- Full range of Novomatic Games
- Instant play and mobile mode
- Multiple deposit methods
- Customer support via E-mail and phone
- SSL encryption
- Game software proven fair
- No live chat feature
- Few withdrawal methods
- Low monthly withdrawal limit
- 5-10 days pending period for withdrawal
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Star Games Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
- E-Wallets 24-48 hours
- Bank Transfers 3-7 days
- Card Payments 2-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
- 0180 5407820
- 0820 40 10 40
- 0848 40 10 40
- 00356 2546 6678
Star Games is an online casino that doesn’t offer just casino games, but also Poker and Bingo. Players can enjoy their favoute games from famous software providers, such as Novomatic and Evolution Gaming among others, in a sleek Instant Play mode, without any download requirements. The casino is licensed and regulated by the government of Malta.
Restricted Countries
Unfortunately, due to strict regulations, the casino is not available to players residing in Austria, Canada, Netherlands, Denmark, France, Italy, Romania, Spain, Switzerland, Turkey, United Kingdom, the United States of America, and several other countries. For the full list of restricted countries and territories, players should scroll down to the casino details section.
Virtual Games
Star Games Casino is famous for its Novomatic Slots by Greentube, offering their full collection of slots on desktop. Also there are slots by JVH, Mazooma, and Astra, all of which form part of the Novomatic Group.There are 140+ slot games in total at the moment of writing. Book of Ra slot, Sizzling Hot slot, and Lucky Lady’s Charm Deluxe slot, are just a few popular titles.
In addition to numerous slots, there is also a nice collection of popular table games on offer including Roulette, Blackjack, Sic Bo, and Baccarat games.
As for poker fans, there are several video poker games to suit their taste such as Deuces Wild, American Poker II, Jacks or Better, Joker Wild, and Marilyn’s Poker II.
Live Casino
For players who want to experience the flare of playing against real casino dealers without leaving the comfort of their homes, there are Live Roulette, Live Blackjack, and Live Baccarat on the offer in two different Live Casinos (one powered by Evolution and the other by Extreme Live Gaming).
Mobile Gaming
With Star Games players can enjoy favourite slots wherever and whenever. There are 50 and counting Novomatic available for play on Android and iOS mobile devices, as well as Skill Games (by Greentube) like Backgammon and Solitaire, and Poker (by Greentube).
Support
Customer Support at Star Games is only lacking the live chat option. There are phone numbers for players to connect directly from 8am -10pm CET and the support is available in multiple languages that cater to the international audience that is their main player-base. Email support is also available, though this does not provide players with an immediate connection to have their questions answered.
Security and fairness
Star Games strive to provide a secure gaming environment for their players. Secure transactions and the correct transmission of game results are guaranteed by tried and true adopted technologies.
They utilize the state-of-art SSL encryption. And they offer games from well-known software platforms that are regularly audited by the independent third-party.
Complaints
Read the complaints other players have left for Star Games Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Stargames casino is powered by novomatic games, and offer only their games, but they have a lot of games there. Also their welcome bonus is amazing, because you can cashout even without clearing wagering requirements.
So i decide to play big, and made deposit of 100 euro in my account, and start playing with 200 euros. If i hit something big, i can cashout without clear any wagering, they just removed this 100 euro of bonus.
Okay, i start with game named pharaon tomb, and i like how freespins work, every symbol evolution and became other, so if you lucky you can see only best symbols. So i start spinning at 2euro per spin, not so much luck, but finally hit freespins and already start thinking how big my win will be, but nothing. I win only 40 euro, and with balance of 180 euros i move to book of ra, famous book of ra, great book of ra. I think this is my favorite slot ever :) I decide not to take risk, and start spinning at 1 euro per spin, got books few times, and last time when i again hit nothing i become in rage and decide to play 2 euro per spin with 130 euro on my balance. Get 3 books on my last 10 euros, was very happy. Special expanding symbol was A, and you can not believe, but while 20 freespins spinning i get 5 of them 4 times!!! Yeah, retrigger + lot of money. With 830 euros on my balance i was more than happy, and decide to cashout my money. Also i see that i clear my bonus, so all 830 euros is mine! Ok, request cashout and get auto email that i need to provide my ID. Sent it immediately and money comes to me after 3 days of waiting...
