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Tebwin Casino

Tebwin Casino

The casino is terminated.

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 1 reviews
8/10
1 reviews
Complaint Response 1 complaints
0 hours avg. 1 complaints
What we like
  • Home to leading providers
  • Live chat is open 24/7
  • Mobile-optimized games
  • They hold a UKGC License
What we don’t like
  • There are some country restrictions
  • Small number of video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

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Tebwin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.tebwin.com/#/lobby
Established
2021
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports

Tebwin Casino is an online casino where players will enjoy instant access to a large variety of games which include slots, table games, live dealer games and sports. There’s no shortage of software providers either as the casino is home to well known names like NetEnt, Microgaming, Play’n GOBig Time Gaming, Quickspin, Nolimit City and NextGen Gaming. Players can access the casino through most web browsers and mobile devices and they are licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will not be able to register an account. Some of these restricted countries and territories include Australia, Belgium, Bulgaria, Croatia, Denmark, France, Greece, Hungary, Italy, Romania, Serbia and the United States of America. We will list the full set of restrictions under ‘more casino details’ but players should also check their countries online gambling laws too. 

Mobile Gaming

Tebwin Casino is available on the go for players to use through their iOS and Android devices. Hundreds of the casinos most popular games are available and players don’t need an app. All that is needed is a compatible mobile browser for instant access anytime. Gameplay is just as seamless and players can use a single account across multiple devices. 

Security and Fairness

Tebwin uses the latest encryption and protection technologies to ensure their players financial information is completely secure. This also includes any personal data which will be encrypted and stored securely at all times. 

They also monitor their games to make sure they produce random results. This is thanks to their random number generator which guarantees random results every time. 

Support

Customers who need help can contact a customer service agent. One of the quickest ways to get help is by using their live chat facility which is open 24 hours a day, 7 days a week. Players can also email the casino or use their online contact form should they require any additional assistance. 

Virtual Games

The games lobby offers hundreds of video slots from a long list of software providers. Players can easily access this list by using the drop down menu which allows players to then pick their favorite providers, if they wish. Some of the casino's most popular titles include the Starburst Slot, Book of Dead Slot, Rainbow Riches Slot, Reel Rush Slot and Immortal Romance Slot. Players who know which games they want may find it useful to try the search engine which finds games almost instantly. 

More traditional casino games can also be found which includes popular table games like Blackjack, Roulette and Poker. These kinds of games start with very low bets for low rollers but have tables with much higher bets to suit high rollers. Some games are even themed to add more entertainment. 

Card fans can enjoy a small collection of video poker games like Double Bonus Poker and Aces & Faces whilst players looking for something different can check out their ‘Casual’ games. 

Live Casino

Their live casino is packed with more games from the likes of Evolution Gaming. These games are played in a live studio with human dealers to bring players close to the action, just like in a real casino. Games are streamed in real time so players can see the game play as it happens. The live casino offers games like Live Blackjack, Live Roulette, Live Poker and Live Baccarat. 

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Complaints

Read the complaints other players have left for Tebwin Casino. Learn more about complaints.

Show all complaints
Account is verified, but my Withdrawal is still pending since January 19th

Hello,

I would like to make complain about Tebwin company. They hold my withdrawal for about 2 months!


I opened account on 12.08.2022. I made few deposits via Card for total amount of 1220.00gbp (screenshot attached)

Everything was ok until I try make first withdrawal. After couple a days I get email to Verify my account via website account. I upload all requested documents and as you can see on screenshot I attached all of them are accepted. After a week I contacted via chat to support ask about my withdraw and get this reply:

"Patrycja your withdrawal will be reviewed by the Security and Verification Team and they will contact you directly by email"

(Chat conversation screenshot attached)


After another week no response to my email so I contacted again via email and this answer I get :

"Your withdrawal request is being reviewed. The Relevant Department will get in touch via email with an update as soon as there is one. We have no further information regarding the matter at this moment."

(Chat conversation screenshot attached)


I'm waiting few weeks for an email from them and still nothing so I contacted again and this answer I get :

"please note that I have raised the matter with the relevant department, you are going to be notify by email"

(Chat conversation screenshot attached)


So another week gone and no email update about my case. Account verified and withdraw pending.

The only 2 emails I get from Tebwin are to upload documents for verification and this after few days my account has been Verified:


Dear Patrycja,

Please note that following the company’s decision, we advise you to refrain from registering further accounts within our network, ProgressPlay LTD, such, that your email address serving as username at Tebwin Casino has been restricted.

Attempting to create new accounts by using a new email address is prohibited and we reserve the right to block all your accounts and revoke potential winnings in the event of a new registration at one of our casino brands.

The complete list of brands under the ProgressPlay LTD umbrella can be reviewed by accessing the below link:

https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/39335

Sincerely,

ProgressPlay LTD


My TebWin account is active I can log in and I can still play on it,also I able to cancel this withdraw. Never has any other account from this company, only TebWin

I would like to ask for help resolved this case as soon a possible.


Best Regards

Patrycja M

Status unsolved Unresolved
£1,804

Tebwin Casino Complaint Stats

Resolved 0 / 1
Avg. Amount $2,151
Avg. Complaint Duration N/A
Avg. Response Time N/A

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Top reviews from our players

Tebwin has a good reward system that is not that hard to understand that that is what i like the most. It inspires me to play more and keep me interested in their unique prizes. I also think that there are a lot of praises for Tebwin for their quick response. I love their chat support since they do dedicate a lot of people there. This is what makes it easy to stay in the site and pick a lot of games to play there. The system is also smooth and that makes it less hassle for people like me who play just to spend some of my free time and remove stress.

I do not see any flaw for this site but perhaps a wide variety of games would help or even an organised category search as well. That is what ill ask for since there is no problem with the site at all. It is perfect for engineers like me since I can keep on playing here and win a lot of prizes. This site is good for me and I can get used to their games for now. After all, Tebwin is one of the best sites there and they may be a little bit late on updating the games they have.

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