SpinBetter Casino

Everything works just fine, looks nice and has an OK bonus. There is plenty of slot choices. Easy to use, reliable, and perfect for both new and experienced players.

Although it has all these things, it does not function for most Balkan countries, so don’t be surprised if the bonus or codes don’t apply. Some regions face strict geo-restrictions, and players often need a VPN just to log in. Verification can fail without explanation, and support is slow to resolve location-based problems. Overall it’s not their fault.

I have been an active player on Spinbetter for a significant period of time and reached their Diamond VIP level. According to the official rules published on their website, cashback is supposed to be calculated as a percentage of the player’s net losses – starting at 5% for Copper and gradually increasing up to 11% at Diamond level.

In my case, I have deposited a total of 21,346 BGN, which represents my net gaming loss. Based on their own cashback structure, the expected cashback should be a substantial amount. However, to date I have only received about 850 BGN cashback in total, which is dramatically lower than what should have been credited.

Over the last months, I have repeatedly contacted Spinbetter via live chat and email, asking for:

A full breakdown of cashback amounts credited (with dates and percentages applied)

The detailed calculation of how each cashback payment was determined

An official audit of my account activity

Unfortunately, instead of transparency, I received only generic replies such as “please check the Terms and Conditions” or “this is internal sensitive data we cannot share”. In other words, the operator has so far refused to provide any verifiable explanation or account audit, despite the fact that cashback directly affects the financial position of the player.

Interestingly, after I formally requested an audit, I started receiving significantly more frequent bonus offers, but the promised faster handling of my queries and proper account review by their staff has still not materialized. This seems to suggest an attempt to distract or appease me with promotions rather than address the real issue.

I have now submitted a formal complaint to their designated email ([email protected]). If no proper resolution is provided, I will escalate further to:

Curaçao eGaming (their licensing body),

EU consumer protection authorities, and

the European Commission ODR platform.


This situation is not about small differences but about the operator’s responsibility to provide transparency and fairness. Loyalty programs should not be advertised if the operator is unwilling to clearly demonstrate how rewards are calculated.

I am sharing this publicly so other players can be aware, keep strict records of their deposits and losses, and demand the transparency they are entitled to.

SpinBetter Casino

vor 1 Monat

Hi,
Thank you for sharing your feedback and for being an active player at the Diamond VIP level.
Please note that cashback calculation depends on the player’s status and overall net results for a specific period. If you have any questions about your cashback rate or specific payments, please contact our support team at [email protected]
— they’ll review the details and provide accurate information.

Best regards,
SpinBetter Team

Super einfach zu handhaben und viele Spiele die man kennt. Viele einzahlungsmöglichkeiten und schnelle Einzahlung. Man kann auch nur 5 Euro einzahlen und ist nicht gebunden direkt 10 oder mehr einzuzahlen.

Bonus muss immer umgesetzt werden bevor man mit dem Gewinn andere Spiele Spiele kann. Manchmal braucht die Seite etwas zum Laden aber man kann dennoch unkompliziert spielen.

Variety of games but most of all the bonuses and free spins are amazing. Haven't had a payout bt i hear payouts are quite fast.Online help is good,fast to deal with any problems on the spot as opposed to many other online casino sites.

SpinBetter Casino

vor 2 Monaten

Hi — thanks so much for the great feedback!
Glad you enjoy the game variety, bonuses and free spins — and good to hear our support has been helpful. Payout speed can depend on the withdrawal method and verification steps, but if you ever need help with a withdrawal, contact Live Chat or email [email protected]
and we’ll check the status and help resolve it.
Thanks for playing — we appreciate you!
Regards,
Customer Support

So many choices of games to play always updating and keeping the app glitch free. The graphics are clear and I can u see what I’m doin even on my phone

More bonus spins and penny slots when the money is a little less on my account I put a lot into them so a bit more wins would be nice as well but it’s apart of the chances of playing

SpinBetter Casino

vor 2 Monaten

Hi — thanks a lot for the great feedback!
Really glad the app runs smoothly and the graphics work well on your phone. Noted your request for more bonus spins and penny-slot promos when balances are low — we’ll pass this to the promotions and product teams for consideration.

Thanks for playing and for the honest note — we’ll keep working to make the experience even better.
Regards,
Customer Support

SpinBetter has a huge game selection, smooth mobile layout, fast crypto payments, and great promos. It’s easy to use and packed with variety for casino and sports fans alike.

SpinBetter has lots to offer, but withdrawals can be slow, bonus terms are strict, and support varies. Be sure to read the fine print and play smart, especially with cash outs.

