betting and has even allowed me to open new accounts without restriction. The casino may have genuinely misinterpreted the email correspondence requesting that my accounts be closed but this is not my fault. Further clarification should have been sought and if appropriate I should have determined whether to be agree a period of self-exclusion and stipulate the period that this should apply. The casino group should have also taken much better preventative measures to stop me from opening accounts if they genuinely believed that I had a gambling problem and had self-excluded from their casinos. There is a very similar case raised here, which you managed to resolve in the players favour: http://www.askgamblers.com/casino-complaints/declined-withdrawal-and-closure-of-account Any help you can provide would be greatly appreciated. Happy to share copies of emails and chat transcripts if helpful. Thank you rich
staus Resolved
£1341

Complaint Statistics

Resolved 16
Avg. Amount $ 492
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.5/10 92 reviews

Top reviews from our players

Netent Games its a positive point, but still don't wining nothing. Good graphics at the end not recommend casino. Just loose money!

Everything, the slots eating the money very fast and I don't got any fun. Slow bonus come, poor promotions, live chat always offline.

Hi Jlourencorp Thanks for giving us your feedback! Regarding the RTP, we can not control the outcome so you just had a bad streak this time. What do you mean with slow bonus come? Regarding our live chat - they are open from 10-24 C.E.T and we answer normally very fast and did not have any hickups this week. Please send me your username so I can investigate from my end. Regards Bruno

user avatar

I can see the mix reviews in this casinos but to be fair, THRILLS is one of my top ten... Win some, lost some but hey it's gambling. I've been through a lot of online casinos... Some are just money grabbing monster, I would normally deposit up to 5x if no win by then no matter how little...

Good riddance. Payment wise... They are fast and efficient...Although lately they lost the visa/debit payment option so I used online banking... Money in my account in 3 days... Email correspondence is fast no complain in there... All in all... Top notch casino.

Probably just bonuses are pretty limited but I'd rather play with my own money anyway, so no problem here... Keep up the good work.

Hi Jamielen Thanks, we will keep on in the same old fashion.

user avatar

When paying Leprechaun Goes to Egypt my money converted to pounds. Was playing my last credit and hit the free spin. Didn't win much about $ 2 plus in pound but when I collect to start spin again, the credit is gone. What a rip off.

Try explaining to customer service but now waiting for my free spin coz I deposit last night. Waiting waiting waiting....

Good selection of slots!
Good polite customer service.
No unexpected issues with my withdraw. The usual checks for a first time but that's to be expected and was completed without issues.

Inactive user
9/10

Thrills casino is something new in the gaming industry, as it will in a special way evoke game, real casino in Las Vegas. This casino does not have too much experience behind since it was established only in 2013, but confidence is their trademark since the first days of their existence, because they are already at that time made it clear that they mean business when it comes to professionalism and continuous improvement among its competitors. As for software, there is represented my favorite NetEnt, so I may be less objective than others in some detail, about which I will write below.

NetEnt casino has over 400 games, the same situation is with the casino, all that is currently offered on the market is in one place, the Thrills Casino. From games, I would single out Mega Fortune slot that brings with it a huge jackpot, which today is exactly 3,849,483 €. In this game you just might be worth a try, especially when you know that you can select between six different playing platform: Microgaming, NetEnt, Playtech, Ash Gaming, Play'n GO and NextGen Gaming. Is not it enough to register now? I think it is, and not only that, it is enough to make a deposit immediately.

I think that anyone who is a true fan of online games to choose something for themselves, especially if we know that each new player gets a bonus of up to 200 € + 50 free spins. Choose what suits you, as I chose Gonzo's Quest, Dead or Alive, Blood Suckers, Mega Fortune and so on. Customer support here is without error, correspond instantly to your every need and request. Hopefully, that will draw you something different header than other casinos, as there is no standard toolbar at the beginning or regular columns are arranged, here is all somehow randomly "scattered" and quite original for my taste. Excellent casino !!!

