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Refusal of payment of 321 euros due to unjustified accusations


Good afternoon. I made a deposit of 100 euros in this casino. It was 07/11/16. Played video slots, roulette and poker. As a result, she won 321 euros and ordered payment. I discovered that my payment is not received in a few days, and my account was blocked. At the same time I did not come in the mail any letters or notifications. I asked the support and received the following reply:

"" The audit found that your game account "gretasa93" not subject to further
use and benefits due to violation of General Terms and Conditions (CMOs)
site gaming platform in the course of your gaming activities. ""

In the next letter I with the following:

"" Dear Mr. < surname removed >

thanks for your reply.

Please note that your gaming profile has been suspended
because you committed misconduct during a game of poker.
Let me also assure you that the security service platform game
It has sufficient technical capability for reliable detection
Terms of Website Use cases violations.

Operator reserves the right to block the account of the player and not
pay / to keep the winnings or payments received as a result of violations
of these General Terms and Conditions (OCW) site, the contents of which you
They have expressed their consent to create an account.

Hope for your understanding.
Yours faithfully,
Your support team ""
I did not break any rules and played fair. Casino Action consider illegal and demand my winnings.
Disputed Casino Star Games Casino
Amount €321

Discussion

User name
Dear @gretasa93,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.
User name
Dear player,

Thank you for your reply.

Your payout was sent on Friday therefore we consider this case to be resolved.

Kind regards,
Stargames Support Team
User name loyalty-level-2
everything is decided by money on the spot
User name
Dear player,

Thank you for your post.

We sent an email to you yesterday, requesting additional documents. Once these documents have been received and approved we can consider how to proceed with your case.

Kind regards,
Stargames Support Team

Star Games Casino Complaint Stats

Resolved 35 / 36
Avg. Amount $950
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

Star Games Casino Complaints

See all complaints for this casino
Refuses to pay out winnings, will not provide reason and explanation why
Dear, I'm writting you complaint against Stargames casino for blocking my account and refusing to payout winnings. I have submitted a withdrawal request on 14.01.2017 night for the amount of 250,00€ and remaining balance was cca 50€ on my account. That night they blocked my account and asked for identitiy verification in order to pay me out. That identification procedure was as painful as getting a house loan, and after 13 days of struggle and multiple delivery of all documents, on friday 27.01 they wrote me, as their final decision: "Your money has been blocked and kept according to our general terms and conditions of play. Company reserve unlimited right to block and declare void all winnings whic are not gained honestly". Without any reason and/or explanation. All of this looks like online scam casino to me. I'm registered player for years. Played and paying a rake on winnings for quite time. And first time won something, and they blocked me and refuse to pay out for no reason just pointing to breach of the casino general terms and conditions, article G,H and I. Please help. I'm ready to provide you with all proofs necessary. Some data account related informations, I,m unable to get since they immediately blocked my account after payout request. My claim is at around 300€ (250 EUR was payout request and left cca 50€ on balance to keep on playing). Thank you in advance, Sandro < name removed >
Status rejected Rejected
€300