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Star Games Casino - Blocked my account unjustly and i'm worried about my funds

RESOLVED
Complaint Info
Disputed casino Star Games Casino
Reason Account closure
Amount € 682
Posted on May 10, 2016

Hello Askgamblers and Stargames Casino,

My account is closed because of security reasons. I dont understand what it means. I didn't make multiple accounts. I was playing 3 months and today the closed my account for this reason. Please help me, i have deposit alot of money on this casino. Can i have it back or what can i do? I dont like this, please tell me why its being closed.
So yea, this casino closed my account for security reasons. Tell me what is the reasons, i want to know. Thanks in advanced.

Posted on May 12, 2016

Dear claherka,

Thank you for your message.

We have sent an email to you this morning which explains in your native language that your account was blocked due to a serious breach of our Terms & Conditions.

We have also informed you of your right to contact our licence regulator should you feel that you have been unfairly treated. There is no further information that we can offer you at this time, therefore subsequent messages from you on this matter will not be replied to.

Kind regards,
Stargames Support Team

Posted on May 13, 2016

I wrote message to MGA Stargames regulator and i'm waiting for response. I attach there same infos as I wrote to Stargames support in my native language. Which contain information about how multiaccout was created and by whom. i suppose that i got ban for multiaccounts on IP adress and i know that i didn't create account myself.

And i will do my best to get back my honestly won money.

AskGamblers
Posted on May 14, 2016

Based on the information above that this dispute is raised in front of Malta Gambling Authority, AskGamblers Complaints Team will comply with the decision taken from MGA. Until then this complaint is closed and considered as Unresolved.

AskGamblers
Posted on May 25, 2016

The complaint has been reopened as per submitters request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Posted on May 25, 2016

I got my money back. Send to AskGamblers a proof of payment. This case is resolved.

AskGamblers
Posted on May 25, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

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