Complaint #122 SpinBetter Casino

Refusing withdrawal after deposit accepted

By Robert R.

5 months ago

SpinBetter is refusing to process my withdrawal.

They accepted my deposit and allowed me to gamble. Only after requesting a withdrawal, they started asking for verification related to a completely unrelated transaction (28.26 USDT), which is not mine.

I have already provided evidence from their own system confirming my deposit.

Additionally, I cannot provide verification for a wallet that I do not have access to.

I am fully willing to verify the actual deposit that is visible in my account.

I request that my withdrawal is processed without further delay.

Disputed Casino SpinBetter Casino

Reason Verification issues

Amount €1702.45

Discussion

AskGamblers

• Support Team

3 months ago

Dear @zamkowski,

Please keep in mind that as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process

Following a careful review and consideration of all the information presented during the complaint process, the AskGamblers Complaint Team reached the conclusion that you have failed with the above. Therefore, we have no other choice but to reject the complaint.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Thanks for your understanding.

zamkowski

• Poland

3 months ago

Thank you for your response.
However, the statements provided remain general and do not include any verifiable technical evidence.
You mention that materials confirming the connection between the EUR deposit and the alleged USDT transaction have been provided.
In that case, I kindly ask once again for specific and verifiable details:
* the TXID of the original deposit transaction
* the TXID of the alleged USDT transaction
* clear technical evidence showing how these two transactions are linked
At this stage, no such information has been presented publicly or directly to me.
General statements about “materials” and “confirmations” are not sufficient to verify the validity of this claim.
As the account holder, I should be able to review the actual transaction data that is being used to justify the requested wallet verification.
I remain fully willing to cooperate, but only based on transparent, verifiable, and technically valid evidence.
Kind regards!

SpinBetter Casino

• Representative

3 months ago

Dear AskGamblers Team and Player,

From our side, we have already provided the AskGamblers administration with all necessary materials and confirmations related to this case for independent review.

The submitted evidence includes:

confirmation of the deposit transaction involved in the dispute;
confirmation of the transaction conversion process during payment processing;
materials confirming the connection between the original deposit and the related converted transaction.

Despite multiple requests and detailed explanations provided throughout the verification procedure, the requested wallet information necessary to complete the verification/compliance review has still not been provided by the player.

At the same time, we continue acting with full transparency, cooperating with the AskGamblers administration, and providing all necessary materials for an objective and independent review of this complaint.

Best regards,
SpinBetter

zamkowski

• Poland

3 months ago

Dear AskGamblers Team and SpinBetter Casino,

I understand that some information may have been shared privately between the casino and AskGamblers.
However, as the account holder and the party directly affected by this case, I have not been provided with any verifiable evidence supporting the casino’s claims.
The explanation regarding the alleged conversion from 23.52 EUR to 28.26 USDT remains unsubstantiated.
In cryptocurrency transactions, every operation — including any conversion — generates a separate and verifiable transaction record on the blockchain.
Therefore, if such a conversion actually took place, it should be possible to provide:
* the transaction ID (TXID) of my original deposit
* the transaction ID (TXID) of the alleged conversion to USDT
* clear evidence linking both transactions together
At this stage, no such evidence has been presented to me.
My deposit is clearly recorded in my account as a 23.52 EUR transaction, and no corresponding USDT transaction has ever been shown or linked to my account activity.
Without verifiable blockchain evidence, the claim that these two amounts represent the same transaction cannot be accepted.
I am fully willing to cooperate, but only based on transparent and verifiable information.
Therefore, I kindly request that the casino provides clear and verifiable proof that this specific USDT transaction is directly connected to my account and my deposit.
Until such evidence is presented, I am unable to verify a wallet that has not been proven to belong to me or be related to my transaction.

Kind regards

SpinBetter Casino Complaint Stats

Resolved 45 / 46

Avg. Amount $1,560

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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