Thrills Casino offer games from so many different software providers and the game selection at this casino is really great. I joined them a few months ago after I saw nice welcome bonus, but when I tried to deposit I saw that I can't claim this welcome bonus or any others bonuses. I must say I was really disappointed and I decided to deposit at other casinos who offer me bonus on deposit.

Two weeks ago or maybe even less than that, I received promotions from Thrills Casino for 400% deposit bonus. I was surprised on this offer, so I went into their site and check out into my account if they really offer me this bonus on deposit. I saw that is true, so I made deposit of 18€ and I received a nice amount of bonus money to play with it. I mostly played DOA, I tried The Wish Master too, but at the end I lost the money.

I had nice time when I played here; I saw promotion or some kind of offer for some real cash free spins while I was playing. The promotions was about to complete at least 2 bonus round on any game which they selected and if you done that, you received real cash free spins – without any W.R. I tried to receive these 2 bonus rounds, but I didn't get even one of these two. I had no luck that day when I played.

Otherwise I think this is a great casino, I trust them.
They have nice rating here and I like that they offer free spins without W.R. Maybe I miss more deposit bonuses for my country at this casino; otherwise I can't say anything bad about them. They also offer live chat, they are professional and this is great! I believe I’ll make more deposits here in the future and withdrawals too I hope. Beside that their website is cool, well-designed!

Nice game selection, nice interface, but that doesn't cut it!

As some of the reviews I read on here, same exact story. In the beginning you win nice prices and I got some decent high wins and payouts. After this the loosing starts.... you will loose it all! No matter what you do... at first it seems like you are climbing a bit, then you hit a mark and it'll just race to 0. Bad streak of luck sure, happens but this is beyond bad luck. I have played at Thrills for a few months now, last 2 months where horrible. Contacted support for RTP and history never received it and I waited a few weeks.

Hi Blacktemple Thanks for your input! I am afraid there is no better explanation then just a bad roll that you had with us that time. I will gladly give you an overview over your RTP. Please send me you username and I will sort it out. Regards Bruno

user avatar

I love the casino interface, it's great, very easy to use, and overall just refreshing, though I swear if you get a big win, you will fail to win anything going forward on any machine.

I won a high figure, I withdrew it, and ever since then, every single deposit, I lose, on any machine I had success on before, I fail, on any new machine, I fail, originally I deposited $25 and got that up to $300+ and lost it, then deposited $10 and got it up to almost a $1000, withdrew it, and ever since then, have deposited over $300 since and absolutely nothing worthwhile has been won on any machine. Feels rigged, as though because of the large withdrawal, it refuses to pay out until the casino has gained back the money I took out. I give up, they have lost me as a customer, I will not deposit anymore money as its a loosing streak, always, without doubt. Unfortunate but true.

It feels like they take you in, offer great features and rewards, and then the moment you withdraw, its all downhill from there on. Perhaps bad luck, perhaps the mechanics of how it is designed. Either way I am unhappy as a customer and will be going elsewhere.

I love the interface, it is browser based, so everything just flows so well, games open so easily and overall the interface is welcoming. Also the games, especially the ones from NetEnt are pretty cool.

There are times where I seem to be on a roll, but then deposit after deposit, nothing, just continued loosing. Perhaps it is bad luck, or just playing at the wrong time, unsure.

Also would be great if support was 24/7 as they are only available during a 13 hour period, which is mostly nighttime for me here. Slow to reply to emails.

Hi Athelios Thanks for your kind words! Appreciate the feedback regarding 24/7 customer service.

user avatar

Withdraw times with Thrills is fantastic once verified! In my bank within 24 hours. This is great considering many other casinos take weeks! Also no wager requirements on free spins is superb.

Only thing that needs improvement is support can't understand what there saying and have had the phone but down on me before. Live chat would be great.

Hi Elliot! Thanks for your feedback. The guys speak english and are also able on live chat.

user avatar

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