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SpinBetter Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 421 reviews
9.1/10
421 reviews
Complaint Response 44 complaints
1 day avg. 44 complaints

AskGamblers Quick Overview

Editor’s View

SpinBetter Casino is a crypto-friendly website with various games from different categories that players can filter through easily. Multiple registration options are available, making the starting steps stress-free.

What we like
  • 24-hour withdrawals once processed
  • Live chat open 24/7
  • Cryptocurrencies available
  • Live casino
What we don’t like
  • Several country restrictions
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SpinBetter Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://spinbetter.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Albanian, Azerbaijani, Bulgarian, Portuguese, Belarusian, Chinese, Czech, German, Danish, Spanish, Estonian, Finnish, French, Georgian, Greek, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Farsi, Arabic, Japanese, Korean, Kazakh, Lithuanian, Latvian, Macedonian, Malaysian, Norwegian, Polish, Romanian, Serbian, Russian, Thai, Turkish, Ukrainian, Vietnamese, Armenian, Italian, Swedish, Slovenian, Uzbek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Social Platforms
X, Facebook, Telegram, Instagram

General Information About Casino

SpinBetter Casino is an online casino and home to an extensive collection of games from household and up-and-coming providers. The game selection is one of the reasons many players choose to test their luck at SpinBetter.

The casino is owned and operated by Sprut Group B.V and licensed by the Government of Curacao.

To get started, players can register by phone, email, social media and messengers or simply with a one-click registration option and choose your bonus while doing so. Before you start, find your language from an extensive list in the top right corner to set everything up.

Players can access the casino through their desktop browsers or download Android or iOS apps and enjoy playing games on their phones.

It’s essential to look through the best casino websites before you find the one where you can play comfortably. Read our SpinBetter online casino review and find out what we’ve discovered.

StallCation

Complaints

Read the complaints other players have left for SpinBetter Casino. Learn more about complaints.

Show all complaints
SpinBetter Casino - Endless impractical verification loop blocking winnings
I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.
staus Resolved
€4884.4
SpinBetter Casino - Account verification and withdrawal delay

My account at SpinBetter Casino has been blocked since 7 November.


I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

cart-pointer
94h left
zł2951
SpinBetter Casino - Casino unable to present a functional withdrawal option

I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.

1. Summary of Issue

• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)

• Unwithdrawn Winnings: ~70 000 SEK

• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.

2. Withdrawal Failures

I made 14 withdrawal requests that were “Unable to withdraw funds”:

• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49

• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27

3. Verification as Advised

Per SpinBetter’s customer-support guidance, I completed all requested verifications:

• Paysafecard account verification

• Neteller account verification

• SEPA bank transfer details verification

I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.

4. Unilateral Change of Terms

• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).

• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.

5. Attempts via SpinBetter Complaints Department

• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.

• Since then, I have sent numerous follow-up emails—all ignored.

6. Regulatory Breach under Curaçao’s LOK & ADR Policy

Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .

SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.

7. Request to AskGamblers (AGCCS)

Please:

1. Register this case under AskGamblers Casino Complaint Service.

2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.

3. Escalate to your approved ADR provider if SpinBetter fails to comply.

4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).

I have attached all pertinent documentation:

• Full transaction logs (deposits & failed withdrawals)

• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions

• Screenshots of the original withdrawal options presented

I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.

staus Resolved
kr1000

Complaint Statistics

Resolved 38
Avg. Amount $ 1,591
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

Review this casino

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Player rating
9.1/10 421 reviews

Top reviews from our players

In my opinion one of the best casinos available on the market. If we make deposits as regularly as possible, we will receive a personal manager who from time to time has individual bonuses for us on excellent terms. As for the withdrawals of winnings, they are instant and after a few minutes, they are in our possession. Verification goes smoothly. Just a wonderful casino.

Unfortunately nothing. Like at all lol. I’d like to be able to get in touch with anyone there! They must be extremely busy though because I have been waiting three days for spins to be switched to a game available in my location, and not only has that not happened but they can’t even seem to reply to emails or anything.

Right from the beginning the vibe was no good here. Customer support is impossible to get in touch with, both through email and live chat. Then, When you do actually get through on chat, the reps are not exactly pleasant (to say the least) and they certainly aren’t helpful. It’s unfortunate because the support reps can either help the site thrive or absolutely ruin it (in my opinion) Either way, this is definitely not a site I intend to visit again. Oh well!

Nice online Casino, really fast deposits and withdrawals via Skrill.. I was waiting for my winnings about 15 minutes!
They also offer a lot of games from different publishers.

I have been playing in different casinos for a long time and I am responsible when choosing new sites. I came here on the recommendation of a friend. I liked the design of the site and the intuitive interface. But I think the main advantages are fast payouts. I have already withdrawn money 3 times and no unnecessary questions were asked. It's nice that the casino has an application for both smartphones and PCs. It really simplifies life.

My main comment on the work of the support service. Well, very incompetent operators. In fact, there is almost no help from them, and they banally send you to different pages of the site or to the terms and conditions. That is, roughly speaking, I can find and read all this myself.

