SpinBetter Casino Complaints
SpinBetter Casino Complaint Stats
No one seems to know what happened to the deposit; I am simply asked to be patient. I feel that nine days is an unreasonable amount of time to wait without any status update. I haven't received any information regarding my deposit in nine days.Handling the matter feels impossible.Therefore, I am asking for help to get my deposit back.
Resolved
I am submitting this complaint regarding an approved deposit refund from SpinBetter Casino following a self-exclusion issue.
After my previous self-exclusion and the deposits that were accepted despite it, I contacted SpinBetter and requested a refund of the deposits made during the relevant period.
After several months of silence, on 6 July 2026, SpinBetter's Claims Team sent me a written refund approval letter, confirming that my refund had been approved. However, the letter did not clearly state the exact amount that would be paid or when the payment would be made.
Since then, I have repeatedly contacted SpinBetter asking two very simple questions:
Does the approved refund still remain payable to me, and if so, what is the exact amount and when will it be paid?
SpinBetter has failed to answer these questions.
Instead, I have repeatedly been redirected between Claims, Support, Security, and the Security Team. I have also received repeated generic/copy-paste responses which do not address my actual questions.
On 16 July 2026, I even received the same refund approval letter again, without any additional information regarding the amount or payment date.
I have continued to ask SpinBetter for clarification, but my emails are now simply being ignored. As of 10 August 2026, I have received neither the refund nor any meaningful update regarding its payment.
I find this extremely concerning because SpinBetter has already approved the refund in writing, yet has apparently taken no steps to actually pay it or explain why it has not been paid.
I am not disputing a withdrawal or gambling balance. This complaint concerns a deposit refund which SpinBetter itself approved following a self-exclusion-related issue.
I have retained the complete email correspondence, including the original approval letter and all subsequent communication, and can provide it as evidence.
I am asking AskGamblers to assist in contacting SpinBetter and to clarify:
1. Whether SpinBetter still considers the refund approved and payable;
2. The exact amount they have approved for refund;
3. When the refund will actually be paid.
At this stage, I simply want SpinBetter to honour the refund they approved or provide a clear explanation as to why they are refusing to do so.
Resolved
I had an account with SpinBetter and asked for permanent closure years ago. Unfortunately, I forgot about this and registered a new account (with completely the same personal details).
After some deposits I requested a one-year ban for the new account explicitly citing responsible gaming and exactly following the casinos terms under the responsible gaming section.
However, repeated attempts failed and lately I even got a VIP offer for coming back.
In my opinion it's a severe violation of responsible gaming that deposits after the confirmation of self-exclusion (2nd e-mail) were still possible.
Resolved
I am submitting this complaint because my deposit has not been credited to my SpinBetter account, even though the payment was completed successfully. The money was deducted from my payment method, and I have proof that the transaction was successful. However, my casino balance has not been updated, and I am unable to use the funds that I deposited.
As soon as I noticed the problem, I contacted the casino's customer support team. They asked me to wait while they investigated the issue. I have waited for the time they requested, but the problem has still not been resolved. I contacted them again several times, but I only received general responses saying that the issue was being checked. Unfortunately, I have not received a clear explanation, an estimated resolution time, or my deposited funds.
I believe I have done everything required from my side. I provided all the requested information, including the transaction ID, payment confirmation, screenshots, and any other details that could help identify the payment. Despite my cooperation, the deposit has still not been credited to my account.
This situation is very frustrating because my money has already been taken, but I cannot access it. I expect the casino to investigate this issue properly and either credit the deposit to my account immediately or return the money to my original payment method if they are unable to process the deposit.
I am asking for your assistance because I have tried to resolve this issue directly with the casino, but I have not received a satisfactory solution. I hope that your intervention will encourage the casino to review my case carefully and resolve it as soon as possible. I appreciate your time and support, and I am ready to provide any additional documents or information if necessary. My only goal is to receive the funds that I deposited or to receive a full refund without any further unnecessary delays.
Thank you for reviewing my complaint.
Resolved
I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will “check the issue” or “look into it,” but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.
I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.
I kindly ask AskGamblers to help me resolve this matter and assist in getting my withdrawal processed as soon as possible.
Thank you.
Resolved
I already provided passport photo and two different bank account's where they can refund 22.5€, but chat operator's just keep saying "wait responsible department"
Resolved
On the 30th of March, I made two deposits: first 1000 MDL, followed by another 6000 MDL. After playing in the casino, I managed to win and my balance reached approximately 8900 MDL.
When I initially tried to withdraw my funds, my request was denied due to a wagering requirement of 300% of my deposited amount. I continued playing to meet these requirements.
Later, I attempted another withdrawal and successfully withdrew 1100 MDL. However, when I tried to withdraw again, my request was rejected and I was instructed to contact the security department for identity verification.
I followed their instructions and contacted the security team, but since then, I have not received any response, and my remaining balance is still inaccessible.
Additionally, I am currently experiencing account access issues, as I am only able to log in using Google Chrome, which raises further concerns about the status and security of my account.
I have fully cooperated with all requirements, but I am being ignored and unable to withdraw my funds.
