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The ClubHouse Casino

Our Rating CasinoRank
8/10
CasinoRank
Player Rating 97 reviews
8.5/10
97 reviews
Complaint Response 5 complaints
3 days avg. 5 complaints
What we like
  • Access to top providers
  • Live chat is open 24/7
  • Muti-lingual customer support
  • Mobile friendly games
  • Multiple payment options
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


The ClubHouse Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://theclubhousecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino

The ClubHouse Casino is an online casino where players can access a library of top casino games that cater to every kind of gamer. This casino offers these games from some of the biggest names in the industry which include Play’n GO, Pragmatic Play, NetEnt, Quickfire, Playtech, and iSoftBet. The site is supported across most devices and it is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Spain, Belgium, Netherlands, Israel, Gibraltar, Jersey, and Greece. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players who like to take their favourite games on the go can with The ClubHouse mobile casino. This is compatible with most mobile devices that run a compatible mobile browser. This means players do not need an app either! Players can easily pick up where they left off and the games available are just like the web version. 

Security and Fairness

Any data that is sent to and from the casino will always be encrypted. This is thanks to encryption methods and firewalls. It means that sensitive information will always be transferred and stored securely. They also use a random number generator to determine their game results so that players always get fair play. 

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Complaints

Read the complaints other players have left for The ClubHouse Casino. Learn more about complaints.

Show all complaints
The ClubHouse Casino - Withdrawal rejected 10 times so far

Dear AskGamblers,

Unfortunately, I am filing a complaint against The Clubhouse Casino due to repeated issues with my last withdrawal request. I am now on my 11th attempt, and each one has been rejected, despite my following all instructions provided by the casino.

In the past, I deposited using both Interac e-Transfer and credit card, but I always withdrew via e-Transfer, regardless of the deposit method. These withdrawals were seamless and consistently successful. However, after my most recent deposit—made using a credit card—I was informed that I must withdraw using the same method as that deposit. Since credit card withdrawals are not available to Canadian players, I was advised by support to use the bank wire transfer option instead.

I submitted all required banking details in the exact format specified, including the correct Canadian clearing code and wire-formatted account number. Despite this, each wire transfer request has been rejected, with the only explanation being that my banking information is incorrect—something I have verified multiple times and confirmed as accurate.

This situation has become unnecessarily stressful. I am simply trying to access my legitimate winnings of $1,355 CAD, which have now been withheld across 11 separate attempts. I believe I have met all requirements and acted in good faith.

I would greatly appreciate your help in resolving this matter.

Sincerely,


PS . I do have screenshots of my bank requirement for wire transfers, Clubhouse Casino instructions, screenshot of rejected withdrawals, screenshot of my submitted withdrawal, however, I do not wish it to be public. I will upload to AskGamblers if it is kept private and not publicly posted. Thank you.

staus Resolved
$1355

Complaint Statistics

Resolved 3
Avg. Amount $ 1,124
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
8.5/10 97 reviews

Top reviews from our players

I got a really good bonus, and the KYC process was completed within an hour. There are a lot of popular slots available. The customer service is really fast at answering questions.

I tried The ClubHouse Casino and I think it is a pretty good site for playing. The design is simple and works well on both phone and computer. I liked that there are many games to choose from, especially slots like Book of Dead and Sweet Bonanza. The live casino also feels real and fun because of the dealers. Payments are easy to make, and I saw they accept different methods, which is nice. Customer support on chat is fast and friendly. The only small problem is that some countries cannot play here, but overall, I had a smooth experience and would recommend it to people who enjoy online casinos.

The casino offered an impressive selection of games that initially created a highly enjoyable and engaging experience. From well-designed slot machines to a diverse range of table games and live dealer options, the platform delivered high-quality entertainment. The games ran smoothly, featured attractive graphics, and came from reputable software providers, which gave the impression of a trustworthy and professional operation. The variety catered to both casual players and high-stakes users, and the overall user interface was intuitive and responsive. Bonuses and promotions tied to gameplay further enhanced the appeal, making the gaming environment feel rewarding and competitive. It was this high standard of gameplay and apparent legitimacy that built trust and encouraged continued play and investment. Unfortunately, these positive aspects were later overshadowed by questionable practices around account verification and withdrawals, which called into question the integrity of an otherwise excellent gaming platform.

