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Slotsmoon Casino - Run around with small withdrawal

RESOLVED
speedysa Canada
Posted on May 28, 2017

I deposited over $280 and did a cashout of $300. No bonus, just live blackjack. They have given me the runaround with the documents. After giving all the documents, my cashout was sent back due to the fact they couldn't send it back to the credit card.. Yeah ok, i've been using this for years.

Oh well they said do a direct bank transfer by email. I tried several times, emailed them, asked them through live chat as Canadian and US banks do not have a IBAN number, they gave me the runaround, esp (Kathy and Samantha), then they banned me from the live chat. For no reason at all. Money is still sitting in my account, they're waiting for me to play it out...

This $300 cash out seems to be breaking the bank for them.

Posted on June 1, 2017

Hi,

Please be advised that we are looking in to this withdrawal for you and will inform you accordingly.

Regards,

Slotsmoon

AskGamblers
Posted on June 4, 2017

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Slotsmoon Casino management will soon jump in with an update on this complaint.

Posted on June 7, 2017

The withdrawal you requested of $300 was sent by wire transfer to you on the 30th of May.

AskGamblers
Posted on June 10, 2017

Dear @speedysa,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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