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Thrills Casino

Player Rating 92 reviews
6.5/10
92 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • Large number of restricted countries
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Thrills Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.thrills.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish
Casino Type
Instant Play, Mobile, Live Casino

Thrills Casino is an online casino with a fashionable blue-and-white theme and user-friendly layout. It is powered by several different software platforms, including MicrogamingNetEnt, Evolution Gaming, Betsoft and more. All of the games are available in an instant-play interface. Thrills Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Thrills Casino cannot offer gaming services to players who live outside of Sweden and Finland.

Security and Fairness

The entire Thrills Casino website is safeguarded with SSL encryption. This technology ensures that any sensitive data sent to the casino, like credit card numbers or the addresses of players, cannot be read by anyone.

All of the platforms used by Thrills Casino have been audited by independent firms and shown to be fair. This is no surprise, given that many of the platforms at the casino are among some of the most well-known in the industry.

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Complaints

Read the complaints other players have left for Thrills Casino. Learn more about complaints.

Show all complaints
Thrills Casino - Requesting repeatedly a non-existing document
I deposited to Thrills.com casino about 50 EUR and had a lot of fun while playing. I lost over a half of my deposits and tried to withdraw 20 EUR. The casino requested some documents from me, among which was a bill containing my address. I had no bill at hand at the moment. Moreover, though I am registered by the stated address, I am not the owner of the flat and all bills contain not my name. I explained this situation and in addition to my passport (which also contains a page with my address) I provided a copy of the application for opening account at Yandex. Money payment system and a certificate of inheritance rights. All these documents contain my name and the address. The casino kept on insisting on a bill. What do I do then? To buy my own flat and wait for the first bill? Or maybe during a month to spend time and money for becoming the owner of the flat I live in? It's ridiculous. What is interesting, during these conversations with their support via email, I used to communicate with various employees and every new person seemed not to have read the history of my emails. Just an example: finally after multiple emails they said: "If you have some sort of government documents that prove your residence that will work fine too." Wow! Aren't my passport with its page containing my address and the certificate of inheritance rights not government documents? I had sent them in the first email! This illustrates the real attitude to customers in this casino - not attentive, not adjusted. Taking into account the withdrawal amount, it is really ridiculous and humiliating.
staus Resolved
€20
Thrills Casino - Closed Account , Confiscated Winnings £1,341
I opened an account with Thrills.com depositing £2,900. Within a few days my balance increased to £4,241 and I requested a withdrawal (having provided copies of my ID). A few days later I tried unsuccessfully to log into my account. I spoke with live chat who said: "You have permanently self-excluded on our other brand Under and UKGC guidelines, if a customer self excludes on one of our sister sites, then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license … You can have account on each brand, but under UKGC guidelines, if a customer self excludes on one of our sister sites (in your case Superlenny), then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license." Whilst it is correct that I held an account with Superlenny, which I closed on in July 2014, at no point did I reference a gambling problem or request that I be self-excluded. The Gambling Commission define self-exclusion as: “Self-exclusion is when you can ask a gambling company or operator to stop you from gambling with them for an amount of time. It usually lasts for at least six months. It is mainly used by people who think they have a problem with gambling and want help to stop.” I did not declare a gambling problem, define a period of time that I wish to be excluded by, or request self-exclusion. To the best of my knowledge I did not know that I was self-excluded because I hadn't excluded myself!!! In April 2016, I opened an account with Kaboo Casino (a sister site operating under the same UKGC license). I successfully deposited and operated the account without hindrance. I made several withdrawals and eventually closed the account on 22/04/16 stating that "I no longer wish to gamble." This does not mean or imply that I have a gambling problem. It is merely a polite way of closing the account. I had closed the account having made a few hundred pounds and had more important things to focus on. My email does not reference problematic gambling or request self-exclusion. Kaboo did not question the reasons for closing the account further and did not inform me that I had been excluded. When I opened the account with Thrills.com I didn’t realise that the site is related to Kaboo or Superlenny. Not that this was an issue because I had closed both of these accounts and as far as I understood was not self-excluded because I hadn’t taken the decision to exclude myself! I was able to open the account deposit and gamble without hindrance. It was only after requesting a large 4 figure withdrawal that I was informed that my account was closed and winnings confiscated because I had previously self-excluded from a sister site. The live chat operator referenced my alleged self-exclusion from Superlenny. I vehemently deny this. Despite the alleged self-exclusion I was able to open and operate an account with Kaboo. If the reason for closing the account at Superlenny was incorrectly interpreted as I have a gambling problem then why was I able to subsequently bet at Kaboo. Why was I also able to open the account at Thrills.com? If a player has not self-excluded or referenced a gambling problem or addiction then what right do Thrills.com have to confiscate my winnings. After contacting the live chat support for further details I received an email from James, the Customer Support Supervisor, stating: Having reviewed your case, I have concluded that we have acted entirely properly in closing your account and voiding all gameplay after the date your account with Kaboo was closed. Your statement in closing your Kaboo account ended with you saying "I no longer wish to gamble". Under UKGC guidelines, we would state this is an indicator of potential gambling problems and as a care of duty, we were entirely correct in self excluding the account and subsequently any other brand account which you opened afterwards. This differs from what the live chat customer service operative told me. According to him I had self-excluded from Superlenny? James’ email fails to explain why I was able to open an account with Kaboo in the first instance having previously closed my account with Superlenny citing exactly the same reason. I responded to James via email (attached) and called him to discuss. He was unwilling to change his stance and insisted that I complain to the relevant authorities. I would like to reiterate that at no point have I requested that I be self-excluded from Superlenny, Kaboo or Thrills.com casinos, neither have I reported a gambling problem or addiction. The casino group has not informed me that I have been excluded from betting and has even allowed me to open new accounts without restriction. The casino may have genuinely misinterpreted the email correspondence requesting that my accounts be closed but this is not my fault. Further clarification should have been sought and if appropriate I should have determined whether to be agree a period of self-exclusion and stipulate the period that this should apply. The casino group should have also taken much better preventative measures to stop me from opening accounts if they genuinely believed that I had a gambling problem and had self-excluded from their casinos. There is a very similar case raised here, which you managed to resolve in the players favour: http://www.askgamblers.com/casino-complaints/declined-withdrawal-and-closure-of-account Any help you can provide would be greatly appreciated. Happy to share copies of emails and chat transcripts if helpful. Thank you rich
staus Resolved
£1341

