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SpinBetter Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 421 reviews
9.1/10
421 reviews
Complaint Response 44 complaints
1 day avg. 44 complaints

AskGamblers Quick Overview

Editor’s View

SpinBetter Casino is a crypto-friendly website with various games from different categories that players can filter through easily. Multiple registration options are available, making the starting steps stress-free.

What we like
  • 24-hour withdrawals once processed
  • Live chat open 24/7
  • Cryptocurrencies available
  • Live casino
What we don’t like
  • Several country restrictions
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SpinBetter Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://spinbetter.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Albanian, Azerbaijani, Bulgarian, Portuguese, Belarusian, Chinese, Czech, German, Danish, Spanish, Estonian, Finnish, French, Georgian, Greek, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Farsi, Arabic, Japanese, Korean, Kazakh, Lithuanian, Latvian, Macedonian, Malaysian, Norwegian, Polish, Romanian, Serbian, Russian, Thai, Turkish, Ukrainian, Vietnamese, Armenian, Italian, Swedish, Slovenian, Uzbek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Social Platforms
X, Facebook, Telegram, Instagram

General Information About Casino

SpinBetter Casino is an online casino and home to an extensive collection of games from household and up-and-coming providers. The game selection is one of the reasons many players choose to test their luck at SpinBetter.

The casino is owned and operated by Sprut Group B.V and licensed by the Government of Curacao.

To get started, players can register by phone, email, social media and messengers or simply with a one-click registration option and choose your bonus while doing so. Before you start, find your language from an extensive list in the top right corner to set everything up.

Players can access the casino through their desktop browsers or download Android or iOS apps and enjoy playing games on their phones.

It’s essential to look through the best casino websites before you find the one where you can play comfortably. Read our SpinBetter online casino review and find out what we’ve discovered.

StallCation

Complaints

Read the complaints other players have left for SpinBetter Casino. Learn more about complaints.

Show all complaints
SpinBetter Casino - Endless impractical verification loop blocking winnings
I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.
staus Resolved
€4884.4
SpinBetter Casino - Account verification and withdrawal delay

My account at SpinBetter Casino has been blocked since 7 November.


I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

staus Unresolved
zł2951
SpinBetter Casino - Casino unable to present a functional withdrawal option

I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.

1. Summary of Issue

• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)

• Unwithdrawn Winnings: ~70 000 SEK

• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.

2. Withdrawal Failures

I made 14 withdrawal requests that were “Unable to withdraw funds”:

• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49

• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27

3. Verification as Advised

Per SpinBetter’s customer-support guidance, I completed all requested verifications:

• Paysafecard account verification

• Neteller account verification

• SEPA bank transfer details verification

I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.

4. Unilateral Change of Terms

• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).

• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.

5. Attempts via SpinBetter Complaints Department

• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.

• Since then, I have sent numerous follow-up emails—all ignored.

6. Regulatory Breach under Curaçao’s LOK & ADR Policy

Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .

SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.

7. Request to AskGamblers (AGCCS)

Please:

1. Register this case under AskGamblers Casino Complaint Service.

2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.

3. Escalate to your approved ADR provider if SpinBetter fails to comply.

4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).

I have attached all pertinent documentation:

• Full transaction logs (deposits & failed withdrawals)

• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions

• Screenshots of the original withdrawal options presented

I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.

staus Resolved
kr1000

Complaint Statistics

Resolved 38
Avg. Amount $ 1,572
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
9.1/10 421 reviews

Top reviews from our players

As per my experience, this is a very decent casino! I play quite often and I really liked their welcome bonus pack. I deposited 100 euros and got 100 euros on my bonus account. Other casinos have a wager of 45-50. In this one, it is just 35. The support is a-ok, but I think they will improve in the future. I was very pleased with the payout. The money was on my card in 15 minutes. You can withdraw your gains 24/7 without any problems. The main thing is to fill out your profile immediately.

I love everything new, and obviously, I try right away. Just yesterday, I found CASINO-Z and already tested. So decided to write a review. Registration is simple, and most importantly, fast. First of all, I was interested in payment systems and the speed of payment. There is everything I need. Infrequently meet the withdrawal of money in 5 minutes!

They give a welcome bonus package of $1000 and 150FS! And also always give out FS. There are my favorite slots, roulette, and generally a large selection. Replenishment and withdrawal without any delays and problems!

A decently good casino with everything that I needed. Bonuses are attracting, verification was quite fast. The games are very quick loading unlike many other casinos.

The only thing that I dislike about this casino is that it's rarely giving anything. You can play like $10 with only few winnings, and that is what is frustrating... or I am just a bad luck myself.

Very good casino!!! Yes, it happens that you don't get anything, but then even without waiting, they give a good game. In my opinion, one of the best that I've met. Sometimes just chillin' at nights and don't make real bets, just can play for free.

I signed up because I liked their promos. But in the end, I was unable to make a deposit or play because they didn't support visa/mastercard deposits.

