I made my deposit using USDT (BEP20) into my INR wallet. My account is already fully verified.
Unfortunately, every withdrawal attempt has been rejected almost immediately. I have now submitted withdrawals approximately 15–20 times, and each time I have either been given a different reason or simply told to contact support.
What makes this particularly frustrating is that I have previously played at other casinos operated by Novatrix SRL (formerly Dama N.V.), including King Billy Casino, 24Casino, Run4Win, LuckyWins and BetandPlay, without experiencing withdrawal problems. Because of that previous experience and reputation, I joined Clubhouse Casino without hesitation.
Initially, my withdrawal was rejected because I was told that I needed to use the same wallet/payment method that I had used for my deposit. I corrected this.
I was then instructed to use Binance BEP20 which is consistent with my original deposit method. I provided the requested evidence proving ownership of my Binance account.
Despite providing everything requested, the withdrawal continued to be rejected.
The reasons/instructions I received can be summarized as follows:
Rejection #1: I was told that the same wallet used for the deposit must be used for the withdrawal. I corrected this.
Rejection #2: I was instructed to withdraw using Binance BEP20, which I did.
Rejection #3: I was asked to provide evidence proving ownership of my Binance account. I provided the requested evidence.
Rejection #4: I was instructed to submit the withdrawal using something referred to as USDTB. However, there is no USDTB withdrawal option available in my withdrawal section. I deposited using USDT BEP20 which is available as a withdrawal method, but my attempts using this method were rejected repeatedly — approximately 12-15 times.
Rejection #5 and subsequent attempts: Even after providing everything requested and following the instructions, the withdrawals continued to be rejected, with no clear explanation.
I originally split my withdrawal into two transactions:
100,000 INR
22,087 INR
Both were submitted using the same Binance withdrawal method and the same withdrawal address.
After numerous attempts, the 22,087 INR withdrawal was finally approved, and I successfully received the corresponding BNB yesterday.
However, immediately afterwards, the 100,000 INR withdrawal continued to be rejected repeatedly, despite using the same withdrawal method and the same address.
This is extremely confusing to me.
If the payment method, wallet address and account verification were acceptable for the 22,087 INR withdrawal, I do not understand why the 100,000 INR withdrawal cannot be processed using exactly the same method.
I also do not understand what “USDTB” means in this context, as I never deposited using USDTB. My deposit was made using USDT BEP20, and that is the method available to me for withdrawal.
The withdrawal issue is already frustrating, but the biggest problem is that I currently have no reliable way to communicate with Clubhouse Casino support.
I have attempted to contact live chat approximately 30–35 times and I also have recorded their chat sessions on screen recording where it's clearly visible how do they manipulate the chat by putting us on hold. No new messages can be sent if we are on hold and chat ends automatically clearing all the history.
If required I can share all screen recording videos of this via a link.
After exchanging a few messages, I repeatedly receive an error saying that the message could not be sent.
On several occasions, an agent joined the chat, asked me to wait while they reviewed my withdrawal, and then never returned. Eventually, the chat closed.
Even refreshing the page causes the chat to close, and once the chat is closed, I cannot see the previous conversation history and new member joins again.
As a result, I have no idea what the actual reason for the repeated withdrawal rejections is.
I have also tried logging out and back in, clearing cache/cookies and using the support chat again, but the problem persists.
At this point, I am effectively blind as to why my withdrawal is being rejected, because I cannot obtain a consistent explanation from the casino.
So far, only approximately 20% of my winnings have been paid, while the remaining 100,000 INR withdrawal continues to be rejected.
Based on my previous experience with other casinos operated by Novatrix SRL, I genuinely believe this may be a technical, payment-method or communication issue rather than an attempt to withhold my funds.
However, the lack of a clear explanation and the inability to communicate with support have left me extremely concerned.
I have complied with the requests made to me, including providing my deposit proof and Binance account ownership evidence. I have also followed the withdrawal instructions given by the casino.
Therefore please contact/invite someone from Clubhouse Casino to this thread and ask them to explain the situation.
I am happy to provide relevant screenshots, screen recording, withdrawal records, deposit proof and correspondence showing the different rejection reasons.
I sincerely hope this can be resolved quickly with the casino's assistance.
Attached screenshot shows the all available withdrawal methods on my account and getting rejected via every method.
Thank you.
