Complaint #9 Slotgard Casino

No payout will be made

By Jüri J.

4 months ago

Hello! I warn you that you cannot receive money from this casino. I won a total of 350 eur, but the payout is not being made. I made a withdrawal on 24.04.2026 and it has not been paid yet as of today, 10.05.2026. I submitted my necessary documents and verified my identity and they were approved, but for some reason the payout is not being made. I have written to customer support several times and three times I have been promised to get money within 24-48 hours, but the money has not reached my account yet. Be careful with this casino and do not recommend depositing your money there and it seems that this casino is a scam! Be very carefully.

Disputed Casino Slotgard Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Jyrka1992,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slotgard Casino

• Representative

4 months ago

Hi JYRKA1992,

We trust you are well.

Firstly, we would like to apologize for any inconvenience and the unexpected delay with your payment, which was due to processing challenges related to your geographical location.

Following an audit of your winnings, we noted that these were generated from a free bonus. As per our Terms and Conditions, the maximum cash-out amount from free bonuses is capped at $100.

We are pleased to inform you that your payment was successfully processed yesterday, 11 May 2026. The funds should reflect in your account soon.

We wish you continued luck on the reels.

Best Regards,
SlotGard Casino Team

Slotgard Casino Complaint Stats

Resolved 3 / 6

Avg. Amount $589

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slotgard Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Slotgard Casino Complaints

See all complaints for this casino

Account blocked because of documents

Hello,

I opened an account in this casino 1 week ago I deposited 250€ and gambled a bit until 320€. As you can see not a lot of money. I started the verification process as usual and since then the weird things started. I attach an email in which you can see how they asked me for an explanation as to why my address was in Austria and my ID is Spanish. Obviously I'm a spanish national residing in Austria so there is nothing to explain there. Literally I've opened an account on many casinos before and never had to explain this to anybody. Since then I've been waiting for their verification without them asking me for any other document.

Today they blocked my account and when I asked I received the explanation I attach below. Apparently I had my account blocked because I submitted altered/fraudulent documents. I offered them to upload whatever they need, to videocall, etc but they said their decision was final. Excuse me? a verification is not just a decision, it's actually supposed to be a process where you make sure the other party is not faking his identity, which I'm obviously not.

Needless to say my documents are completely normal and whatever is needed to confirm this I can provide it.

Obviously this is a very shady casino, so as far as I'm concerned all I want is getting the money back. I don't need the account re-open because I don't even have the slightest intention to play there.

Rejected

€320

Slotgard not paying out my 100 EUR

Hello,

I have requested a payout of 100 EURO since 9/18/23 that was the result of a free spins signup bonus.

My account is verified and I met all other requirements. I'm skeptical about them sending me my funds since live support just keeps saying today is a payout and then nothing.

Please I would like AskGamblers to help me solve it here.

Resolved

€100

Taking to long for a withdrawal

I have been waiting for my payout that is $100.00 since 1/1/2023.

They already verified my documents and I was told it would be in this last batch of payouts and it was not.

I Would like to know what is going on. Could you please help?

I have reached out to chat several times and I am getting the run around.

Resolved

$100

LaRomere Casino - Win voided and account closed for no real reason

I opened an account a LaRomere and proceeded to use their welcome bonus. I lost on the first deposit but won quite a bit on my second deposit and managed to meet the playthrough. I decided to withdraw my $3000. I sent all of the paperwork for verification and when I went to log back in to submit my withdrawal it said my account was closed. When I contacted the casino I was told: Our finance team have found some negative activity that is linked to your online profile, and due to this you will not be allowed to hold an account with us. AND With regards to your recent email, kindly be advised that our system has picked up that there is negativity linked to your online profile and for this you are unable to hold an account with us.

There was zero explanation as to what that meant and they just kept repeating this when I requested to withdraw the $3000 that I had won. I haven't received my refunds yet, but I am very upset with them stealing my winnings like this. Unfortunately I did not see that they had been blacklisted at a few sites for this same type of behavior with other players until it was too late.

Unresolved

$3,000

Laromere Casino - Refusing to pay legitimate winnings!

On the 7th February i got email from laromere casino for 20 free spins on Magic Portals slot,so i did take their offer and play those 20 free spins won about 15 or 16 euros and managed to come to 300 euros ,so i managed to playthrow the bonus.

Before that i contact the chat support and they told me that from this free spins I can cashout 200 euros but have to deposit first,also they told me that the bet per spin,should not reach 5-6 euros i think ,so i wont abuse the bonus .

After that i submmited my documents send them,and did deposit 25 euros for account verification.

On the 11th February i got this mail from them:

I hope this email finds you well.

Katherina, your account has been flagged for bonus abuse and as per Terms and Conditions; your account has been closed. Your deposit of euro 25 euros will be refunded to you and you will not be allows to play at LaRomere in future.

LaRomere Terms and Conditions on the website is as follows:

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including: If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money.

So i got my 25 euros on my skrill account.

The most weird thing was that they send me another email today :

Dear name

This email serves to confirm that your withdrawal of euro 225.00 has been reversed back to your account.

If you did not request this reversal, please contact our customer support team as soon as possible.

Best wishes

Pierre

LaRomere Manager

So today i went to chat support just to ask them ,they closed my account for bonus abusement which is not the case, I did not do such a thing ,so this is what the chat told me ,something else that security department has detected fraudulent links on my account .

First bonus abuse then fraudulent links

I did play that bonus which they send me the email,i did deposit 25 euros ,i didnt make anything abusing of the bonus.

Why you are giving free spins if you not able to give the money after the wagering

Unresolved

€200

LaRomere Casino - CLOSED ACCOUNT AND TOOK WININGS!!

I opened a account at this casino and deposited £150 and did not accept a bonus so the funds i was playing with were all mine. I only played online roulette and built up a balance of £390 so i decided cash out. I cashed out and then received a email saying they wanted verification documents (i.d, utility bill, picture of depositing card and confirmation of deposit form) which i did and sent within one hour. They replied saying once they a have been approved they will process my withdrawal they said approval will take 5 days.. after a week a i received a email saying :

Hi Paul,

I hope this email finds you well.

Paul we have received feedback from our relevant department. It was found that your gameplay has been associated with negative patterns globally and owing to this risk you will not be allowed to play further at Laromere Casino. As per our terms and conditions at Laromere casino it advises that we do reserve the right to cancel an account, for further review please see the following link- https://www.laromere.com/en/Footer/Static.bet?page=TermsAndConditions , you will find the term and condition that we are referring to under point 12.

Your account has now been locked and your deposit has been refunded. We do apologize or the inconvenience, should you have any further queries, please feel free to contact our 24/7 helpdesk.

Warm Regards,
Avashini

LaRomere Customer Support

For 24 / 7 / 365 customer support, please use one of the following toll-free telephone lines:

UK: 0800 404 9204
Italy: 800 788 535
France: 0800 905 187
Australia: 1 800 124 389
Canada: 1 866 311 6270

There is also a live chat facility available on our web site where you can chat instantly to one of our customer support agents.

Visit site here

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I do not understand how playing roulette with my own money can be a negative pattern!!
I still have not received my deposit back either!!

Unresolved