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Blacklisted

Slotsmoon Casino is being blacklisted due to the fact they have extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. Slotsmoon Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Slotsmoon Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 20 reviews
7.9/10
20 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints
What we like
  • Instant play interface
  • Live chat available
  • Mobile friendly
  • Live casino games on offer
  • Secured with SSL encryption
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slotsmoon Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.slotsmoon.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

Slotsmoon Casino is the official online casino owned by ASG Technologies Ltd. With some of the most popular software providers like NetEnt, Microgaming, as well as many others, Slots Moon Casino offer a wide range of video slots and casino games. Players can enjoy live gambling in the live casino section, as well as access their favourite games on their smartphones. The casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Slotsmoon Casino is unable to accept players residing in Denmark, France, Italy, Israel, the United States of America and some other countries, due to strict rules and regulations.

Mobile Gaming

Members who prefer playing on the go, can take advantage of the Slotsmoon mobile casino. All players need to do is look for their favourite games and open them on the compatible smartphone or tablet devices.

Security and Fairness

Players can rest assured, as Slotsmoon Casino utilize the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to their secure server, which is protected by the latest firewall. All personal information is kept confidential and secure and is not shared with other organizations for commercial purposes.

Slotsmoon Casino are committed to provide fair play to their members at all times, as the fair play is the base of their mutual prosperity.

StallCation

Complaints

Read the complaints other players have left for Slotsmoon Casino. Learn more about complaints.

Show all complaints
Stalling payment due to weird verification nightmare
Hello, I am a fully verified player at Slotsmoon and a regular player there and at some other casinos of the Aspire Global group. I have also already withdrawn both at Slotsmoon and Barbados Casino. Two weeks ago I won 90 EUR after successfully wagering the small amount I won with freespins. Since my bank account with which I was verified will be closed at the end of February I wanted the win to go to my new bank account. So after a few chats I uploaded the documents of my new bank account on Sunday 11th of February 2018 which were verified on Wednesday 14th 2018, according to an email and the chat-support. Only the casino/the specific department can delete my old bank details, so I was unable to request a withdrawal since there were still the bank details of my old bank account saved in my Slotsmoon account. Please note that I had already successfully withdrawn another win at Barbados casino to my new bank account at that time. Barbados is identical with Slotsmoon and, of course, belongs to the same group. So despite verification of my new bank account I was told to send documents about the closure of my old bank account. Aside from the fact that it's not common practice over here to receive a document from the bank when the account is or will be closed, it's totally legitimate to have more than just one bank account. This was also confirmed to me by the chat-support of Slotsmoon. Shortly after, the chat-agent Mads confirmed that all is fine and that my withdrawal will be processed. Later, I was again told by another support-member to upload a document that confirms the closure of my old bank account. I asked why they need such a document and the answer was because I told them that my old bank account will be closed. I asked "what if I simply had two bank accounts all the time and the first one wouldn't be closed, since it is alright to have two or more bank accounts? They (chat-agent Olle) told me that this was not the question and that it was all about me telling them that the first one will be closed. Aside from the fact that it makes no difference whether or not I have one or more bank accounts, Olle repeated the same sentences over and over again, treated me like a child and then refused to let me speak to the manager or a superior. I told Olle that I would take this to Askgamblers. During this ongoing up and down I was unable to deposit because I was told by several support-agents that a deposit and potential win from it would mix up with the 90 Euro - which was the win from (wagered) bonus money from freespins. Therefore I am only allowed to withdraw 100 Euro at maximum. But only after I told them that my deposit might mix up with the 90 Euro... Funny thing is that during that time I received a 100% cashback bonus offer every few days at Slotsmoon which I could not take, of course, as long as my 90 Euro were still in my cash account at Slotsmoon. For some reason I only received this 100% cashback offer only at Slotsmoon but at no other casino of that group. Another chat-agent told me that the money from the deposit would not mix up with the 90 Euro. So I received several different statements about it. What is correct now? I wrote an email to the support again, trying to clarify the situation before filing a complaint here and telling them that it would take another week at minimum until receiving a confirmation from my old bank which would delay the payment even more so. Another week to receive the document (at minimum), then two days to verify the documents after the upload and then another two days until the pending time is over and the money will be sent to the bank account. And all that only because I TOLD them that my old bank account will be closed (please note that myself and my old bank account were verified in November 2017, my new bank account was verified on Wednesday, February 14th 2018). Then I received an email from Andre on Sunday, 18th 2018 who told me that it was alright and that my old bank details would now be deleted so that I can now add the new bank details and withdraw, confirming that it will take two days until the pending time is over. I did as he told me and changed the bank details in my account at Slotsmoon. Finally. Today, February 20th 2018 - the day when actually the pending time was over and the money should go to my bank account - I received an email from another support-agent who told me that I had to upload a document of my old bank account in order to actually verify it! I had done that months ago, then simply wanted to change to my new bank account of which I had uploaded the documents, too, and which were verified last week already. So I once again tried to clarify it in another email. I then went to the chat and talked to Wilma. She told me that I had to upload the document of my NEW bank account, of course. I told her that I have done that already and she then checked everything. After a while she confirmed that everything is alright and that my money will go out to my new bank account tomorrow (21st of February 2018). Guess what? Andre, who had told me last Sunday already that all is fine and that my money will be transferred on Tuesday (today) now said in yet another email that I have to upload a document about my OLD bank account first in order to confirm that the account will be closed... What is going on there? I receive different statements from different support-agents all the time, false promises, weird document requests that are unnecessary... Every time I am told that my money will be transferred and I believe them, I get another request for uploading a document of the cancellation of my old bank account. There is no hint whatsoever in their T&C that changing the bank account is not allowed or that a confirmation about the closure of one bank account is needed. It makes no sense at all. This is obviously only stalling/delaying the payment. I'd like to receive my money now since it's totally and completely legitimate to change a bank account/payment method. They wouldn't have asked for anything had I not mentioned that my old bank account will be closed. Please let me know if you need any proof like emails and chats and where to send them.
staus Resolved
€90