Stargames casino is amazing, it uses amazing software, it have amazing bonuses. All here amazing except their cashout times and speed of support. That a shame for them, because if they will cashout in few hours, and add live chat, i think they will had lot of players.
I have had an account with star games for quite some time now. Reading these reviews is a real shock to me. I can not believe that so many people are having problems with star games. Note, that I only play slots. They have all kinds of novomatic games with high volatility. I have won over 4,000 euro in one month.
There are many great things about the site. First are the games. They have book of ra, lucky lady's charm, dolphin's pearl, etc. All these games ensure that you are enjoying a real casino in the comfort of your own home. I think most of the people here who have had problems did NOT read the terms and conditions. I personally know a few people in real life who have played on star games and did NOT receive their winnings due to violating the terms and agreements. Now the issue with that is that you won't know you violated them until you attempt a withdrawal. They will allow you to put as much money as you want into their site, but once you withdraw, they notify you of the issue which I personally find wrong.
The ONLY thing that I can complain about with star games is the customer service. Absolutely terrible for an online casino. For a company that makes millions of euros from its thousands of players, I'm extremely disappointed that they can not make amends to their customer service. There is NO 24/7 chat support that is seen on all other casinos. I believe this is a huge reason people don't play here. Also, there have been plenty of e-mails I send that have never seen a reply.
I have never had any problems with withdrawing my winnings. You can only make 2 withdrawals per month if you are a bronze member. 3 if silver, 4 if gold, etc. I find this extremely annoying. As a casino, they should allow you to make as many withdrawals as you want so you can come back and play more.
If star games fixes their customer support and makes changes to their withdrawal limits, they can easily become the best online casino. This I have no doubt.
I have played MANY online casinos and seriously seriously believe this is the best site out there.
Why didn't I read the reviews on this site before I deposited?? I never learn from my mistakes, but hopefully whoever reads my review will never consider making a deposit here!!
Everything started out good at Star Games, I seen a promotion where you could get £5 free no deposit required, but I had to email them for it to be credited. To be honest I never thought i would get it and forgot all about it. Then I received an email a week or two later saying the free bonus money had been credited to my account. Ill be honest, I hadn't even bothered looking at the slots they had...I purely signed up for the free bonus money. So once I had it, I was quite chuffed because at the time I had done all the free money promotions EVERYWHERE so it was nice to have somewhere to play. I was really disappointed when I learnt the majority of their slots were like 50p/90p a spin...no 9 or 15 line slots allowing me to place a minimum bet per line of 0.01p, so I knew my fiver was not going to last long. All the slots were completely new to me I hadn't played any of them before. I don't even remember what I played back then but I know I lost my money. Then as time went on I came across these slots at another casino and started to like one in particular called 'Royal Dynasty' and I also liked 'Book of Ra'. I thought I may as well give these a go here and I made my deposit of the minimum required which was €10 and I received an instant match bonus of 100%.
I went straight to the slot 'Royal Dynasty' which is a 20 line slot but it's a minimum spin of 40p. The wins on the lines don't pay the best but if you get the free spins which is the reason why I play it...then normally they always get repeated loads of times making you a nice little earner. I think the most free spins I had were repeated about 12 times, maybe even more and it got me just over £90. I was well happy with that. To be honest I spent most of my time on this slot, I played a few others like 'Lucky Lady's Charm' and 'Dolphins Pearl' but I just couldn't get into them. After I few hours spinning I was starting to loose interest and noticed I was able to make a withdrawal, at the time I had €98 but I would have to forfeit €4 bonus I still had, but I didn't mind...so I requested a withdrawal. The next day I had an email asking me to send in verification documents which I done and I expected everything to be fine from there on. However I heard nothing for about two days, then to my horror I tried logging into my account only to learn it had been blocked. No email from them or anything and of course no money.
