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Blacklisted

Slotgard Casino has been blacklisted due to operating without a valid licence issued by an official regulatory authority.

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Slotgard Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 9 reviews
5.7/10
9 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints
What we like
  • Features games from both NetEnt and Betsoft
  • Especially large range of slots, table games, and video pokers
  • Available through an instant-play interface
  • Compatible with most mobile devices as well
  • Features 24/7 customer support through live chat, numerous local phone numbers, and email
  • Secured with SSL encryption
  • Proven fair by TST
What we don’t like
  • Unavailable to players in Curacao, Israel, South Africa, China, Denmark and some other
  • Generally unwilling to work with players outside of their in-house support system
  • Potentially unfair bonus terms and conditions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slotgard Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://slotgard.com/
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Slotgard Casino is an online casino with an elegant golden theme. It features both NetEnt and Betsoft slots and other casino games (including live table games) in a simple instant-play format. Players can play many of these games on the go thanks to the site’s mobile compatibility.

The site also offers 24/7 customer support through live chat and toll-free phone in many countries. Although this enables players to get help quickly, there are several reports of Slotgard Casino being unwilling to work with casino portals like AskGamblers if a dispute arises. Additionally, players face some vague and undesirable terms and conditions, such as a cap on winnings if management decides a bonus player engages in what they deem irregular play.

Slotgard Casino is licensed by the government of Curacao.

Restricted Countries and Territories

For various legal and commercial reasons, Slotgard Casino does not accept players who live in Curacao, Israel, South Africa, and some other countries. All other players are welcome as long as online gambling is not illegal in their jurisdiction.

Mobile Gaming

Players will find many of their favourite slots and other casino games available in mobile formats at Slotgard Casino. No app downloads are necessary to access the mobile version, and the games can be played with almost any HTML5-compatible device like the iPhone, iPad, or Android or Windows Phone devices.

Security and Fairness

The entire Slotgard Casino website is encrypted with 128-bit SSL encryption. This technology ensures that no one will be able to read sensitive information sent to the casino for registration or banking purposes, keeping player accounts totally secure.

Both NetEnt and Betsoft have been audited by TST, one of the world’s most trusted independent auditing agencies. We have no doubt players will get a fair gaming experience here.

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Complaints

Read the complaints other players have left for Slotgard Casino. Learn more about complaints.

Show all complaints
Laromere Casino - Refusing to pay legitimate winnings!

On the 7th February i got email from laromere casino for 20 free spins on Magic Portals slot,so i did take their offer and play those 20 free spins won about 15 or 16 euros and managed to come to 300 euros ,so i managed to playthrow the bonus.

Before that i contact the chat support and they told me that from this free spins I can cashout 200 euros but have to deposit first,also they told me that the bet per spin,should not reach 5-6 euros i think ,so i wont abuse the bonus .

After that i submmited my documents send them,and did deposit 25 euros for account verification.

On the 11th February i got this mail from them:

I hope this email finds you well.

Katherina, your account has been flagged for bonus abuse and as per Terms and Conditions; your account has been closed. Your deposit of euro 25 euros will be refunded to you and you will not be allows to play at LaRomere in future.

LaRomere Terms and Conditions on the website is as follows:

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including: If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money.

So i got my 25 euros on my skrill account.

The most weird thing was that they send me another email today :

Dear name

This email serves to confirm that your withdrawal of euro 225.00 has been reversed back to your account.

If you did not request this reversal, please contact our customer support team as soon as possible.

Best wishes

Pierre

LaRomere Manager


So today i went to chat support just to ask them ,they closed my account for bonus abusement which is not the case, I did not do such a thing ,so this is what the chat told me ,something else that security department has detected fraudulent links on my account .

First bonus abuse then fraudulent links

I did play that bonus which they send me the email,i did deposit 25 euros ,i didnt make anything abusing of the bonus.

Why you are giving free spins if you not able to give the money after the wagering

staus Unresolved
€200
LaRomere Casino - CLOSED ACCOUNT AND TOOK WININGS!!

