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The ClubHouse Casino

Our Rating CasinoRank
8/10
CasinoRank
Player Rating 97 reviews
8.5/10
97 reviews
Complaint Response 5 complaints
3 days avg. 5 complaints
What we like
  • Access to top providers
  • Live chat is open 24/7
  • Muti-lingual customer support
  • Mobile friendly games
  • Multiple payment options
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


The ClubHouse Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://theclubhousecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino

The ClubHouse Casino is an online casino where players can access a library of top casino games that cater to every kind of gamer. This casino offers these games from some of the biggest names in the industry which include Play’n GO, Pragmatic Play, NetEnt, Quickfire, Playtech, and iSoftBet. The site is supported across most devices and it is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Spain, Belgium, Netherlands, Israel, Gibraltar, Jersey, and Greece. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players who like to take their favourite games on the go can with The ClubHouse mobile casino. This is compatible with most mobile devices that run a compatible mobile browser. This means players do not need an app either! Players can easily pick up where they left off and the games available are just like the web version. 

Security and Fairness

Any data that is sent to and from the casino will always be encrypted. This is thanks to encryption methods and firewalls. It means that sensitive information will always be transferred and stored securely. They also use a random number generator to determine their game results so that players always get fair play. 

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Complaints

Read the complaints other players have left for The ClubHouse Casino. Learn more about complaints.

Show all complaints
The ClubHouse Casino - Withdrawal rejected 10 times so far

Dear AskGamblers,

Unfortunately, I am filing a complaint against The Clubhouse Casino due to repeated issues with my last withdrawal request. I am now on my 11th attempt, and each one has been rejected, despite my following all instructions provided by the casino.

In the past, I deposited using both Interac e-Transfer and credit card, but I always withdrew via e-Transfer, regardless of the deposit method. These withdrawals were seamless and consistently successful. However, after my most recent deposit—made using a credit card—I was informed that I must withdraw using the same method as that deposit. Since credit card withdrawals are not available to Canadian players, I was advised by support to use the bank wire transfer option instead.

I submitted all required banking details in the exact format specified, including the correct Canadian clearing code and wire-formatted account number. Despite this, each wire transfer request has been rejected, with the only explanation being that my banking information is incorrect—something I have verified multiple times and confirmed as accurate.

This situation has become unnecessarily stressful. I am simply trying to access my legitimate winnings of $1,355 CAD, which have now been withheld across 11 separate attempts. I believe I have met all requirements and acted in good faith.

I would greatly appreciate your help in resolving this matter.

Sincerely,


PS . I do have screenshots of my bank requirement for wire transfers, Clubhouse Casino instructions, screenshot of rejected withdrawals, screenshot of my submitted withdrawal, however, I do not wish it to be public. I will upload to AskGamblers if it is kept private and not publicly posted. Thank you.

staus Resolved
$1355

Complaint Statistics

Resolved 3
Avg. Amount $ 1,124
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
8.5/10 97 reviews

Top reviews from our players

Site is clean and easy to use, feels a bit more sophisticated than some and they are doing more features each week with lots of bonuses and I got some random cashback yesterday which was a nice touch.

Would like more tournaments, they do some but would be nice to have daily ones with the leaderboard updating. They did do one with some fun prizes like whisky as well as bonuses

- Simple registration and deposit process
- I was contacted by a VIP manager within my first day of signing up. I didn't even deposit that much and they have been very helpful ever since.
- Customer service team are also very friendly and helpful.

- Could have a wider selection of games, but their current library is by no means small. And it seems they are always adding more game providers which isn't a surprise as they are quite new.

My choice of game was there, variety of deposit and withdrawal methods. Nothing else positive I can really say about this one as had an awful experience

Awful returns, accidentally clicked "cancel bonus" and contacted live chat immediately of this to which I was told there was nothing they could do. Tried to reach out to the manager via email and again response and time frame were horrific. Probably one of the worst I dealt with in regards to game returns and customer care - Stay away!

The Clubhouse Casino doesn't disappoint but they don't consistently give me a 'wow' factor as well. I am giving them a score of 8 because I am quite impressed with their 4,000 and more awesome games, and mind you, they don't lag despite the heavy graphics, so I must say it is a job well done.

The only reason I am ripping them off two points is because of their relatively low welcome package. Their match bonus only reaches up to $1,000 and 125 free spins that are only exclusive to the Book of Dead slot game.

This is a really slick looking site. More grown up than a lot I have found online. I mostly play the Evo live dealer but use the bonus for slots. The bonusing is very generous although for me playing table games I would prefer cash bonuses more often.

The choice of slots is a little limited but they have most of the big games you would look for. As ever I would have liked instant withdrawals but they are pretty quick to be fair. As above, would prefer more relevant bonuses for the games I play.

What could I like about this casino? Nothing. I find it awkward. I thought they were serious when I saw that they are part of the Dama group, but I was wrong, still Oshi and Levelup remain the best

The problem is this. After 3 deposits of 300 euros each in total 900 euros, through which I used the welcome packet. I want to say, that I did not withdraw at all, I lost everything. The problem is that they blocked me from being eligible for future bonuses. I would be understood if I had won something, but after 3 bonuses for which I deposited and I did not withdraw anything, . It seems to me that they are not trustworthy. Stay away from them, I didn't even get a reason why I was blocked from the upcoming promo.

About a week ago I was browsing Askgamblers list of new casinos and came across the Clubhouse casino. Their name seemed quite interesting so I decided to take a closer look. I noticed that they're a part of the Dama N.V. group, which is a group I generally like. That, combined with the fact that they offer Pragmatic Play, Netent, Microgaming along with other game providers made me interested in trying them out. 

My first impression of their lobby was quite good one- the design was sleek, almost giving me a feeling as if I'm joining an exclusive club. I'm guessing that's what they're going for, hence their name. The sign up process was smooth and I decided to deposit 30 eur. They offer a pretty irresistible welcome bonus package where you get a 100% bonus for your first 3 deposits and also get free spins on top. I thought it was a great way to explore their casino, besides the wagering requirements were only 35x bonus amount, which doesn't happen too often.

The free spins were on the Book of Dead slot however, in the casino lobby I couldn't see any Play'n Go games. Therefore I reached out to the customer support to see why, as I play Play'nGo games in nearly every casino I join. The live chat was kind, and I was told that Play'n Go games are not available for me. But instead they issued the free spins on the Starburst slot. I was a bit surprised about Play'n Go games not being available but they had plenty of other games for me to play.

In my session I mostly played the Twin Spin slot with minimum bets and had some ups and downs.The highlight of my session was a near 400x bet win on a full screen of Kings. Unfortunately my luck didn't last too long and as much Twin Spin gave, it also took away. When my balance was around 20eur I spent some time with the Big Bass Bonanza slot, hoping for a free spins feature. However, with minimum bets, I lost my remaining balance quite quickly. Then I also went to play my free spins on Starburst Slot- I got 40 free spins as a part of their welcome bonus. The free spins paid around 5 eur which I lost on the same game. 

Overall I had a really nice time at Clubhouse casino and their live support was very helpful. Their game selection is great, sadly though I wasn't able to play Play'n Go games. That being said, their bonus terms were good and I'm definitely claiming the remaining welcome bonus package.

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