The casino in question is exhibiting fraudulent behavior through the unjustified and selective application of its verification procedures. Initially, the player’s account was verified without issue, and they were allowed to deposit, play, and even make successful withdrawals. However, once the player secured a significant win, the casino abruptly imposed a second round of identity verification. This re-verification demand appears to be a deliberate tactic rather than a standard security procedure, as it only surfaced after a large sum was won, raising serious concerns about the casino's intentions.

More concerning is the repeated rejection of documents that were previously accepted or are commonly deemed valid by regulated institutions. Despite the player submitting clear and accurate information—including government-issued ID, proof of address, and payment method verification—the casino continuously dismissed the submissions without providing adequate reasoning or guidance for correction. This practice suggests an intentional effort to delay or deny the withdrawal of winnings, effectively attempting to withhold funds under the pretense of compliance.

Such behavior reflects a potential breach of fair gaming practices and may violate consumer protection laws, especially if the casino is licensed under a regulatory authority. Casinos are obligated to ensure fairness and transparency, particularly when handling player funds. Selectively enforcing verification only after large wins undermines trust and strongly indicates a strategy to avoid paying out legitimate winnings. This pattern constitutes deceptive conduct and raises legitimate grounds for investigation by relevant licensing bodies or regulatory authorities.

The casino in general is pretty good and it has a very nice range of games but the best thing about this place is the personal account manager. Mine is called Freddie and he is very responsive and friendly.

Maybe there could be more bonuses, but I would say that about any casino.
I would like to also have a lower minimum deposit for when payday hasn't yet arrived!

Please do not play in this casino. I'm platinum VIP member on their site so i have a lot of experience. They took 60k from me in one month. My vip manager told me that my average rtp was 75% during this month! I played every day and there was not one chance to win something back. The weekly bonuses are also really bad and there are much better options to play who don't scam you. If you don't want to loose everything, stay away from the clubhouse. They also canceled my withdrawals with no reason so i played more and lost everything. I'm pretty sure the good reviews are bought!

I made a few deposits and was overcharged. I brought up the issue and my concerns were ignored and dismissed without any kind of acknowledgment of it happening. Claiming it was a third party problem when clearly on the statements it wasn’t. Bad form for someone you trust with your personal details.

Here we go. I deposited 50€ on the site with a 100% bonus. So I played slots for 100€. My bet size was in the 1€ mark when I hit the score of a lifetime 2500x on hacksaw gaming. I couldn't believe it, once in the main menu and seeing 2 bonuses on my screen I unknowingly pressed cancel bonus and my bankroll instantly disappeared I quickly tried to undo this but to no avail. The money had disappeared. 2500€ just vanished from my account! I contacted them through the only available means which is live chat, the woman there stated because I cancelled the bonus and didn't wager the remaining amount I had to which was 1800€ because of the bonus my winnings were void. I stated I couldn't wager the money because you stole it. Bearing in mind if I had wagered all that and no won a penny I would have still had 700€. Not one place on their site says if you cancel a bonus every winning you have will go into their pocket. Its a disgrace that a customer has a hit like that and they steal it from them. Talking to them came to no avail. This thread is just the start, I'm in contact with gaming commissions, irelands authorities, social media, MPs, everyone to get this message across that this company is to be avoided.

I have played at The Clubhouse Casino a couple of times, and so far I can say that it has been a pleasure and I absolutely think that it is a great casino.
They have a huge selection of all my favorite game providers and at the same time, they very often offer some really good bonus offers. I can in every way, definitely recommend The Clubhouse Casino to all players.

Registered for a long time in this casino, a nice first deposit bonus. There are many deposit methods, it is possible to use Skrill and cryptocurrency for deposits. Reliable game provider. Often send promotions with good bonuses.

Of the minuses of this casino, I will note a slightly gloomy, black and not original design of the site. I still don't like a small number of game providers, such as EGT, ELK, amatic, thunderkick, avatarUX, gamomat and others.

Fast payouts. No problems with verification. Live chat, fast reply and always friendly. Many different games and providers.

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