There is no live help facility on here and I couldn't even phone them because the only number they had was for Germany and there was no way I was paying for that. I finally got a response from them and they had the cheek to accuse me of a duplicate account!! But it wasn't in my name it was in my partners name, but the thing is my account was registered at a different address to his so I can't see why that would matter??? I am assuming they picked it up under the IP address, and I know casinos say that it's one account IP address, but both me and my partner are gamers and we always play at the same casinos with normally no problem at all. I was furious and sent a stinking email to them asking for my deposit back...surprise surprise I have never had a reply. My account is still blocked and I still don't have my winnings, which I will never get.
There are so many complaints on AskGamblers alone, I wish I had read them first. DO NOT deposit your money here, even if your account is verified they will try and do anything not to pay you out your winnings. I don't know how casinos like this are still in business honestly!!
I’ve been involved in a lot of poker play in the past few years and I though I’d tell everyone with a passing interest in poker. At face value they are not the best: not many players online, average promotions, scarce tournaments...but this is where I always end up playing because of the pond quality.
As a decent player I look for a less experienced opponents, it gets me the best of both worlds in terms of experience and winning. A well hidden poker gem, and I suggest you give it a shot!
One site in which I play most i.e. http://www.dbgpoker.co.nf dbgpoker
I just read here another posts about stargames casino, and also read some complaints with this casino, and i am truly shocked. I made about 10-15 deposits in stargames (not big deposits, but anyway), and i had about 5-6 times withdrawals, two of it was 900 euro each. I and always get my money in standard time for them, 2-4 days. Never encounter any problems with this casino, they check my passport on next day after sending, and after it never ask me something. So i am not sure why so many bad posts here, as my experience with them fully nice and no any problems with anything. Stargames casino is located on Malta i think, and they licensed on Malta.
I made deposit of 50 euro, and get 50 euro bonus, that is a 100% match deposit bonus. But the nice thing with this bonus, that you can cashout anytime, because they just remove bonus from your cashouts and thats all. Not need to clear any wagering, or else, if you hit big in begining, you can cashout any time, they just remove your bonus and thats all. Also stargames casino usually send me no deposits with wagering, and deposit bonuses for their new games.
New games appear every month and this is a good sign for casino, no? So, as i told, i myself never had any problems with stargames casino, i always got my money in the times that casino provide on main page, they had nice bonus system, and also you can call them and ask everything you want for direct and nice support.
So, here is my marks for Stargames casino:
Software: 10/10 I love all their games, and they always add new!
Support: 6/10 no live support, email support answer few days, only phone support works good.
Bonuses: 10/10 nice welcome bonus even without wagering.
Cashouts: Casino promises that it will process any cashout in 10 days time, and they always do it. They do it for me in about 2-4 days every time 7/10
Total: 8/10. I really don't know why Stargames have so bad posts here, but I like this casino and play with it on regular basis.
This casino sucks sooo much!!!! I'm playing slots a lot of years and that's hard to compare real casino and this #*!@.. games are amazing, but % of payout is less then in real casinos i think!! Together i deposit there 5 times more money they i withdraw, it's not strange on stargames when slot will not give u ANY WIN IN 60-70 SPINS (especially on game Golden Sevens). That's big scam, communication with support is low, they are not replying on emails, i wanted to block my account there and i sent them a couple of email but they didn't reply. So I changed my email in account and password that i don't remember so i will never log on this scam again... I know its amazing to play games that u know from real casinos on the internet, but this casino has ONE OF THE LOWEST % OF PAYOUT...
