Hello. November 6, I filled up an account with this casino is 100 euros. I play slot machines, poker and roulette. In the end, I managed to win 239 euros. I ordered the withdrawal of these funds. I was asked to provide a package of documents - a photo with a passport in hands and a utility bill. I gave everything. As a result, I received the following reply:
Dear Ms. Baranova,
thanks for waiting.
This is to inform you that the documents submitted are approved. However, game
profile "neromana22" no longer be used for payments and
due to breach of commercial terms StarGames gaming platform in the
Your game activity:
Casino representatives refuse to disclose the reason why my account is locked, refuse to pay winnings, refuse to return the funds. The reasons are not specified. Casino action in this case I consider illegal and demand my money back.