I opened a account at this casino and deposited £150 and did not accept a bonus so the funds i was playing with were all mine. I only played online roulette and built up a balance of £390 so i decided cash out. I cashed out and then received a email saying they wanted verification documents (i.d, utility bill, picture of depositing card and confirmation of deposit form) which i did and sent within one hour. They replied saying once they a have been approved they will process my withdrawal they said approval will take 5 days.. after a week a i received a email saying :

Hi Paul,

I hope this email finds you well.

Paul we have received feedback from our relevant department. It was found that your gameplay has been associated with negative patterns globally and owing to this risk you will not be allowed to play further at Laromere Casino. As per our terms and conditions at Laromere casino it advises that we do reserve the right to cancel an account, for further review please see the following link- https://www.laromere.com/en/Footer/Static.bet?page=TermsAndConditions , you will find the term and condition that we are referring to under point 12.

Your account has now been locked and your deposit has been refunded. We do apologize or the inconvenience, should you have any further queries, please feel free to contact our 24/7 helpdesk.

Warm Regards,
Avashini

LaRomere Customer Support

For 24 / 7 / 365 customer support, please use one of the following toll-free telephone lines:

UK: 0800 404 9204
Italy: 800 788 535
France: 0800 905 187
Australia: 1 800 124 389
Canada: 1 866 311 6270

There is also a live chat facility available on our web site where you can chat instantly to one of our customer support agents.

Visit site here

-----------------------------------------------------------------------------------------------------------------------

I do not understand how playing roulette with my own money can be a negative pattern!!
I still have not received my deposit back either!!

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 687
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
5.7/10 9 reviews

Top reviews from our players

I played with their no repost bonus. I won $100 and they paid out with Bitcoin. I did have to deposit a small amount to wager the bonus amount but it wasn’t hard. They kept me updated with the process along the way and their support seemed trustworthy. The withdrawal day they told me was accurate as well.

Good support, I had several questions which were answered faster than I awaited. Depositing and cashouts were processed very fast.

But read the bonus rules carefully as already said here! Verification took in some casinos less time, but in LaRomero wasn't too long as well.

Pretty buggy and not intuitive website. Design comes from 2000 or even earlier, some pics aren't linked and you can see placeholders. Not so many games, for example in Hot there are only six :-)

1. Good bonus terms compared to RTG casinos (Usually between 20-30x dep+bonus).
2. Fast verification - under 2 days for me.
3. Fast payout - 2 days to review and within 3 days the wire transfer for the max $5000 was in my bank account ($4975 after processor fees, no biggie seen far worse). This was my first cashout with them, so I was impressed. I never count my money until its all in my bank account.
5. Literally had 0 delays, support was incredibly helpful.
6. Pretty good game selection considering its a US facing casino (we cannot be to picky...)

Overall, A great casino in my experience.

1. The web browser is blocked for me no matter what I do with my adblock, so I have to use the desktop application. I do not really like the look of it... It is easily navigable though.
2. The $1000 max on the welcome offer if they choose it obviously is a bit restrictive and scary for new players. Really should be removed...
3. Not listening to player disputes on sites like Askgamblers is unfortunate as it is usually a player has violated a max bet rule or played restricted games etc.

Hi TYLER3902, Thank you for your positive points on your review. It is always a pleasure to see a player we host have a good time at the casino! Regarding the negative points, we do not want you to feel as though they are unnoticed so we had one of our support agents send you an email discussing each one and hopefully they will all be sorted out soon. Of course, please let us know if you need anything further, we are always available and happy to help. Best regards, LaRomere Online Casino

user avatar

I have subscribed many casino bonus newsletters so that was the reason when I met the laromere casino almost more then two years ago. The exclusive newsletter gives 15 free spins on netent slots. It gives 5 free rounds on three slots each on the selected games. I decided to search some information from them but I didn’t found any useful information. Anyway I decided to open an account because I don’t have anything to loose because I didn’t risk my own money. They site looked a bit cheap but I met many online casinos with same quality and they were honest and paid good.