Complaint Statistics

Resolved 2
Avg. Amount $ 205
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

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Player rating
7.9/10 20 reviews

Top reviews from our players

Very nice casino I have to say, many good games and splendid support, would recommend this to anyone who wanna try out a good casino which pay out fast!

10/10

In all honestly, I haven´t been able to find a single negative thing so far regarding this casino

Surprise, Surprise, the layout maybe?
I dont know what is good here, since all reviews are so long time ago, but I know what is very very bad

As part of their TOS the Welcome Bonus is 40x(D+B)

Please note that in the interests of fair gaming, we require you to have wagered a minimum of 40 times the sum of your welcome bonus and the deposit amount before cashing out any winnings.

For example:

Deposit $60 get $60 free, wager is $4,800 to cash out.
Deposit $90 get $90 free, wager is $7,200 to cash out.
Deposit $150 get $150 free, wager is $12,000 to cash out
.
Which is different from their main page, WTF?
.
Please note that in the interests of fair gaming, we require you to have wagered a minimum of 40 times the sum of your welcome bonus before cashing out any winnings.

For example:

Deposit 60€ get 60€ free, wager is 2 100€ to cash out.

Deposit 90€ get 90€ free, wager is 3 150€ to cash out.

Deposit 150€ get 150€ free, wager is 5 250€ to cash out .
.
And apparently they dont know that 60 x 40 = 2400 and not 2100
.
Even wrong math here

I am truly impressed by this site, the amount of games provided, the VIP program, the customer support. Really good site and quick withdrawals - Keep it up!

It is not often, but I really do not have anything bad to say

Great bonus offers and regular offers. Before I deposit I always look close into the bonus terms and what I found on this site was new to me!

Nothing That I have found up to now. No problems I have picked up on.

I was really impressed by Slotsmoon Casino, Used the welcome offer for my first deposit to try the site out and I like the cool design and easy navigation, also they have all my favourite games from all the best providers :) Will never have a problem finding a deposit/withdrawal method as it seems they got them all! Really good VIP program to offer a great experience for loyal players, Would recommend this casino for anyone who are looking for a casino worth staying on :)

I'm a fan of these sites from way back when karamba first came on the scene, so I was pleased to join slotsmoon, I love the promotions and the variety of games, all is good in this particular hood!

Only grievance I have is when I play in mobile it takes me to the bonus rules every time I open a game so I have to go to search to override that??

I was a bit worried as never heard of slotmoon...but it is a great casino site...and the games give you reasonable Wins. I find this site pays out the best.

10 pound min would be good if could be 5 pound also.

Brilliant casino excellent bonuses never had a problem with withdrawals could be faster. Very quick account verification.

Problem with rainbow riches game keeps saying error then takes a while to get game to reload.

Love the rewards you get deposit bonus and free spins and rewarded every time you level up a level and free spins on Sunday so come and join in what you waiting for your mission got out I love this site good deposit terms as well minium deposit is 10 pounds .

Every site is different but I love this one I go on every week.

Nothing wrong with the site so come and join its a great site.

Great bonus offers and regular offers as well as great rewards.

Maybe add a few more games like invisible man or wizard of Oz ruby slippers.

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