Just one positive thing = withdraws r coming fastly to my bank account (take less then one week).. REALLY DON'T PLAY ON STARGAMES,THERE IS A LOT OF WAY BETTER CASINOS OVER THE INTERNET WITH BETTER CHANCES TO WIN.. 1/10 ..
I dot think there are many gamblers out there who are not a member of star games casino. I was their costumer when i first started playing in online casinos. At that time they still had free money play, but now they charge their costumers even for fun money called stars. That is first thing that they are doing wrong and i think they charge for fun money to stop players off seeing that their slots don't pay. My friend refereed me to star games, and he was so excited he found our favorite slot game in land casinos book off Ra online. I registered trough his email invite and we did all required stuff to get refer friend bonus but we never got it with explanation that i had played before he invited me, that was a lie and a second thing that this casino do wrong.
Never mind that bonus i wanted to play Book of Ra anyway so i deposited 30 euro's because fun play was just not good enough for this kind off slot. Over the few years me and my friend used to win serious amounts off money on book off Ra slot in land casinos but it seemed after a ten euros lose and not a cent win that is not going to happen here in star games casino. I kept going with money i had left but my balance was just going down. For 30 euros deposit didn't get any free games or anything and i knew at that moment i was not going to be depositing here again.
Few months later at Christmas time i got a ten euro present from star games. That money also went on book off Ra and of course no win or anything it looked to me that this casino has some kind off a lowest percentage off payout to players out there. Same story happened with my friend he gambled around 50 euros and never saw free games feature.
Conclusion about star games is that this is unsafe and maybe even fraudulent place to play any games and i stopped visiting them permanently, when i wish to play book off Ra i just go to land casino its much better. I rate this casino 3/10 and i would not suggest to anyone to play at this casino.
I have a problem. I deposit 500 euro at Stargames at 6.08.2012 and then I win 1400. I make I withdraw and I don't receive my money. Today is 27.11.2012 and nothing...can you help me? I don't know what to do....:(:(
Stargames have had their contract terminated by ukash yet they still have ukash available as a deposit option, DO NOT USE IT UKASH WILL BLOCK YOUR TICKET AND IT WILL TAKE OVER 24 HRS TO GET A NEW CODE SENT!!! Yet another example of how mismanaged this company is. 2x I've played there 2x massive problems. I hope and pray this company go's bust they are unfit to be trusted with peoples money!
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Stargames casino have games from greentube, which provide to players opportunity to play novomatic games.
I decide to play there, made deposit of 30 euros and have 60 euro on my balance. As my friend describe to me, on stargames you can did not wager your bonus, if you hit something big, you can just cashout and bonus will be deducted. I am like this system, and i wish to all casino have such bonuses.
I start with mermaid pearl slot machine. One time, when i play in another casino, i played 700 freespins in a raw, it is just retriggered and retriggered... My total win was over 1000 x total bet, but unfortunately i did not make screenshot and can not show it you. Or probably save, i will check this out and post on forum if you want to see this nice win. But this time this machine even do not want to trigger freespins (you need 3 chests for this, it gives 40 freespins, for 4 chests - 50, for 5 - 60). So with 40 euro left on my balance i go to famous book of ra, of course, if you play novomatic casino, and if you do not enter book of ra at least once while playing, your not a novomatic gambler, i am sure every player knows about this slot and love it, or hate, depends on results. I play it at 0.40 euro spins, and first feature pay me around 10 euro, expand scatter was an ace, but it do not want to come and pay something, pretty bad. With 30 euro i go to dolphian pearl delux slot machine, this is also very popular game, due to high potential in freespins, but there is also no luck and i got busted. As for me i prefer quasar gaming casino for novomatic games, but stargames have more slot machines that quasar.
That's all, thank you for reading my review about Stargames casino, now I will give them some marks:
Support: do not tested, but they have no live chat, thats bad
Bonuses: B+ (nice bonus for first deposit that you can even did not wager)
Withdrawals: not tested
Games selection: A