After I registered my account and verified my e-mail I get the free rounds. The first five rounds was on the jack hammer, I collected nothing from them. The second was on the starburst and get 2 euro from it because I hit two wilds. The third was on the twin spin. That was the best because from that few rounds I collected 9 euro. So I had about 11 euro to play. I didn’t know how much was the wagering because the newsletter only writes the max cash out is 200 euro. I kept playing on the twin spin with 50 cent bets. I managed to build up my balance to 75 euro but I had to left that slot because they took 25 euro without any valuable winnings. I went to the jack hammer and played the same 50 cent stake. I thought it have to give something because the 5 free rounds was nothing. I was wrong I triggered the free rounds and from the free spin feture get a big zero again. I didn’t change the game and lost my money on it.

I never deposit there but when a few weeks ago I searched them I saw they have complete different games and I can’t find any netent slots.

Not much good I can say after reading through the bonus terms and conditions.

Sad to see this site being promoted by AskGamblers. Signed up and checked the bonus terms quote below :

"While there is no maximum withdrawal amount payable on funds that originate from the welcome match bonuses either individually or cumulatively, this amount may be capped at $,€ 1,000 if it is evident that there is potentially or has in fact been a case of promotion abuse. This decision will remain at the discretion of the casino."

A vague and rogue term for sure. And I would like to know what the exact terms of the promotional abuse could mean so as to cap any withdraws? Sounds to me a bit like "spirit of the bonus" clause which has had many a casino banned from being accredited from casinoMeister.

Then we come to term 8 of the bonus Terms and I quote below :

"Following the redemption of a bonus, if the player wishes to make a withdrawal which is greater than their deposit, they must have an amount greater than the sum of the deposit + bonus. For example, if a player makes a purchase US$100 and receives a bonus of US$100, then requests a withdrawal of US$190, this will result in US$190 being returned to the player's casino account. The player will only be able to withdraw again once their balance either exceeds US$200 or when the promotion is removed."

Imagine if you hit something nice mid bonus... It wont matter because odds are you wont be able to withdraw.

Work the above out for yourself. But in brief you can only withdraw up to what you have deposited! Insane terms. Avoid this casino AT ALL COSTS. Thank god I did not deposit.

I joined LaRomere casino about 4 months ago or so, when I saw they were offering free spins. My country was eligible for them and since they were powered by Netent and Betsoft platforms, I didn't hesitate to sign up. I still remember that I couldn't see the free spins anywhere and had a conversation with their support. They told me I had to send them verification documents and then schedule a call from them. So much trouble for only few free spins! I didn't do it because I am a weird person and I don't like to speak on the phone.

Then, a few weeks ago I remembered about them and tried to login to my account, but I couldn't. I spoke to live support again and I was told my account was locked and that it was because I used proxy. They wanted verify me again over the phone but I told I wasn't comfortable with that and I had to provide them with all my details on live chat, then my account was sent to security department, I had to send them my verification documents which I did, and a few days later my account was reopened. However, I wasn't able to get the spins for new players, although they still had the promo running.I still wanted to try their services, so I just made a minimum deposit of 25€ and played only Gonzo's Quest with minimum bets. My session lasted about an hour and I ended up with 0€ balance.

Overall I am sure that the one deposit I made there was the first and last from me. I do think their game selection was good and the support was fast working, however, I do have mixed up feelings about their trustworthy, reading about Katemak experience and the long time unresolved complaint and all the troubles I went through because of an IP address makes me think it's not the best place to play, at least not for me.

This casino impressed me from the beginning because of its nice offers, even if I didn't know many things about it. I was looking for a good casino that has NetEnt or Microgaming slots, this one has NetEnt and Betsoft so it was perfect for me because I had about 28 euro in my Skrill account and I wanted to spend it playing slots. I registered my account to take advantage of their welcome bonus that is 100% up to 150 euro and also 25 free spins on Gonzo’s Quest slot. So with a 28 euro deposit, I received another 28 bonus, with 30 x wagering requirements, deposit + bonus and the 25 free spins!

