Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Blacklisted

Slotsmoon Casino is being blacklisted due to the fact they have extremely delayed or totally denied payments, various stalling tactics and denial of cooperation and players support. Slotsmoon Casino is also operated by StayBet Affiliates, an affiliate program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 4
Yay Casino
9.7 /10
Fortune Coins Casino
9.6 /10 12

Slotsmoon Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 20 reviews
7.9/10
20 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints
What we like
  • Instant play interface
  • Live chat available
  • Mobile friendly
  • Live casino games on offer
  • Secured with SSL encryption
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slotsmoon Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.slotsmoon.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

Slotsmoon Casino is the official online casino owned by ASG Technologies Ltd. With some of the most popular software providers like NetEnt, Microgaming, as well as many others, Slots Moon Casino offer a wide range of video slots and casino games. Players can enjoy live gambling in the live casino section, as well as access their favourite games on their smartphones. The casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Slotsmoon Casino is unable to accept players residing in Denmark, France, Italy, Israel, the United States of America and some other countries, due to strict rules and regulations.

Mobile Gaming

Members who prefer playing on the go, can take advantage of the Slotsmoon mobile casino. All players need to do is look for their favourite games and open them on the compatible smartphone or tablet devices.

Security and Fairness

Players can rest assured, as Slotsmoon Casino utilize the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to their secure server, which is protected by the latest firewall. All personal information is kept confidential and secure and is not shared with other organizations for commercial purposes.

Slotsmoon Casino are committed to provide fair play to their members at all times, as the fair play is the base of their mutual prosperity.

StallCation

Complaints

Read the complaints other players have left for Slotsmoon Casino. Learn more about complaints.

Show all complaints
Stalling payment due to weird verification nightmare
Hello, I am a fully verified player at Slotsmoon and a regular player there and at some other casinos of the Aspire Global group. I have also already withdrawn both at Slotsmoon and Barbados Casino. Two weeks ago I won 90 EUR after successfully wagering the small amount I won with freespins. Since my bank account with which I was verified will be closed at the end of February I wanted the win to go to my new bank account. So after a few chats I uploaded the documents of my new bank account on Sunday 11th of February 2018 which were verified on Wednesday 14th 2018, according to an email and the chat-support. Only the casino/the specific department can delete my old bank details, so I was unable to request a withdrawal since there were still the bank details of my old bank account saved in my Slotsmoon account. Please note that I had already successfully withdrawn another win at Barbados casino to my new bank account at that time. Barbados is identical with Slotsmoon and, of course, belongs to the same group. So despite verification of my new bank account I was told to send documents about the closure of my old bank account. Aside from the fact that it's not common practice over here to receive a document from the bank when the account is or will be closed, it's totally legitimate to have more than just one bank account. This was also confirmed to me by the chat-support of Slotsmoon. Shortly after, the chat-agent Mads confirmed that all is fine and that my withdrawal will be processed. Later, I was again told by another support-member to upload a document that confirms the closure of my old bank account. I asked why they need such a document and the answer was because I told them that my old bank account will be closed. I asked "what if I simply had two bank accounts all the time and the first one wouldn't be closed, since it is alright to have two or more bank accounts? They (chat-agent Olle) told me that this was not the question and that it was all about me telling them that the first one will be closed. Aside from the fact that it makes no difference whether or not I have one or more bank accounts, Olle repeated the same sentences over and over again, treated me like a child and then refused to let me speak to the manager or a superior. I told Olle that I would take this to Askgamblers. During this ongoing up and down I was unable to deposit because I was told by several support-agents that a deposit and potential win from it would mix up with the 90 Euro - which was the win from (wagered) bonus money from freespins. Therefore I am only allowed to withdraw 100 Euro at maximum. But only after I told them that my deposit might mix up with the 90 Euro... Funny thing is that during that time I received a 100% cashback bonus offer every few days at Slotsmoon which I could not take, of course, as long as my 90 Euro were still in my cash account at Slotsmoon. For some reason I only received this 100% cashback offer only at Slotsmoon but at no other casino of that group. Another chat-agent told me that the money from the deposit would not mix up with the 90 Euro. So I received several different statements about it. What is correct now? I wrote an email to the support again, trying to clarify the situation before filing a complaint here and telling them that it would take another week at minimum until receiving a confirmation from my old bank which would delay the payment even more so. Another week to receive the document (at minimum), then two days to verify the documents after the upload and then another two days until the pending time is over and the money will be sent to the bank account. And all that only because I TOLD them that my old bank account will be closed (please note that myself and my old bank account were verified in November 2017, my new bank account was verified on Wednesday, February 14th 2018). Then I received an email from Andre on Sunday, 18th 2018 who told me that it was alright and that my old bank details would now be deleted so that I can now add the new bank details and withdraw, confirming that it will take two days until the pending time is over. I did as he told me and changed the bank details in my account at Slotsmoon. Finally. Today, February 20th 2018 - the day when actually the pending time was over and the money should go to my bank account - I received an email from another support-agent who told me that I had to upload a document of my old bank account in order to actually verify it! I had done that months ago, then simply wanted to change to my new bank account of which I had uploaded the documents, too, and which were verified last week already. So I once again tried to clarify it in another email. I then went to the chat and talked to Wilma. She told me that I had to upload the document of my NEW bank account, of course. I told her that I have done that already and she then checked everything. After a while she confirmed that everything is alright and that my money will go out to my new bank account tomorrow (21st of February 2018). Guess what? Andre, who had told me last Sunday already that all is fine and that my money will be transferred on Tuesday (today) now said in yet another email that I have to upload a document about my OLD bank account first in order to confirm that the account will be closed... What is going on there? I receive different statements from different support-agents all the time, false promises, weird document requests that are unnecessary... Every time I am told that my money will be transferred and I believe them, I get another request for uploading a document of the cancellation of my old bank account. There is no hint whatsoever in their T&C that changing the bank account is not allowed or that a confirmation about the closure of one bank account is needed. It makes no sense at all. This is obviously only stalling/delaying the payment. I'd like to receive my money now since it's totally and completely legitimate to change a bank account/payment method. They wouldn't have asked for anything had I not mentioned that my old bank account will be closed. Please let me know if you need any proof like emails and chats and where to send them.
staus Resolved
€90