I kindly request AskGamblers to assist in resolving this matter and help me receive my remaining balance.
Thank you.
Rejected
They accepted my deposit and allowed me to gamble. Only after requesting a withdrawal, they started asking for verification related to a completely unrelated transaction (28.26 USDT), which is not mine.
I have already provided evidence from their own system confirming my deposit.
Additionally, I cannot provide verification for a wallet that I do not have access to.
I am fully willing to verify the actual deposit that is visible in my account.
I request that my withdrawal is processed without further delay.
Rejected
On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.
I have been in touch with SpinBetter a number of times over the last few weeks and the account was re-opened but I was still unable to withdraw my balance. I have been querying the withdrawal with them but my account is once again closed even though I was told I can withdraw my balance. My account is fully verified.
Please can you assist with getting my withdrawal.
Thank you for your assistance.
Nicola
Resolved
I am requesting your assistance regarding a serious issue with a gambling operator.
I have submitted multiple formal requests to permanently close my account and apply self-exclusion. Despite my repeated attempts, the operator has failed to properly respond or confirm that my account has been permanently closed.
This situation is causing me distress, as I am trying to exercise my right to responsible gambling and self-exclusion. I believe the operator is not handling my request in accordance with responsible gambling policies.
I kindly ask for your intervention to ensure that:
- My account is permanently closed.
- A full self-exclusion is applied immediately.
- I receive written confirmation from the operator.
Please let me know if you require any additional information, such as screenshots or account details.
Thank you very much for your support.
Rejected
SpinBetter support keeps replying with generic messages and repeatedly asks me to wait, but no clear reason or processing timeline has ever been provided.
I have fully complied with all requirements, used the same wallet address, and provided all requested information.
This is my first withdrawal, and there is no valid justification for withholding my funds.
I believe SpinBetter is deliberately delaying or refusing to process my withdrawal, which is unacceptable.
I respectfully request AskGamblers to intervene and assist in resolving this issue.
Resolved
Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.
Here is a chronological account of the events:
Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.
Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.
Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.
My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.
Resolved
My account at SpinBetter Casino has been blocked since 7 November.
I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details
and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.
The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.
However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.
Since then, I have been receiving repeated, automated responses from support without any specific video verification date.
Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.
After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.
I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.
I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue
and helping me receive my withdrawn funds.
Resolved
I would like to report an issue with my withdrawal request at SpinBetter.
My withdrawal was refused because they claim i must use the same payment method I used for my deposit.
I made my deposit using Google pay and a small one with skrill and tried to withdraw with skrill as SpinBetter not offer bank transfer or card withdrawal options.
Please look into this matter and advise me on how to proceed.
It.s not a big amount but its my money.
Resolved
The verification also started after i won in a deposit lottery. I have not recieved any winnings from the promotion, since my account is under verification
Resolved
Hello,
I am contacting you regarding a withdrawal issue with Spinbetter.
Spinbetter Account ID: 1155538191
Withdrawal amount: 6,000 CZK
Transaction IDs:
3837563683 – 13.8.2025 6:01 – 3,000 CZK
3837600593 – 13.8.2025 6:29 – 3,000 CZK
I deposited funds via Google Pay, and Spinbetter did not allow any other withdrawal method. I had to choose the same method I used for the deposit, which was a SEPA transfer to Google Pay. However, Google Pay does not accept such withdrawals, so the payment could not be completed.
I have communicated multiple times with Spinbetter via email at [email protected], but they keep sending me only statements confirming the payment was processed, without any real solution. I have official confirmation from Google that no funds were received.
As I do not see any other way to resolve this directly with Spinbetter, I am turning to you for assistance. I have attached official confirmation from Google as proof that the payment was not received.
I respectfully request your help in recovering my funds and ensuring the withdrawal is completed correctly.
Thank you,
MK
Rejected
I’d like to file a complaint against SpinBetter Casino.
On Saturday, I made several deposits totaling approximately 1200 EUR. After playing for a while, I ended up with around 12,000 PLN in my account. I decided to stop playing and requested a withdrawal. I successfully withdrew 4,000 PLN, which is around 930 EUR, meaning I still haven’t recovered even my full deposit.
Later, the casino blocked my account and the remaining 8,000 PLN. Initially, they requested identity verification – I sent my ID and a photo with the laptop showing our chat, as requested. Then suddenly, without any clear explanation, they demanded a certificate from a medical specialist confirming I am not addicted to gambling.
Such a document is extremely difficult to obtain in Poland – it requires months of therapy and medical evaluation. I did have a self-excluded account in the past, but I’ve clearly stated in my email that I am fully aware of my actions, responsible for the deposits, and I acted as an adult. I voluntarily played and stopped. At the very least, I ask for the return of the money I deposited. I believe it is unfair to keep my funds under such conditions.
Please help me resolve this situation.
Thank you in advance.
Resolved
On 21.04 I’ve made 2 deposits of 100€ each in my local currency.
After 2h of play, I didn’t loose my money but I didn’t win big, just playing around, I was being log out without the possibility of log in.
