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Slotsmoon Casino is being blacklisted due to the fact they have extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. Slotsmoon Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

Slotsmoon Casino

1
CasinoRank
7.9
Player rating 20 reviews
Complaint response 3 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Instant play interface
  • Live chat available
  • Mobile friendly
  • Live casino games on offer
  • Secured with SSL encryption
What we don’t like
  • Live chat not available 24/7
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Norwegian

Established

2017

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile

Deposit Methods

ClickandBuy, Payz, Maestro, MasterCard, Neteller, Paysafecard, Ukash, instaDebit, Visa, Entropay, iDEAL, Sofort, Nordea, POLi, Giropay, EPS, MisterCash, Boleto, UseMyFunds, Fast Bank Transfer, FundSend, Transferencia Bancaria Local, Trustly, Skrill, Wire Transfer, Siru Mobile, Skrill 1-Tap, EnterCash, Danske Bank, Zimpler

Currencies

Australian dollars, Brazilian reals, Canadian dollars, Chinese yuan, Danish krone, Euros, British pounds sterling, Norwegian kroner, US dollars

Withdrawal Methods

Bank Draft, ClickandBuy, MasterCard, Neteller, instaDebit, Visa, Nordea, Wire Transfer, Payz, Skrill, Skrill 1-Tap, Danske Bank

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 48-72 hours

Withdrawal Limit

Software

Games Global, NetEnt, NeoGames, Evolution Gaming, Nyx Interactive, Bally, Play'n GO, WMS, NextGen Gaming, Barcrest Games, Aristocrat, Amaya (Chartwell), Cadillac Jack, Quickfire

RTP

Publicly audited

Live Chat

Contact

Support Mail Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Slotsmoon Casino is the official online casino owned by ASG Technologies Ltd. With some of the most popular software providers like NetEnt, Microgaming, as well as many others, Slots Moon Casino offer a wide range of video slots and casino games. Players can enjoy live gambling in the live casino section, as well as access their favourite games on their smartphones. The casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Slotsmoon Casino is unable to accept players residing in Denmark, France, Italy, Israel, the United States of America and some other countries, due to strict rules and regulations.

Virtual Gaming

Players at Slotsmoon Casino can enjoy a massive selection of online slots running on the NetEntMicrogaming and other software platforms. Their portfolio offers players popular titles such as Guns N' Roses slot, Starburst slot, Immortal Romance slotGame of Thrones slot - to name a few. Those who are looking for progressive slots can enjoy games like Divine Fortune slot.

Table game enthusiasts can play a variety of table games like roulette, blackjack and poker games. These variants include Roulette Lounge, Classic Blackjack Gold, Jacks or Better and many more.

Live Games

Those who want to have the most realistic gaming experience possible can try out different versions of Live Roulette, Live Blackjack, Live Baccarat, and Live Casino Hold’em. All of these games are broadcast in real-time and are as close as one can get to actually being in a casino.

Mobile Gaming

Members who prefer playing on the go, can take advantage of the Slotsmoon mobile casino. All players need to do is look for their favourite games and open them on the compatible smartphone or tablet devices.

Support

Slotsmoon Casino have implemented a professional customer support team ready to assist all their members. The support is available 7 days a week, from 8am to 1am (CET). Apart from the live chat, players may contact the support via email or telephone.

Security and Fairness

Players can rest assured, as Slotsmoon Casino utilize the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to their secure server, which is protected by the latest firewall. All personal information is kept confidential and secure and is not shared with other organizations for commercial purposes.

Slotsmoon Casino are committed to provide fair play to their members at all times, as the fair play is the base of their mutual prosperity.

Player Reviews

7.9
20 reviews
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Date
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Player rating
kingen220
7 years ago
10

Very nice casino I have to say, many good games and splendid support, would recommend this to anyone who wanna try out a good casino which pay out fast!

10/10

In all honestly, I haven´t been able to find a single negative thing so far regarding this casino

Message
judasgoat
7 years ago
1

Surprise, Surprise, the layout maybe?
I dont know what is good here, since all reviews are so long time ago, but I know what is very very bad

As part of their TOS the Welcome Bonus is 40x(D+B)

Please note that in the interests of fair gaming, we require you to have wagered a minimum of 40 times the sum of your welcome bonus and the deposit amount before cashing out any winnings.