Complaint Statistics

Resolved 2
Avg. Amount $ 205
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
7.9/10 20 reviews

Top reviews from our players

I love the range of games available on the site and the VIP reward program which I love working my way up the levels and am currently on silver and was rewarded with free games each time I reached a new level.

Brilliant casino games are good. Always have good offers the rewards are brilliant. Withdrawals are quick and easy never had a problem live chat is always available and the customer service are brilliant.

Range of games is good. They also have good bonuses.

Withdrawal times can be longer than some of their competitors. Otherwise all good.

Slotsmoon casino is a place I discovered earlier this month when I noticed them on the askgamblers list on newly added casinos. I noticed that they had many good software providers and after a little research I saw that they were sister site to Staybet casino. That was a good thing as I like Staybet and play there quite frequently.

So after registration I found a message that said that I have 10 free spins on Starburst slot. I was playing from my laptop and when I opened Starburst there truly were 10 spins. I won some cents from them and then decided to try their mobile version, just to test it before deciding whether to deposit there. I opened Starburst and found another set of 10 free spins. Overall from them I won around 2 euros and I kept playing this slot until I ran out of credits.

A couple of days later I received email from them saying that I was eligible for 200% match bonus. That seemed like a really nice deal so I wanted to hear more details about it. I started to speak with live support and asked them about this promotion. The agent told me that it was no longer available. I was confused since in the email was said that the promo ran from that day until few days later. The agent basically said I was wrong, even though I copied the email and sent it to the agent. Still he didn’t know what to say and that kind of gave me a not that great impression. I’m not sure if the agent wasn’t aware of the promo or it had actually ended and in that case why would anyone send expired email? At one point a pop up message cam up, mentioning the 200% bonus but then it disappeared and I couldn’t find it in the cashier. All of that was quite confusing for me. But with that being said, I did enjoy the game lobby, game selection and mobile version of the casino.

A few days ago I received an email with some good promotion of 150% and I finally deposited. I didn’t manage to wager the bonus but I had a good time. I would recommend them but be careful with the bonus terms as Netent games count only 50% for wagering, at least that is what support told me.