Dear JOSEPHGORDON33, On behalf of the entire company, we apologize for the inconvenience caused. Thank you for your feedback. I would like to understand this situation, solve it and exclude its further repetition. For our part, we are always on your side, and we do everything possible and impossible to ensure that our client is satisfied at all stages of using our site. Sincerely, Casino Z, Claims Department.

user avatar

Just an amazing experience I had with Casino Z.
Everything is just perfect and smooth.
Easy to use and fast to withdraw.
Their support is just one of the best, quick respond!
With a lot of promotions and bonuses, I suggest any gambler to try this casino.

Dear YACINCC, Thank you very much for your words! It is a pleasure for us to see feedback from satisfied players!

user avatar

In general, a good casino, I like that the site has a lot of games and a sufficient number of game providers. There are many social networks where you can find this project, which is an important factor when I need any help or advice

The slowness of the site, sometimes I have to reload the page many times for the site to load completely. Pictures on the main page of the site, for example, with offers to participate in a tournament, are not of good quality.

Dear KSENIAK, Thanks for your review:) Tournament banners at Casino-Z lobby are created in webp format for the website to load faster. We have to sacrifice the image quality for speed😕

user avatar

Casino Z was another casino I came across on Askgamblers. They seem like a great online casino with many providers and from what I could read fast withdrawals as well. However their bonus system is something most of us hate, I guess for High Rollers that would benefit them the most.

I created an account a very long time ago but never bothered to make a deposit. I remember I claimed some free spins on signup but never read the bonus terms only to find out afterward, you need to wager the bonus with real money only before it's being released. I canceled the bonus immediately, as I did not have funds to deposit at the time.

Many months later I deposited to make my first deposit. I used Crypto to deposit 500 zar and claimed the 100% bonus and soon launched my favorite slot jamming jars. I had a wager of 17 000 zar at the time and had a decent win on Push Gaming slots. After I wagered nearly 100 zar I saw the wager amount stays the same. I double-checked that these games were not in the restricted list for counting towards wagering either, so I was a bit confused.

I contacted support and they confirmed the same thing, but could not rectify the issue at the time, after which I canceled the bonus and just continued playing with my straight funds.

They have a nice cashback system where you can get between 5 and up to 20 cashback depending on your VIP status and my cashback was added 48 hours later for that first deposit. I eventually lost my deposit and the cashback as well, so never really made a withdrawal.

I spoke to support to find out more about their verification and withdrawals and was told verification takes around 24 hours and withdrawals within a few hours. I really hope this is the case as I plan to make deposits again here in the future and don’t want problems when withdrawing.

Inactive user
10/10

I've been playing in this casino for several months already. I make a deposit almost every day. I lose during some months, and gain during the other months. I really like NetEnt, this is my favorite provider. I even managed to win a mini-jackpot a couple of times. I spend my leisure with pleasure, that’s why I recommend this casino.

On the downside, sometimes I can't get some bonuses. It can be frustrating, but they have a good selection of slots and providers. There are no more disadvantages.

Dear WARRIOR77 Thank you for your review. We wish you good luck and big wins in our casino :)

user avatar

i got an email about 150 spins on cash noire with code DETECTIVE. I had with the spins 18 euro. But when i try to play games there was no money on my account. I saw the bonus on my bonuses and gifts but i could not play.

When i started to chat it took 25 min before the girl closed the chat without answering my question on which games that i could play with bonus money. When i started to chat again she asked where the bonus is and i told her to look in my account with the bonuses and gifts. And then she removed the bonus. I am really angry about it and i will never play again on that casino. And i am in plenty casino's. But i never had this before.

Dear LONGLEGGS, The DETECTIVE promo code gives you 150 free spins in Cash Noire slot, and all the gains have to be wagered. Wagering is only possible using real money. The support operator does not have the opportunity to take the bonus from you. We can infer that the wagering period has expired and the bonus was removed from your account by default because you did not wager it. Kindly send your ID to [email protected] for a more detailed explanation of this matter.

user avatar

I mostly play here. I am registered in at least ten casinos, I always check out different ones, but I like this one the most at the moment.
It took me a couple of minutes to register via email. Right after that, I made a deposit and got a bonus. The wager is 35, but when you wager, you get a nice bonus and some free spins.
The withdrawal takes less than half an hour!
This is so rare nowadays! I'll play here for now, and then we'll see.

Dear BUTTERCUP2417 Thank you for your review. We wish you good luck and big wins in our casino :)

user avatar

SpinBetter Casino News

Read all news about SpinBetter Casino, check for updates and stay tuned for exclusive bonuses.