For example:

Deposit $60 get $60 free, wager is $4,800 to cash out.
Deposit $90 get $90 free, wager is $7,200 to cash out.
Deposit $150 get $150 free, wager is $12,000 to cash out
.
Which is different from their main page, WTF?
.
Please note that in the interests of fair gaming, we require you to have wagered a minimum of 40 times the sum of your welcome bonus before cashing out any winnings.

For example:

Deposit 60€ get 60€ free, wager is 2 100€ to cash out.

Deposit 90€ get 90€ free, wager is 3 150€ to cash out.

Deposit 150€ get 150€ free, wager is 5 250€ to cash out .
.
And apparently they dont know that 60 x 40 = 2400 and not 2100
.
Even wrong math here

Message
magnuseriksson
7 years ago
10

I am truly impressed by this site, the amount of games provided, the VIP program, the customer support. Really good site and quick withdrawals - Keep it up!

It is not often, but I really do not have anything bad to say

Message
jossstone
8 years ago
6

Great bonus offers and regular offers. Before I deposit I always look close into the bonus terms and what I found on this site was new to me!

Nothing That I have found up to now. No problems I have picked up on.

Message
infic
8 years ago
9

I was really impressed by Slotsmoon Casino, Used the welcome offer for my first deposit to try the site out and I like the cool design and easy navigation, also they have all my favourite games from all the best providers :) Will never have a problem finding a deposit/withdrawal method as it seems they got them all! Really good VIP program to offer a great experience for loyal players, Would recommend this casino for anyone who are looking for a casino worth staying on :)

Message
blax28
8 years ago
10

I'm a fan of these sites from way back when karamba first came on the scene, so I was pleased to join slotsmoon, I love the promotions and the variety of games, all is good in this particular hood!

Only grievance I have is when I play in mobile it takes me to the bonus rules every time I open a game so I have to go to search to override that??

Message
Lucy123
8 years ago
10

I was a bit worried as never heard of slotmoon...but it is a great casino site...and the games give you reasonable Wins. I find this site pays out the best.

10 pound min would be good if could be 5 pound also.

Arkie2013
8 years ago
10

Brilliant casino excellent bonuses never had a problem with withdrawals could be faster. Very quick account verification.

Problem with rainbow riches game keeps saying error then takes a while to get game to reload.

Message
Nettxx68
8 years ago
10

Love the rewards you get deposit bonus and free spins and rewarded every time you level up a level and free spins on Sunday so come and join in what you waiting for your mission got out I love this site good deposit terms as well minium deposit is 10 pounds .

Every site is different but I love this one I go on every week.

Nothing wrong with the site so come and join its a great site.

helcor80
8 years ago
9

Great bonus offers and regular offers as well as great rewards.

Maybe add a few more games like invisible man or wizard of Oz ruby slippers.

Message
hayleyw222
8 years ago
9

I love the range of games available on the site and the VIP reward program which I love working my way up the levels and am currently on silver and was rewarded with free games each time I reached a new level.

Message
Mcagna1987
8 years ago
10

Brilliant casino games are good. Always have good offers the rewards are brilliant. Withdrawals are quick and easy never had a problem live chat is always available and the customer service are brilliant.

Message
Stoneyhaven
8 years ago
9

Range of games is good. They also have good bonuses.

Withdrawal times can be longer than some of their competitors. Otherwise all good.

Message
blondie
8 years ago
7

Slotsmoon casino is a place I discovered earlier this month when I noticed them on the askgamblers list on newly added casinos. I noticed that they had many good software providers and after a little research I saw that they were sister site to Staybet casino. That was a good thing as I like Staybet and play there quite frequently.

So after registration I found a message that said that I have 10 free spins on Starburst slot. I was playing from my laptop and when I opened Starburst there truly were 10 spins. I won some cents from them and then decided to try their mobile version, just to test it before deciding whether to deposit there. I opened Starburst and found another set of 10 free spins. Overall from them I won around 2 euros and I kept playing this slot until I ran out of credits.

A couple of days later I received email from them saying that I was eligible for 200% match bonus. That seemed like a really nice deal so I wanted to hear more details about it. I started to speak with live support and asked them about this promotion. The agent told me that it was no longer available. I was confused since in the email was said that the promo ran from that day until few days later. The agent basically said I was wrong, even though I copied the email and sent it to the agent. Still he didn’t know what to say and that kind of gave me a not that great impression. I’m not sure if the agent wasn’t aware of the promo or it had actually ended and in that case why would anyone send expired email? At one point a pop up message cam up, mentioning the 200% bonus but then it disappeared and I couldn’t find it in the cashier. All of that was quite confusing for me. But with that being said, I did enjoy the game lobby, game selection and mobile version of the casino.