SpinBetter Casino

vor 2 Monaten

Hi — thanks a lot for the thoughtful review and for highlighting both the positives and the areas we must do better.

We’re glad you enjoy the huge game selection, smooth mobile layout, fast crypto options and promos. At the same time — sorry to hear you found withdrawals slow, bonus terms strict and support inconsistent. That’s not the experience we aim for.

A few quick notes:

Withdrawals can be delayed by KYC checks, bank/card/issuer routing or fraud prevention — if a payout is taking longer than expected, please contact our processing team at [email protected]
with the withdrawal reference so they can investigate.

Bonus terms do vary by offer; we always recommend checking the specific T&Cs before opting in. If something looks unclear or unfair, contact Live Chat or Support and we’ll clarify the exact wagering rules for that promo.

We’re working to improve response consistency across channels — your feedback about support variability is being passed to the team.

Thanks again for the honest feedback — we’ll keep working to make things better for players.
Regards,
Customer Support

Ein Top Casino, mit allem was man von einem Casino erwartet!
Riesige Auswahl an Anbieter/Slots, da wird jeder fündig! Die gängigen Ein- bzw Auszahlungsoptionen sind alle vorhanden! Schnell und zuverlässig!
Hier ist auch für jeden der ein oder andere passende Bonus im Angebot! Sehr großzügig und abwechslungsreich!
Der Support ist stets zur Stelle, sehr hilfsbereit und super freundlich!
Alles in allem kann ich dieses Casino herzlich weiterempfehlen!

The ease and luck I have. I really enjoy the diverse games available and the sounds! It really gets the heart pumping and just when you think your turns over the pay outs increase. And bam your back up!

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you — we’re so happy to hear you’re enjoying the games, sounds and the thrill of those surprise payouts. It’s great to know SpinBetter gets the heart pumping — your feedback really makes our day.

Keep an eye on our Promotions page for new offers and free spins. If you ever need anything, just reply here or use live chat/in-app support.

Kind regards,
SpinBetter Support Team

Love the layout of the site, brilliant games a variety to choose from.
Great welcome bonuses.

SpinBetter Casino

vor 2 Monaten

Hi — thanks so much for the lovely feedback!
We’re glad you enjoy the site layout, game variety and welcome bonuses. Your support means a lot — we’ll keep working to make things even better.
Regards,
Customer Support

I like Spinbetter Casino because had a lot of games and ways to get a good bonus sometimes. Dont like me, the lag in the server, buts its ok. Go ahead!

SpinBetter Casino

vor 2 Monaten

Hello,

Thanks a lot for your feedback — we’re glad you enjoy our game selection and bonus opportunities!

Sorry to hear about the occasional lag — that’s frustrating. A few quick tips that often help:
• make sure the app/browser is updated to the latest version;
• clear cache and cookies or restart the app/device;
• try switching between Wi-Fi and mobile data;
• if you use a VPN, try turning it off briefly to test.

If the issue continues, reply here or open live chat and we’ll check your session logs and escalate to Tech Support. Thanks again for the heads up — we’ll keep working to make your experience smoother.

Kind regards,
SpinBetter Support Team

Great selection of slots available. Superb customer service and excellent for new promo codes on free spins. Would highly recommend this place to anyone looking for a fair and honest casino.

Nothing at all to be honest. Top notch casino! If you want a one stop shop for slots and sports betting, look no further. This casino has everything you need!

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the fantastic review — we’re thrilled to hear you enjoy our slot selection, customer service and new promo codes. It’s great to know you’d recommend SpinBetter for both slots and sports — we work hard to keep everything fair, fun and easy to find.

Keep an eye on our Promotions page and your inbox for the latest free-spin offers and special codes. If you ever need anything, just reply here or use live chat/in-app support — we’re always happy to help.

Kind regards,
SpinBetter Support Team

Sehr tolle Spiele ein sehr großes vielfältiges Bonus. Angebot macht mir sehr Spaß freue mich jeden Tag auf die neuen Angebote. Bloß schade, dass es die Freispiele immer mit echt Geld Umsatz umsetzen muss und nicht mit dem Bonus Geld. Das könnte geändert werden, dass man mit dem Bonus Geld auch spielen kann.

SpinBetter Casino offers an outstanding variety of games, from slots to live casino, all within an easy-to-use and visually appealing platform. The registration process is smooth, bonuses are generous, and ongoing promotions keep things exciting. Customer support is responsive and helpful, making the overall experience very enjoyable.

Although the platform works well, the identity verification process can take a bit longer than expected. It would be great if they could speed up document reviews to make withdrawals quicker and improve the onboarding experience for new users.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you for the thoughtful review — we’re glad to hear you enjoy our game variety, smooth registration and ongoing promotions.

