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Star Games Casino

Player Rating 43 reviews
7.4/10
43 reviews
Complaint Response 40 complaints
3 days avg. 40 complaints
What we like
  • Full range of Novomatic Games
  • Instant play and mobile mode
  • Multiple deposit methods
  • Customer support via E-mail and phone
  • SSL encryption
  • Game software proven fair
What we don’t like
  • No live chat feature
  • Few withdrawal methods
  • Low monthly withdrawal limit
  • 5-10 days pending period for withdrawal
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Star Games Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.stargames.com
Established
2002
Licences
Malta Gaming Authority
Affiliate Program
Languages
Croatian, English, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, French, Turkish
Casino Type
Instant Play, Mobile

Star Games is an online casino that doesn’t offer just casino games, but also Poker and Bingo. Players can enjoy their favoute games from famous software providers, such as Novomatic and Evolution Gaming among others, in a sleek Instant Play mode, without any download requirements. The casino is licensed and regulated by the government of Malta.

Restricted Countries

Unfortunately, due to strict regulations, the casino is not available to players residing in Austria, Canada, Netherlands, Denmark, France, Italy, Romania, Spain, Switzerland, Turkey, United Kingdom, the United States of America, and several other countries. For the full list of restricted countries and territories, players should scroll down to the casino details section.

Virtual Games

Star Games Casino is famous for its Novomatic Slots by Greentube, offering their full collection of slots on desktop. Also there are slots by JVH, Mazooma, and Astra, all of which form part of the Novomatic Group.There are 140+ slot games in total at the moment of writing. Book of Ra slot, Sizzling Hot slot, and Lucky Lady’s Charm Deluxe slot, are just a few popular titles.

In addition to numerous slots, there is also a nice collection of popular table games on offer including Roulette, Blackjack, Sic Bo, and Baccarat games.

As for poker fans, there are several video poker games to suit their taste such as Deuces Wild, American Poker II, Jacks or Better, Joker Wild, and Marilyn’s Poker II.

Live Casino

For players who want to experience the flare of playing against real casino dealers without leaving the comfort of their homes, there are Live Roulette, Live Blackjack, and Live Baccarat on the offer in two different Live Casinos (one powered by Evolution and the other by Extreme Live Gaming). 

Mobile Gaming

With Star Games players can enjoy favourite slots wherever and whenever. There are 50 and counting Novomatic available for play on Android and iOS mobile devices, as well as Skill Games (by Greentube) like Backgammon and Solitaire, and Poker (by Greentube). 

Support

Customer Support at Star Games is only lacking the live chat option. There are phone numbers for players to connect directly from 8am -10pm CET and the support is available in multiple languages that cater to the international audience that is their main player-base. Email support is also available, though this does not provide players with an immediate connection to have their questions answered. 

Security and fairness

Star Games strive to provide a secure gaming environment for their players. Secure transactions and the correct transmission of game results are guaranteed by tried and true adopted technologies.

They utilize the state-of-art SSL encryption. And they offer games from well-known software platforms that are regularly audited by the independent third-party.

StallCation

Complaints

Read the complaints other players have left for Star Games Casino. Learn more about complaints.

Show all complaints
Star Games Casino - Refuses to pay out winnings, will not provide reason and explanation why
Dear, I'm writting you complaint against Stargames casino for blocking my account and refusing to payout winnings. I have submitted a withdrawal request on 14.01.2017 night for the amount of 250,00€ and remaining balance was cca 50€ on my account. That night they blocked my account and asked for identitiy verification in order to pay me out. That identification procedure was as painful as getting a house loan, and after 13 days of struggle and multiple delivery of all documents, on friday 27.01 they wrote me, as their final decision: "Your money has been blocked and kept according to our general terms and conditions of play. Company reserve unlimited right to block and declare void all winnings whic are not gained honestly". Without any reason and/or explanation. All of this looks like online scam casino to me. I'm registered player for years. Played and paying a rake on winnings for quite time. And first time won something, and they blocked me and refuse to pay out for no reason just pointing to breach of the casino general terms and conditions, article G,H and I. Please help. I'm ready to provide you with all proofs necessary. Some data account related informations, I,m unable to get since they immediately blocked my account after payout request. My claim is at around 300€ (250 EUR was payout request and left cca 50€ on balance to keep on playing). Thank you in advance, Sandro < name removed >
staus Rejected
€300
Star Games Casino - Refusal of payment of 321 euros due to unjustified accusations
Good afternoon. I made a deposit of 100 euros in this casino. It was 07/11/16. Played video slots, roulette and poker. As a result, she won 321 euros and ordered payment. I discovered that my payment is not received in a few days, and my account was blocked. At the same time I did not come in the mail any letters or notifications. I asked the support and received the following reply: "" The audit found that your game account "gretasa93" not subject to further use and benefits due to violation of General Terms and Conditions (CMOs) site gaming platform in the course of your gaming activities. "" In the next letter I with the following: "" Dear Mr. < surname removed > thanks for your reply. Please note that your gaming profile has been suspended because you committed misconduct during a game of poker. Let me also assure you that the security service platform game It has sufficient technical capability for reliable detection Terms of Website Use cases violations. Operator reserves the right to block the account of the player and not pay / to keep the winnings or payments received as a result of violations of these General Terms and Conditions (OCW) site, the contents of which you They have expressed their consent to create an account. Hope for your understanding. Yours faithfully, Your support team "" I did not break any rules and played fair. Casino Action consider illegal and demand my winnings.
staus Resolved
€321