A few days ago I received an email with some good promotion of 150% and I finally deposited. I didn’t manage to wager the bonus but I had a good time. I would recommend them but be careful with the bonus terms as Netent games count only 50% for wagering, at least that is what support told me.

Message
Inactive user
8 years ago
7

Slotsmoon is a new born casino. The layout is easy, simple.

I had claimed 100% welcome bonus manually where I didn't receive the bonus automatically after I deposit made. I won some there where I made withdraw request. Support is available most of the time and helpful. Games pay fair as I believe. They already made me VIP player.

Something odd I must say where they have very few slots game ,I think no more than 80. Pending time is too much 72 hours.

I had uploaded my verification documents 3 days ago where I didn't get any reply from them yet! Lets see what will happen.

Inactive user
8 years ago
7

Exclusive games fast withdrawal and document verification. I deposited 25 euro with pasafecard and got the 100% welcome bonus. Managed to cash out 1100 euro. Documents were approved on Friday and the cash was in my account on Tuesday. Chat is very friendly but slow. No errors on any of the games. They do have to change their withdrawal policy on the weekends since all the major casino's do the same.

They don't process withdrawals on weekends and the chat is pretty slow sometimes.

Joxxx
8 years ago
3

My review is only based on the bonus they offer, I dont know if the cashout time is good, how fast they verify your account and so on.

I signed up on this casino two days ago because it looked like a good casino, good license and 100% deposit bonus with 35x wager. Before I deposit I always look close into the bonus terms and what I found on this site was new to me!
Wager only count 50% on all netent slots and a lot of other slots like immortal romance, thunderstruck 2, game of thrones and so on... they have more or less put 50% wager on all the most popular casino slots so the 35x wager that did look good now look terrible because you would have to wager 70x the bonus amount if you play these slots.

I have never seen a good casino lower the wager % on all these slots and I think it is just a trick to make the 35x wager look good and then they think people will not read about the % wager on all slots.

So if you want to play with a decent bonus this is not the casino for you!

Message
katemak
8 years ago
3

Cant believe this casino has been rated with 9 and 10 stars at Askgamblers site, well let me tell you my own experience. Ok yes they do have solid casino licence Malta Gaming Authority, UK Gambling Commissionand that was the fact I was intrigued to visit and try this new casino. Their pending time is up to 72 hours another minus and 7000$ per month I think they are joking.

So I was intrigued to try this newly added casino opened account there claimed my 100% welcome bonus with decent wagering requirements of X 35but the bonus only and only 20 free spins on Fruity Friends slot. So they are not giving any 100 free spins because they are divided in 3 separate days but to be more exact you need to deposit the 2 coming days if you want to get those 40 and 20 free spins.

Slotsmoon you have the worst promo I have ever had. Even I had 20 free spins I couldn't claim them because they were not any free spins so after talking and signing out and signing in to get the free spins they finally appear after several attempts. Another big thing for me and I believe for many players, all Netent games if not 90% of them cannot be played in PC because they are mobile games only the same counts for Microgaming slots as well.

When I looked for my favorite games as Piggy Riches and Immortal Romance game I was told that those games can be played on mobile only. Not to much you can choose to play from PC thats another big minus you get from me. Dont know how fast is their payout time frame but seeing their pending time is up to 72 hours doubt they are fast.

Anyways I already made deposit took their bonus and played the 243 ways Game of Thrones since there was not to much I can choose from and not to mention that I dont like playing on my mobile, seeing casino games are a lot fun playing on my laptop. Well played my bonus lost it pretty fast and wont deposit here again thats for sure till they dont add all casino games, not all players enjoy playing on their mobile and I do believe many players will agree with me on that.

Message
Matty8800
8 years ago
10

I was a bit curious about signing up to signing up to slotsmoon as it was a brand new casino but I'm glad I did. After having a win of £500 I then had to play through the bonus wager which was not a problem! Once played I cashed out my £500 on the Saturday and after sending I.D on the Monday the money was in my bank on Wednesday. I would recommend this casino!

Fast payouts, friendly and helpful staff, no hidden catches on bonuses.

Nothing That I have found up to now. No problems I have picked up on.

Message
MarcoFernandez91
8 years ago
8

The minimum deposit is only 10 $. Presence of a majority electronic wallets, which makes it easier to play in a casino. There are all the standard games. Web site design is user-friendly

In my opinion are missing poker game with computer opponent.

Message

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