Complaint Statistics

Resolved 16
Avg. Amount $ 492
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.5/10 92 reviews

Top reviews from our players

This is very new casino, and this is absolutely amazing! It is offer to players bunch of slots, including Microgaming and NetEnt, their freespins goes without any wagering requirements, and everything with this casino is amazing.

First of all i would like to say that they have unique and amazing design of the site, really, take a look, it looks perfect and nice. Moreover they have 100% bonus on first deposit plus 50 freespins on starburst, and like I said, all freespins from Thrills casino is always without any wagering requirements, after playing freespins you can do with money everything you want, even withdraw. I like such new things from new casinos, and I already play at Thrills casino around 10 times, and had few nice withdrawals.

Nice thing is also their verification, I just send my documents when register and in two hours got email that my account fully verified. This is cool, and I just make deposit of 50 euros with 100 % bonus I had 100 euros to play with, and even more best thing that I am win from my first deposit. I just play different Net Entertainment games, Wild rockets, Evolution mostly. This is two my favorite NetEnt slots, and I usually play it.

My withdrawal was paid in a hour, or a bit faster, and this is also amazing speed.

I did not know how to say that thrills casino is simple amazing. You of course should try this casino, because everything there is really great and nice. Friendly support, lightning withdrawals, quick verification, freespins without wagering and bunch of slots to try. Tell me why it is not perfect casino, I never had any problem with them, only few times error 2 at Microgaming slots, but as told, only few times. One of my favorite casinos right now.


I joined Thrills casino recently and I am very impressed. The customer service response time is excellent and they are very helpful.

I know winning is down to luck but I have had some really good wins from this site betting with modest amounts.

It is my favourite casino at the moment, maybe they could have some more options for the slots but I managed to play most of my games that I wanted to..

The only criticism I have is the limited deposit options. I couldn't use my Visa Debit, neither would they accept Mastercard or Visa Credit so I use Neteller, that's okay, but the drawback I find is Neteller are not that fast on withdrawals, maybe this will change in the future for UK players.

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