Complaint Statistics

Resolved 35
Avg. Amount $ 950
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
7.4/10 43 reviews

Top reviews from our players

I'm Play Often In Stargames. - Stargames is most popular place with Novomatic Games software-- A lot people knows this games from landing casinos. And they are number one for place who offered this software in web because they still add new Novomatic games and Offered Excelent Deposit Bonuses. Why excellent? Because if they example now have 100% deposit bonus up to 100€. Then their bonus rules is very easy. Player can withdrawal all money over Bonus amount in any moment - So that's simple Example if player do deposit 100€ received 100€ Bonus make bet 5€ in video slots and win 300€ and have in account summary 500€ so in any moment can withdrawal without - any wagering requirements all money without bonus amount...

Lets Back to my first session - I'm do deposit I received 10€ and win in Book of raa 77€- I'm make withdrawal and received after 2 weeks Wire transfer.... This was very long time ago after those first win in Stargames - I'm was their regular player with a lot deposits -Why not if with my second session in Stargames in find their easy first deposit bonus rules. I'm do deposit 30€ received 50% free (In this moments bonus was only 50% now is 100%. I play a little in poker win up to 50€ next sizzling hot (Now Called Diamond 7 -same games with new better graphics) and win up to 100€ again withdrawal this time bonus amount was deleted and I received 70€ toe-wallet in 5-6 days. Few deposit without bonuses.- And finally they starts send me invitations for me email to take part 10 free or 100% deposit bonuses and again few deposit few withdrawal- Nothing special.

I like Stargames because they have excellent Bonuses (Welcome Bonuses and personal invitations bonuses + a lot free bonuses sending to email.

I forget write few things about therm Virtual Moneycalled stars - They have system player can buy virtual money - personally I think this is good for them but not for players? Who wonna pay for virtual money? I'm not...

And I'm must write few things about Support-Yes That's True Support in Stargames not exist - This is Great Big casino they pay a lot money for affiliates -they very popular but definitely Support is very poor in Stargames. Live chat not available -They answering emails after few days. This is bad Part their Business.

Withdrawal time - a little to long - but still summary is ok. .

I recommended Stargames all Players because their offered very good Welcome and invitations bonuses with good rules their bonus actions.They offered Famuslanding casinos games like - Sizling Hot (Now available new version called diamond 7, Book Of Raa, and a lot other.

Stargames 9/10

Well, the next review I would have to write about six months ago but I gave up first and forgot about it because I considered I did not have what to write at that time. I am talking about the review of the StarGames casino.

I found about this casino by chance nearly 6 months ago from the terrible advertising it is making pretty much everywhere on the web and before playing here I read the review that was posted on the AskGamblers site. I do not usually play into an unknown casino but the review that I read about it was completely negative and made me a little curious so that I decided to try its experience. I can say that at that time, i.e. six months ago, the experience I had was indeed one totally negative as was described in the review cited above. Then a few days ago I decided to come back to this casino because it was the only offering the game of Sudoku and because I am good at this game I thought I will earn some money here. But again I had a totally negative experience. And I will explain below why.

Although the site of the casino was remodeled and that it is presented in several international languages, a careful visitor can tell even from the registration page that it is the biggest scam ever met. First, you are asked to fill up only the desired username, password and email address, no personal data should are necessary to be completed. Too easy to be real. Then from the first page you can see that in the Casino there are more than 15,000 players online which even for a very good casino is an untouchable figure, I think. Then you are invited to verify your email address to receive, you will laugh, 5,000 stars that you can use to play for free their games. I took these stars and I tried a few games (about two slots and a roulette). Well the graphics of these games is like 100 years old. Even if they were designed on my first Atari computer their graphics would have been better and the games were more appealing. I noticed that the winnings from the slots are lower than those usually found in a regular casino.

And one last observation that led me to the decision that this casino is the biggest scam ever met. It has no online support, there are just a few phone numbers listed on the contact page. I will not deposit money in this casino even if it will be recommended. I do not recommend to visit even the first page of this casino site unless you want to loose your time.

Stargames is a joke the customer support is non existent, you can phone if you want to spend 0.42 euros a min and get put on hold for 10 mins, so email is the only real option but don't expect a response for a minimum of 3 days regardless of how urgent your query - that if they even bother to reply at all!! Oh and if you want to see your winnings paid promptly go else where it takes them a minimum of 10 days to process your payment (apparently) but in my case i cashed out on 7th June and they are making me wait till the 8th September to process my withdrawal due to a charge back risk??

First time I've ever heard that bs stalling tactic! If you like these novoline game i would strongly suggest you stick to a trusted brand like mecca or Grosvenor casino both of these paid me back to the same deposit method as I used at stargames within 2 days + they have a better variety of games and a decent poker client and bingo. Do not play at stargames unless you are an absolute mug!

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