Visa/mastercard are not supported, despite that it's listed as supported on Askgamblers site. When I enquired about it, their customer support was not very friendly and not helpful at all - kept repeating the same thing and not actually answering my question. Even closing the account was a mission.
I wouldn't recommend this casino.

Thank you for your feedback, but this is not true, we accept cards VISA/Mastercard, in addition, cryptocurrencies and various payment systems. Our 24/7 live chat support quickly answers all your questions. Payments are very fast.

user avatar

Casino offers firsr deposit bonus and a variety of slot games. The mobile version is easy to use and loads quite fast. Withdrawal time is fast via credit card.

The system seems to bypass multiple 3d transactions and when I asked to block the account via chat due to gambling addiction they took more than 24 hours

Your account has been blocked for 24 hours as written in the rules. We do not recommend everyone to take this player because he begins to play intentionally, knowing that he is addicted to games and then begins to provide documents that he is addicted to money games and ask him to block his account to return the money. What our security service did. But all this is very similar to fraud on his part.

user avatar

I don't have time to sit at the computer and play slots. But this does not diminish my love of gambling. In Casino-Z, it's convenient to play in mobile version. The interface is functional and slots work without bug and glitch. I often play, as well as much time on the road. A few days ago, while was traveling from Tallinn to Paide, earned 150 bucks into Dead or Alive. Most importantly, do not bet the entire budget. I make a request and within the hour the money comes. No commission for depositing and withdrawing. Even the documents have not yet been verified.

Casino Z is a casino I joined a few weeks ago. I was interested in them as they had been added on Askgamblers and offered a very nice first deposit offer- for a deposit of 10eur or more I could get a 100% match bonus along with free spins and most importantly- only 35x bonus wagering requirements. After noticing that they are powered by Netent along with a few more game providers, I was certainly very interested in trying them out.

The sign up was easy, however, what I found a little odd was that I was unable to set up my own username- it was generated automatically so unless I save it on my device or write it down, I would forget it as it was a long combination of letters and numbers. Also, I had to verify my phone and had to approve deposit request by entering code from a text message sent by them. 

Regardless, I made a deposit of only 10eur and got the bonus instantly. One thing that I didn't like right away was the fact that the bonus and real money was in separate wallets- what I mean by that is - when I tried to open Starburst slot, which I wanted to play to boost balance a bit and possibly clear wagering by lowrolling for a while, I had to choose if I wanted to play with bonus money or real money. I chose bonus money, had a few wins and from 10eur got to 20eur quickly. Then I noticed that my wagering hadn't changed a bit, so I figured that it must be a parachute bonus, so I decided to play Twin Spin and most likely lose my balance and start wagering. Somehow, within the first spins, I managed to get a 250x bet win, which boosted my balance up to 60eur. I played for a bit, my balance went down and I decided to withdraw...Only to find out that the minimum withdrawal amount was 50eur. I went back to Twin Spin, had a few wins and managed to withdraw 50eur by forfeiting my bonus money.

I had requested withdrawal to my Revolut card which I used for deposit, and the withdrawal was credited to my card in less than 2 hours, which was very surprising given the fact that it was the weekend.

Overall, I had a nice time at Casino Z, I appreciated the fact that withdrawal was so quick, no verification was required and games ran smoothly. However, I didn't like their bonus setup with separate wallets and the fact that minimum withdrawal is 50 eur, so at this time I'm not sure I'll be depositing there in the future.

I've been playing here for the third week. I note the attractive design and convenient navigation on the site, a lot of all kinds of online slots, a welcome bonus, which is 100% of the down payment. I've already withdrawn money twice. They transfer quite quickly - after 10 minutes the money was already on my card. In general, a good licensed online casino, where you can win and get your money.

I like CASINO-Z. This casino is 24x7 online, not deceived with a bonus and free spins. The interface is friendly, and everything is understandably and clear. It always works stably. There are no deceptions. I withdraw money without problems.

SpinBetter Casino News

Read all news about SpinBetter Casino, check for updates and stay tuned for exclusive bonuses.

Participate in SpinBetter Casino’s Advent
Promotion Participate in SpinBetter Casino’s Advent