I contact their support, and they put me to send a email to [email protected]. I’ve send the email, they reply after 36h to give them the proof of payment, I send it to them. After another 30h they asked me for an id card, I send it to them, after another 34h they ask me for the proof of payment for 2nd deposit and I send them that as well. After that no response.
The customer support told me to wait for them to respond but they don’t give you any timeframes, can be in a day or in 10 days or 2 months. On their T&C they don’t have any info about timeframes or account blocked.
I was looking to have some fun and now I have the account blocked, my money is blocked and I don’t have any reason why.
Please help me to have a response from them!
Resolved
I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.
1. Summary of Issue
• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)
• Unwithdrawn Winnings: ~70 000 SEK
• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.
2. Withdrawal Failures
I made 14 withdrawal requests that were “Unable to withdraw funds”:
• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49
• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27
3. Verification as Advised
Per SpinBetter’s customer-support guidance, I completed all requested verifications:
• Paysafecard account verification
• Neteller account verification
• SEPA bank transfer details verification
I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.
4. Unilateral Change of Terms
• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).
• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.
5. Attempts via SpinBetter Complaints Department
• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.
• Since then, I have sent numerous follow-up emails—all ignored.
6. Regulatory Breach under Curaçao’s LOK & ADR Policy
Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .
SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.
7. Request to AskGamblers (AGCCS)
Please:
1. Register this case under AskGamblers Casino Complaint Service.
2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.
3. Escalate to your approved ADR provider if SpinBetter fails to comply.
4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).
I have attached all pertinent documentation:
• Full transaction logs (deposits & failed withdrawals)
• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions
• Screenshots of the original withdrawal options presented
I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.
Resolved
I would like to complaint about SpinBetter casino’s issues with withdraw payments. I tried this casino based on a good rating from players, first problem was that I didn’t get my bonus after I put in money, so I overcame this, next problem was following right after that, when I must have insert another money to withdraw my already existing money on that account, because it didn’t want me to withdraw them by my payment method, so I did, but it wouldn’t let me withdraw even tho, because I was supposed to withdraw all of my money on bets to be able to get them back. So I did. And now to my main and right now only problem. I was trying to withdraw my money after I got money from bets I won, but SpinBetter won’t let me withdraw. The payment itself says „succesful” just to later change to „declined because of client”. I tried to contact support and they recommended me I must bet 100% of my payment to withdraw (which I already did, so I replied that back to them) and their asnwer was to try withdraw later. I’m trying to withdraw my money for 2 days without success. And as I looked through the issues with this casino on this page, I’m not far the one and only with the same type of issue. If I would’ve known that before, I would never even joined it. Could you help me solve this issue?
Resolved
Since then i have written some emails to SpinBetter asking when they expect to process it and they have replied that the relevant department is still working on processing this case, but since its now been 8 month ago, and the casino still just responds that it will be processed soon, i write to you if you are able to mediate why they keep delaying their promise for so long, because i need those funds to survive and bills to pay back on the loan i took to gamble at SpinBetter, so i think 8 months is too long to process what they promised me, which is why i hope you are able to assist getting in contact with the casino.
Resolved
my account was blocked and I still don't know why, as the casino refuses to answer my emails...
I don't have a second account. I did not claim any bonus and just played with the money that I deposited myself. I registered with my full name, address, date of birth etc. I made the deposits with my own credit card that goes by my own name which I also used for registration. I am no professional gambler and usually lose and I didnt also show any gambling pattern that might lead to the casino thinking that I am harming any T&Cs. In fact, I made multiple deposits in total 1000€ and lost the majority. I just wanted to verify my phone number so that I can withdraw my rest balance. However, when I contacted the live chat due to not receiving the verification code, the live chat told me that my account has been blocked. They did not give me any reasons and asked me to write to block department who can help me. I have sent them two emails since Wednesday morning and yet I still did not receive an answer. However, they still keep sending me newsletters and bonus offers... I would really appreciate it, if you could help me here.
With best regards
Resolved
I won 20k BGN on a game on Spinbetter and they won't process my withdrawal.
First I asked on chat how I can withdraw my funds and they said I need to email their support. I emailed support and they asked for the standard KYC docs that I sent.
The method I used for deposit was not available so I was told to use a different deposit method. I used Netteller and deposited the minimum amount and then asked to verify that deposit method. They then asked for various screenshots of my Netteller account which I reluctantly sent.
Now they are requesting weird selfies to prove it's me because they can't verify my identity. I really don't want to send the requested weird selfies because I believe it's a scam - never had an online casino asked for such photos. I just want my winnings or at least my deposit back.
I have read good and bad reviews and I'm starting to feel like I have been properly scammed.
Resolved
Hello,
I am a user with gaming account number 971117899.
After the completion of my account verification, their final decision was to block my account from betting but I was told to withdraw the remaining funds from my account,
The moment I went to my withdrawal page, I noticed no payment option was available, unlike when my verification was still in process, a payment method was available but immediately I was told to withdraw all my funds, I couldn’t find any payment options on my withdrawal page.
This is so frustrating because I think this payment method was intentionally removed by them because they didn’t want to pay me my funds, it’s no coincidence
Resolved