Participate in SpinBetter Casino’s Advent
Promotion Participate in SpinBetter Casino’s Advent

Christmas is a time of giving and SpinBetter Casino has come up with a phenomenal idea to reward all their members. From 22 December to 2 January, everyone who’s registered at SpinBetter will gain access to the Advent Calendar.What’s the Advent Calendar and What Do You Get? Basically, you can grab a reward every day during the set period. Each day you log into your SpinBetter Casino account, you need to click on the card of the day, which hides a special gift for you. The gifts can range from Free Spins, deposit bonuses and promotions and even cash rewards. The bonus details and requirements will be indicated clearly for every prize, so make sure to check those out as well. Claim Free Spins and hefty bonuses at SpinBetter Casino by logging in each day and going through the Advent Calendar.The bonus or prize money will be accredited to your casino account almost immediately after you open the card, so that you can start playing without any delays. And the best thing about it is that a completely new prize awaits you the very next day. But there’s more…Deposit Promotion Is Also OngoingIf you’re not feeling adventish, or you want to receive extra prizes from SpinBetter Casino, you can do so by making a deposit of €11 or more. You can receive gifts of up to €500 and 20,000 promo points daily. Here, you’re choosing 1 out of 8 gifts after a deposit and the random prize is assigned to you. But, the bigger your deposit, the better the prizes, so that’s just something to keep in mind.This promo ends on 11 January, so that’s plenty of time to rest for the holidays and not miss out on everything that’s going on at SpinBetter. The operator’s pretty generous throughout December and January, so make full use of it. Register at SpinBetter Casino and enjoy the Advent Calendar or deposit for extra rewards.

Enter Xmasville to Get 12 Festive Deals This Holiday Season
Promotion Enter Xmasville to Get 12 Festive Deals This Holiday Season

Distant carolling fills the brisk air as the snow falls gently on the ground. You walk the charming, narrow streets of a small town that’s peaceful and dreamy as if in a fairytale, and in every alleyway, a new wonder of Christmas is revealed.It’s the most wonderful time of the year, and you get to spend it in Xmasville, AskGamblers’ own little Christmas town, where 12 online casinos host 12 festive bonuses!The 12 Bonuses of XmasvilleWe’ve found the perfect destination for your holiday getaway: a town wrapped in tinsel, where the most colourful boxes with ribbons on top hide the true magic of Christmas.Feel the spirit of Christmas with our 12 exclusive deals!We’ve got match deposits of all sizes, hundreds of Free Spins, and even no-deposit deals! Just stroll through our little Christmas market and help yourself to the most lucrative, magical deals this winter.Sing it Out Loud, Sing it Out Clear…Xmasville is here! So don’t forget to check out each and every promotion to find the ones that best suit your Christmas spirit!Good luck!

Have You Claimed 150 Free Spins at SpinBetter Casino?
Promotion Have You Claimed 150 Free Spins at SpinBetter Casino?

Canadians are swimming through casino bonuses, as each Friday, we’re bringing you a new offer you can claim. This time around, there’s an exclusive bonus you might have missed…But that’s ok, because SpinBetter Casino is still accepting new players who can claim 150 Free Spins upon registration.Exclusive For AskGamblers PlayersThe bonus from SpinBetter Casino is a great opportunity to test your luck by playing the West Town slot. This game from BGaming brings tons of excitement and a unique atmosphere, so get the bonus and start spinning:[BONUS]SpinBetter Casino: 150 Free Spins[BONUS]You have 2 days to spin through the bonus, but the wagering requirements are 20x! Don’t forget to enter your ASKLAT promo code to proceed.About SpinBetter CasinoSpinBetter Casino comes with a Curacao gambling licence, accepting players from Canada, excluding Ontario. It comes with the CasinoRank of 9.0 and Player rating of 9.1 based on over 420 player reviews. Once you spin through 150 Free Spins, we encourage you to explore other SpinBetter Casino bonuses and play other games at the website.Good luck.

Sinister Spins: Where Ghosts Play and the Reels Never Rest
Promotion Sinister Spins: Where Ghosts Play and the Reels Never Rest

Every Halloween, the reels whisper, the lights flicker, and the spirits of gamblers long gone stir from their slumber. But this year, something different awakens. AskGamblers introduces Sinister Spins - Halloween saga running from 27 October to 3 November.Sinister Spins brings together six haunted casinos, each offering eerie Free Spins, cursed codes, and thrills to make even the bravest gamblers shiver with delight.The Haunted Line-UpThese haunted halls hold treats for the daring. Spin through ghostly reels, summon Free Spins from the beyond, and uncover bonuses bubbling in the cauldron of shadows.24Casino, Winspirit, Spinbetter, Martin Casino, Monsterwin and Casinostars.io have cooked up bonuses to die for.So, do you dare step through the gates of Sinister Spins, where long-lost gamblers cheer you on and the reels spin all by themselves? Go on. The ghosts are dying to meet you.From 27 October to 3 November, the Sinister Spins open their gates - enter for the thrills, stay for the chills. Spin, Dare and ShareSurvived the haunted reels and the dance floor of doom? Then you’ve officially earned bragging rights (and maybe a new ghost friend or two).Head over to our Halloween forum thread and spill the spooky tea - your near-misses, and those moments when the slot machine practically winked at you.The party may end on 3 November… but your ghostly gambling stories will haunt us forever (in the best way). Sinister Spins Are CallingThe night is alive with whispers, giggles, and the faint clatter of ghostly reels, inviting you to join in the fun. Laugh with the spirits, chase the shadows, and let curiosity guide you. After all, what’s Halloween if not a little daring, a little spooky, and entirely unforgettable?

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