pauldc5 United Kingdom
posted on October 19, 2013.

I opened a account at this casino and deposited £150 and did not accept a bonus so the funds i was playing with were all mine. I only played online roulette and built up a balance of £390 so i decided cash out. I cashed out and then received a email saying they wanted verification documents (i.d, utility bill, picture of depositing card and confirmation of deposit form) which i did and sent within one hour. They replied saying once they a have been approved they will process my withdrawal they said approval will take 5 days.. after a week a i received a email saying :

Hi Paul,

I hope this email finds you well.

Paul we have received feedback from our relevant department. It was found that your gameplay has been associated with negative patterns globally and owing to this risk you will not be allowed to play further at Laromere Casino. As per our terms and conditions at Laromere casino it advises that we do reserve the right to cancel an account, for further review please see the following link- https:­//w­ww.l­ar­ome­re.c­om­/en­/Fo­ote­r/S­tat­ic.b­et­?pa­ge=­Ter­msA­ndC­ond­itions , you will find the term and condition that we are referring to under point 12.

Your account has now been locked and your deposit has been refunded. We do apologize or the inconvenience, should you have any further queries, please feel free to contact our 24/7 helpdesk.

Warm Regards,


LaRomere Customer Support

For 24 / 7 / 365 customer support, please use one of the following toll-free telephone lines:

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Australia: 1 800 124 389

Canada: 1 866 311 6270

There is also a live chat facility available on our web site where you can chat instantly to one of our customer support agents.

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I do not understand how playing roulette with my own money can be a negative pattern!!

I still have not received my deposit back either!!