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Star Games Casino - Refusal of payment of 321 euros due to unjustified accusations

RESOLVED
gretasa93 Ukraine
posted on November 15, 2016.

Good afternoon. I made a deposit of 100 euros in this casino. It was 07/11/16. Played video slots, roulette and poker. As a result, she won 321 euros and ordered payment. I discovered that my payment is not received in a few days, and my account was blocked. At the same time I did not come in the mail any letters or notifications. I asked the support and received the following reply:

"" The audit found that your game account "gretasa93" not subject to further
use and benefits due to violation of General Terms and Conditions (CMOs)
site gaming platform in the course of your gaming activities. ""

In the next letter I with the following:

"" Dear Mr. < surname removed >

thanks for your reply.

Please note that your gaming profile has been suspended
because you committed misconduct during a game of poker.
Let me also assure you that the security service platform game
It has sufficient technical capability for reliable detection
Terms of Website Use cases violations.

Operator reserves the right to block the account of the player and not
pay / to keep the winnings or payments received as a result of violations
of these General Terms and Conditions (OCW) site, the contents of which you
They have expressed their consent to create an account.

Hope for your understanding.
Yours faithfully,
Your support team ""
I did not break any rules and played fair. Casino Action consider illegal and demand my winnings.

posted on November 17, 2016.

Dear player,

Thank you for your post.

We sent an email to you yesterday, requesting additional documents. Once these documents have been received and approved we can consider how to proceed with your case.

Kind regards,
Stargames Support Team

gretasa93 Ukraine
posted on November 20, 2016.

everything is decided by money on the spot

posted on November 20, 2016.

Dear player,

Thank you for your reply.

Your payout was sent on Friday therefore we consider this case to be resolved.

Kind regards,
Stargames Support Team

AskGamblers
posted on November 23, 2016.

Dear @gretasa93,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.