Inactive user
7/10

Slotsmoon is a new born casino. The layout is easy, simple.

I had claimed 100% welcome bonus manually where I didn't receive the bonus automatically after I deposit made. I won some there where I made withdraw request. Support is available most of the time and helpful. Games pay fair as I believe. They already made me VIP player.

Something odd I must say where they have very few slots game ,I think no more than 80. Pending time is too much 72 hours.

I had uploaded my verification documents 3 days ago where I didn't get any reply from them yet! Lets see what will happen.

Inactive user
7/10

Exclusive games fast withdrawal and document verification. I deposited 25 euro with pasafecard and got the 100% welcome bonus. Managed to cash out 1100 euro. Documents were approved on Friday and the cash was in my account on Tuesday. Chat is very friendly but slow. No errors on any of the games. They do have to change their withdrawal policy on the weekends since all the major casino's do the same.

They don't process withdrawals on weekends and the chat is pretty slow sometimes.

My review is only based on the bonus they offer, I dont know if the cashout time is good, how fast they verify your account and so on.

I signed up on this casino two days ago because it looked like a good casino, good license and 100% deposit bonus with 35x wager. Before I deposit I always look close into the bonus terms and what I found on this site was new to me!
Wager only count 50% on all netent slots and a lot of other slots like immortal romance, thunderstruck 2, game of thrones and so on... they have more or less put 50% wager on all the most popular casino slots so the 35x wager that did look good now look terrible because you would have to wager 70x the bonus amount if you play these slots.

I have never seen a good casino lower the wager % on all these slots and I think it is just a trick to make the 35x wager look good and then they think people will not read about the % wager on all slots.

So if you want to play with a decent bonus this is not the casino for you!

Cant believe this casino has been rated with 9 and 10 stars at Askgamblers site, well let me tell you my own experience. Ok yes they do have solid casino licence Malta Gaming Authority, UK Gambling Commissionand that was the fact I was intrigued to visit and try this new casino. Their pending time is up to 72 hours another minus and 7000$ per month I think they are joking.

So I was intrigued to try this newly added casino opened account there claimed my 100% welcome bonus with decent wagering requirements of X 35but the bonus only and only 20 free spins on Fruity Friends slot. So they are not giving any 100 free spins because they are divided in 3 separate days but to be more exact you need to deposit the 2 coming days if you want to get those 40 and 20 free spins.

Slotsmoon you have the worst promo I have ever had. Even I had 20 free spins I couldn't claim them because they were not any free spins so after talking and signing out and signing in to get the free spins they finally appear after several attempts. Another big thing for me and I believe for many players, all Netent games if not 90% of them cannot be played in PC because they are mobile games only the same counts for Microgaming slots as well.

When I looked for my favorite games as Piggy Riches and Immortal Romance game I was told that those games can be played on mobile only. Not to much you can choose to play from PC thats another big minus you get from me. Dont know how fast is their payout time frame but seeing their pending time is up to 72 hours doubt they are fast.

Anyways I already made deposit took their bonus and played the 243 ways Game of Thrones since there was not to much I can choose from and not to mention that I dont like playing on my mobile, seeing casino games are a lot fun playing on my laptop. Well played my bonus lost it pretty fast and wont deposit here again thats for sure till they dont add all casino games, not all players enjoy playing on their mobile and I do believe many players will agree with me on that.

I was a bit curious about signing up to signing up to slotsmoon as it was a brand new casino but I'm glad I did. After having a win of £500 I then had to play through the bonus wager which was not a problem! Once played I cashed out my £500 on the Saturday and after sending I.D on the Monday the money was in my bank on Wednesday. I would recommend this casino!

Fast payouts, friendly and helpful staff, no hidden catches on bonuses.

Nothing That I have found up to now. No problems I have picked up on.

The minimum deposit is only 10 $. Presence of a majority electronic wallets, which makes it easier to play in a casino. There are all the standard games. Web site design is user-friendly

In my opinion are missing poker game with computer opponent.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
Crown Coins Casino Read Review Play
Fortune Coins Casino Read Review Play
Sweep Las Vegas Casino Read Review Play
Sportzino Casino Read Review Play
MegaSpinz Casino Read Review Play
Jackpota Casino Read Review Play
Big Shot Games Casino Read Review Play