I’m sorry for the delay you experienced with identity verification. We carry out document checks to protect your account and funds, but we know this can be inconvenient. To speed things up, please upload the requested documents through your account (or contact our live chat and our team will assist with the upload). Once we receive the documents, we’ll prioritise the review and aim to complete it as quickly as possible.

I’ll also pass your feedback to the product team — improving document-review times and the onboarding experience is a priority for us.

Thanks again for your feedback and for choosing SpinBetter.

Kind regards,
SpinBetter Support Team

Spinbetter ist eine Online-Plattform für Sportwetten und Casinospiele, die sich durch eine große Auswahl an Spielen und Wettmöglichkeiten auszeichnet. Die Benutzeroberfläche ist modern und intuitiv gestaltet, was die Navigation angenehm macht. Besonders hervorzuheben sind die schnellen Ein- und Auszahlungen sowie die Vielzahl an verfügbaren Zahlungsmethoden. Auch der Kundenservice reagiert zügig und kompetent. Für Fans von Live-Wetten und Slots bietet Spinbetter ein spannendes und abwechslungsreiches Erlebnis. Insgesamt ist die Plattform eine solide Wahl für alle, die gerne online spielen und wetten.

By far the best casino. I don't get more bonuses and free spins in any casino than I do with Spinbetter. Support is also top. I like to play here, as there is a lot of choice and new games!

Nothing to hate <3. I can't say much bad about Spinbetter. Maybe you could get more "bonuses" into the game without having to turn the winnings... but otherwise I can't say anything bad.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the fantastic review — we’re thrilled to hear you enjoy our bonuses, free spins and wide game selection. It’s great to know our support and new games are making your experience enjoyable.

We appreciate the suggestion about adding more no-wager bonus types — I’ll pass this to our Promotions team for consideration. Keep an eye on our Promotions page and your inbox for new offers and surprises.

If you ever need anything, just reply here or use live chat/in-app support — we’re always happy to help.

Kind regards,
SpinBetter Support Team

I Spinbetter Casino offers an outstanding online gaming experience that truly stands out. The platform is user-friendly, with a sleek and modern design that makes navigation easy, even for beginners. What I appreciate the most is the vast selection of games, from classic slots to live dealer tables, ensuring there’s something for everyone. The bonuses and promotions are very generous, providing great opportunities to increase your winnings. Deposits and withdrawals are processed quickly, with a wide range of payment options, including cryptocurrencies, which is a huge plus. Their customer support team is professional, helpful, and available 24/7, always ready to resolve any issues promptly. The casino operates with high-security standards, ensuring a safe and fair gaming environment. Overall, Spinbetter combines variety, efficiency, and trustworthiness, making it one of the best choices for online casino enthusiasts. I highly recommend it to anyone looking for a reliable and entertaining casino experience.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the detailed and glowing review — we truly appreciate you taking the time to share your experience. We’re delighted to hear you enjoy our site design, game variety (including live dealers and crypto options), fast deposits/withdrawals and our 24/7 support. Your trust in our security and fairness means a lot to the whole team.

If you ever need assistance or have suggestions, just reply here or use live chat/in-app support — we’re always happy to help. Keep an eye on our Promotions page for new offers and exclusive rewards.

Kind regards,
SpinBetter Support Team

Ich nutze SpinBetter seit mehreren Monaten und bin echt zufrieden! Die Plattform bietet eine riesige Auswahl an Spielen, schnelle Auszahlungen und ein modernes Design. Der Kundensupport reagiert schnell und freundlich. Besonders die Bonusaktionen machen richtig Spaß und bringen oft gute Gewinne. Insgesamt sehr empfehlenswert!

Mehr Provider wären toll!Leider war meine Erfahrung mit SpinBetter enttäuschend. Zwar sieht die Seite gut aus, aber Auszahlungen dauern ewig, und der Support ist oft nicht erreichbar. Es gab auch technische Fehler beim Spielen, und mein Bonus wurde ohne ersichtlichen Grund gestrichen. Für mich keine vertrauenswürdige Plattform.

Good games, fast payouts. There are also many bonuses. So far I have only had good experiences. I recommend it to those who have not dared to play or bet here before.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you for the great review — we’re glad you’re enjoying our games, fast payouts and bonuses. It means a lot that you’ve had positive experiences and would recommend SpinBetter to others.

If you ever need help or have suggestions, just reply here or use live chat/in-app support — we’re always happy to assist.