Christmas is a time of giving and SpinBetter Casino has come up with a phenomenal idea to reward all their members. From 22 December to 2 January, everyone who’s registered at SpinBetter will gain access to the Advent Calendar.What’s the Advent Calendar and What Do You Get? Basically, you can grab a reward every day during the set period. Each day you log into your SpinBetter Casino account, you need to click on the card of the day, which hides a special gift for you. The gifts can range from Free Spins, deposit bonuses and promotions and even cash rewards. The bonus details and requirements will be indicated clearly for every prize, so make sure to check those out as well. Claim Free Spins and hefty bonuses at SpinBetter Casino by logging in each day and going through the Advent Calendar.The bonus or prize money will be accredited to your casino account almost immediately after you open the card, so that you can start playing without any delays. And the best thing about it is that a completely new prize awaits you the very next day. But there’s more…Deposit Promotion Is Also OngoingIf you’re not feeling adventish, or you want to receive extra prizes from SpinBetter Casino, you can do so by making a deposit of €11 or more. You can receive gifts of up to €500 and 20,000 promo points daily. Here, you’re choosing 1 out of 8 gifts after a deposit and the random prize is assigned to you. But, the bigger your deposit, the better the prizes, so that’s just something to keep in mind.This promo ends on 11 January, so that’s plenty of time to rest for the holidays and not miss out on everything that’s going on at SpinBetter. The operator’s pretty generous throughout December and January, so make full use of it. Register at SpinBetter Casino and enjoy the Advent Calendar or deposit for extra rewards.

Enter Xmasville to Get 12 Festive Deals This Holiday Season
Promotion Enter Xmasville to Get 12 Festive Deals This Holiday Season

Distant carolling fills the brisk air as the snow falls gently on the ground. You walk the charming, narrow streets of a small town that’s peaceful and dreamy as if in a fairytale, and in every alleyway, a new wonder of Christmas is revealed.It’s the most wonderful time of the year, and you get to spend it in Xmasville, AskGamblers’ own little Christmas town, where 12 online casinos host 12 festive bonuses!The 12 Bonuses of XmasvilleWe’ve found the perfect destination for your holiday getaway: a town wrapped in tinsel, where the most colourful boxes with ribbons on top hide the true magic of Christmas.Feel the spirit of Christmas with our 12 exclusive deals!We’ve got match deposits of all sizes, hundreds of Free Spins, and even no-deposit deals! Just stroll through our little Christmas market and help yourself to the most lucrative, magical deals this winter.Sing it Out Loud, Sing it Out Clear…Xmasville is here! So don’t forget to check out each and every promotion to find the ones that best suit your Christmas spirit!Good luck!

Have You Claimed 150 Free Spins at SpinBetter Casino?
Promotion Have You Claimed 150 Free Spins at SpinBetter Casino?

Canadians are swimming through casino bonuses, as each Friday, we’re bringing you a new offer you can claim. This time around, there’s an exclusive bonus you might have missed…But that’s ok, because SpinBetter Casino is still accepting new players who can claim 150 Free Spins upon registration.Exclusive For AskGamblers PlayersThe bonus from SpinBetter Casino is a great opportunity to test your luck by playing the West Town slot. This game from BGaming brings tons of excitement and a unique atmosphere, so get the bonus and start spinning:[BONUS]SpinBetter Casino: 150 Free Spins[BONUS]You have 2 days to spin through the bonus, but the wagering requirements are 20x! Don’t forget to enter your ASKLAT promo code to proceed.About SpinBetter CasinoSpinBetter Casino comes with a Curacao gambling licence, accepting players from Canada, excluding Ontario. It comes with the CasinoRank of 9.0 and Player rating of 9.1 based on over 420 player reviews. Once you spin through 150 Free Spins, we encourage you to explore other SpinBetter Casino bonuses and play other games at the website.Good luck.

Sinister Spins: Where Ghosts Play and the Reels Never Rest
Promotion Sinister Spins: Where Ghosts Play and the Reels Never Rest

Every Halloween, the reels whisper, the lights flicker, and the spirits of gamblers long gone stir from their slumber. But this year, something different awakens. AskGamblers introduces Sinister Spins - Halloween saga running from 27 October to 3 November.Sinister Spins brings together six haunted casinos, each offering eerie Free Spins, cursed codes, and thrills to make even the bravest gamblers shiver with delight.The Haunted Line-UpThese haunted halls hold treats for the daring. Spin through ghostly reels, summon Free Spins from the beyond, and uncover bonuses bubbling in the cauldron of shadows.24Casino, Winspirit, Spinbetter, Martin Casino, Monsterwin and Casinostars.io have cooked up bonuses to die for.So, do you dare step through the gates of Sinister Spins, where long-lost gamblers cheer you on and the reels spin all by themselves? Go on. The ghosts are dying to meet you.From 27 October to 3 November, the Sinister Spins open their gates - enter for the thrills, stay for the chills. Spin, Dare and ShareSurvived the haunted reels and the dance floor of doom? Then you’ve officially earned bragging rights (and maybe a new ghost friend or two).Head over to our Halloween forum thread and spill the spooky tea - your near-misses, and those moments when the slot machine practically winked at you.The party may end on 3 November… but your ghostly gambling stories will haunt us forever (in the best way). Sinister Spins Are CallingThe night is alive with whispers, giggles, and the faint clatter of ghostly reels, inviting you to join in the fun. Laugh with the spirits, chase the shadows, and let curiosity guide you. After all, what’s Halloween if not a little daring, a little spooky, and entirely unforgettable?

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