The interesting part was that after I created my account, I received an e-mail from them telling me that I have a free scratch card and that I can win free spins if I manage to match 2 symbols! Well, I won 5 free spins on Jack Hammer 2, Twin Spin and Starburst slot, so a total of 15 free spins that brought me only 3 euro. I opened Jack Hammer slot because I remember of it, an old game but with a good payout rate, I played with 0.25 euro stake and managed to catch the free spins about 10 minutes later. My balance reached 70 euro and I realized that the wagering requirements were completed so I stopped playing and requested a withdrawal via Skrill.

Overall I was very happy with this casino, their games are good enough even if Microgaming slots are missing, I will give an 8!

Regarding the welcome bonus, it is a good one, it deserves another 8 and I recommend it because you may win nice money if you complete the requirements.

The only bad thing is the 25 euro minimum deposit, it should be lower to allow to other players to try this casino!

Laromere casino has landed at AskGamblers site, well cant say anything good about them, just for the fact I had the most unpleasant experience with them and they are the reason why I dont trust Curacao licences casinos, because even if you are right, you cant complain anywhere, but even if you complain be sure either they will not respond, because they didn't want to discuss their casino problems with third parties or even if they do they will come up with 2-3 different explanations.

So my story goes like this with this guys. I got email from them for 20 free spins on Magic Portals slot, so maximum cashout was 200 euros, if I managed to wager the bonus and as I remember it was X 35. So I really had luck with that 20 free spins, because I managed to wager the bonus and finished at the end with 300 euros. Right after I contacted the support which told me that the maximum I could cashout was 200 euros, which I already knew and I had to deposit 25 euros for the wagering of my account. So I made my deposit right away, did send them my documents, so I received that my account is verified and right after I received another email that my account its closed and the reason was, there was something suspicions in my account and my IP address .

I did contacted the support again so they could explain what's the meaning of the email and what was that suspicious, so I got another answer that I was bonus abuser.
The next day I got refund of the 25 euros, at least I got the money back. The next thing I have done I submitted complaints on 3 different sites, on one of them they didn't want to respond and finally when they did I was bonus abuser, on the second site another answer there was something suspicious in my account and my IP address and on the third site was I didn't wager the bonus ? That was really funny, didn't wager the bonus, so yes I call this casino rogue and don't trust them at all, for their behavior, because I am player at really many casinos and I was never insulted that I am bonus abuser or suspicious IP address like I am some criminal. I would only suggest, even if you decide to play here, play it with caution.

Laromere online casino it is casino with Netent software, and it is good software, I really like it and every time I played this software I am having fun with their slot games.

Laromere casino looks good, I mean their casino design. Nothing special like at Thrills casino or Betat casino, but still good and useful design without any weak points.

Casino customer support I tried only once, when asking them about their bonuses and promotions, actually I have asked did players from Russia is eligible for welcome bonus + freespins, and other promotions. Live chat agent replies was fast and professional, and after I get confirmation that I can play without any restrictions I am of course was happy to start playing.

Bonuses and promotions are great. For my only couple lifetime deposit Laromere casino give me some freespins almost every week, and not 5-10, sometimes it is 15 or even 20 freespins on different slot games. Reload bonuses are also often, so I could easily say that everything is great with bonuses and promotions at Laromere casino.

Withdrawals are quite ok, I am honestly have only one withdrawal, from freespins that casino credit to me. Unfortunately winnings from freespins without deposit are limited - max 100 euros it is possible to withdraw. I have 100 euro withdrawal, and it was paid a bit longer than 24 hours to my Skrill account, without my account verification. Speed can be faster, but generally nothing terrible and I am happy with that.

Overall it is good online casino, which really keeps loyal players loyal. They give good amount of deposit bonuses, good amount of freespins without deposit (even 100 euros max withdrawal it is OK, because they give such freespins quite often). Withdrawals could be faster, but this is not critical in the case of Laromere casino.

My single withdrawal from this casino took more than 24 hours, it can be faster.

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