Kind regards,
SpinBetter Support Team

I love SpinBetter. The site is so user-friendly and the easy to use. I can easily find my favorite games. The bonus' are great as well. Everyone should play here. You can't go wrong

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the wonderful review — we’re thrilled to hear you find SpinBetter user-friendly and that you can easily find your favourite games. It’s great to know our bonuses hit the mark for you.

If you ever need game recommendations or help with offers, just reply here or use live chat/in-app support — we’re always happy to assist.

Kind regards,
SpinBetter Support Team

It’s been better casino was a really good experience for me. No issues with it at all. Fast payouts good options on games live games. It’s easy to maneuver around the site. I recommend it to anyone actually I don’t have anything negative to say about it. I actually like it over a lot of other casino sites that are online if I had to choose, this would be the one I would choose.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the fantastic review — we’re delighted to hear you had a great experience with fast payouts, our live games and easy site navigation. It means a lot that you’d choose SpinBetter over other casinos.

If you ever need anything or have suggestions, just reply here or use live chat/in-app support — we’re always happy to help.

Kind regards,
SpinBetter Support Team

Gute Angebote und eine große Auswahl an Spielen machen das casino zu einer gelungenen Kombination. Die Eingabe der bonus codes ist etwas kompliziert aber machbar

I liked the awesome promotions that they have and how simple and easy it was to access the site. Also I have referred slot of friends and they all enjoy playing spin better 🙂

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the fantastic review — we’re delighted to hear you enjoy our promotions and find the site easy to use. It’s wonderful that you’ve referred friends and they’re enjoying SpinBetter too — we really appreciate your support.

Keep an eye on our Promotions page and your inbox for new offers and referral rewards. If you ever need anything, just reply here or use live chat/in-app support — we’re always happy to help.

Kind regards,
SpinBetter Support Team

Absolutely love this casino. Nothing makes life more pleasurable then a quick and easy deposits/withdrawals. And you pretty much get rewarded on the daily, not having to wait for a weekly, monthly rake back.

Also have the APP, makes things alot easier to scroll through the site. DEFINITELY my new fav casino. Also support answer straight away. LOVE IT.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the wonderful feedback — we’re thrilled to hear you enjoy the fast deposits & withdrawals and our daily rewards. It’s great to know our efforts to make gameplay simple and rewarding are appreciated.

I’ll share your praise with the payments and promotions teams. If you ever need anything or want help finding the best daily offers, just reply here or use live chat/in-app support — we’re always happy to help.

Kind regards,
SpinBetter Support Team

Well Spinbetter is an easy-to-navigate casino with awesome deposit bonuses that allow you to experience the best of the slot world as they have a HUGE HUGE range of different types of slots..Id recommend this site 100%

To be honest with you , I don't have any negative thoughts about the site, just that maybe my notifications don't get sent so I'm constantly looking on the site instead of just waiting for my alert.

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you so much for the fantastic review — we’re thrilled you enjoy our bonus offers and wide range of slots. Your recommendation means a lot to the team!

About the notifications: sorry for the hassle — that’s understandably annoying. A few quick tips that usually help:
• Check that push notifications are enabled in the app and in your device settings (iOS/Android).
• Make sure your account contact details (email / phone) are up to date in your profile.
• Look in your email spam/junk folder and any “Promotions” tabs.
• Ensure the app is updated to the latest version.

If you’d like, reply here with your Account ID or open live chat and we’ll check your notification settings from our side and pass this to the product team to improve alerts. Thanks again for the feedback — we’ll keep working to make things smoother.

Kind regards,
SpinBetter Support Team

I have been playing since long ago and i would say that the casino is really quick and easy to play and win as well. All you got is credit and start playing as soon as possible. I would really guve a thumbs up to the team for making such good casino games in spinbetter.com

I would suggest to work on sound effects in the casino. Lightings are too high with exposure. Buttons are easy and breafly explained and attached. I would say that kindly work on daily and weekly updates with new features to always be on top

SpinBetter Casino

vor 2 Monaten

Hello,

Thank you for the kind words — we’re glad you’ve enjoyed playing with us for so long and that the site feels quick and easy to use. Your thumbs-up means a lot to the whole team.

We also appreciate the constructive feedback about sound effects, lighting/exposure and the desire for more frequent feature updates. I’ve passed your suggestions to our product and games teams for review — we’re always looking to improve the user experience and your input helps us prioritise.

If you have specific examples or screenshots (e.g. which game(s) have harsh lighting or sound issues), please reply here or contact live chat so we can investigate further. Thanks again for playing with SpinBetter — we aim to keep getting better.

Kind regards,
SpinBetter Support Team