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Blacklisted

Rich Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.

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Rich Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 141 reviews
5.4/10
141 reviews
Complaint Response 103 complaints
2 days avg. 103 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • 72 hours pending time for withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Rich Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.richcasino.com
Established
2008
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, German, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino

Rich Casino is an online casino with a dark, luxurious theme. Their games are powered by several software providers including Parlay, Rival, Pragmatic Play, Betsoft, and Visionary iGaming, and available to players in Instant Play and mobile versions, no dowload is required. The casino is licensed under the jurisdiction of Costa Rica. 

Restricted Countries and Territories

Unfortunatelly, Rich Casino does not accept players residing in several countries world-wide including the United States, Denmark, Italy, Australia and several other countries. For the full list of restricted countries, please refer to the casino details section bellow.

Mobile Gaming

All of Rich Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

Rich Casino ensures that their players are kept safe with their top-of-the-line encryption standards: 1024-bit RSA and 448-bit Blowfish, which are even more secure than the industry standard of SSL. Encryption makes it impossible for anyone to see your data as it is sent to and from the casino's servers. Firewalls are in place on the casino's server network as well, so your information is protected everywhere.

StallCation

Complaints

Read the complaints other players have left for Rich Casino. Learn more about complaints.

Show all complaints
Rich Casino - Refusal Winnings Dispute

I am disputing RichCasino’s decision to not approve withdrawal on the total amount of my recent winnings. I will provide screenshots from my RichCasino reconciliation page and the relevant Terms & Conditions from their User Agreement which outlines what is and isn’t a considered a bonus.

I’ll briefly explain the relationship between RichCasino and myself, and the events that led up to them refusing my winnings valued at $26,271 AUD.

I have had vip status with Rich Casino for quite a while and currently am the highest level they offer to players. I have an agreement with Ron the VIP Manager that for all deposits under 2000 I receive 20% cash back and anything over 50%. In the event I have incurred considerable loses he will manually apply real cash to my account. On the 26th of July 2022 I had made enough deposits for him to approve 300AUD “Real Cash”. This adjustment has the same classification as “Cash-back Bonuses” described in section 3.14. of their Bonus Rules.

I have never had any wagering requirements or max bet size on these Real Cash additions which could only ever be approved by Ron. They would always be added to my cash balance and I have never requested deposit bonuses due to the fact wagering requirements, bet and win limits would then apply to my winnings.

I have won several times with these Real Cash Additions in the past where I successfully withdrew LTC valued at roughly 2000AUD.

Also I had asked the question countless times if there was wager, bet or win limits on these additions and was always told there are no terms and conditions associated as it is “Real Cash” and not a bonus. And I’ll prove that in the screenshots that follow.

Please note that in the Reconciliation screenshots the 300 in which the disputed winnings came from does not appear in “Bonus Awarded” or “Bonus Detail” but in the “Manual Adjustment” section alongside cash back defined as a “Monetary Reward based on real loses”. Ron would not ever apply these Real Cash additions if I hadn’t made any deposits. And the amount he would add would be based off my deposit activity. Nowhere in their User Agreement or Terms and Conditions does it pertain to “Cash Bonus” that is based off my deposits which has no wager or bet size limit and a max withdrawal of 500. He has picked sections from multiple sub-parts and applied them all in his favour to avoid paying me.

staus Resolved
$500

Complaint Statistics

Resolved 92
Avg. Amount $ 3,154
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
5.4/10 141 reviews

Top reviews from our players

I have no idea if I am winning more than I am losing at RC but it is a bit of a rollercoaster ride! I have lost and won here regularly n the past 2 months. I win all the time but I am losing all the time as well. Good fun casino with no hassles for me yet. Tourneys are fun as well but a bit mad!

Hello, We are so happy to hear that you are having fun! If you like the tourneys, don't forget to check out the Races, you can find them on the left side of the screen. All you need to do is join the race and start playing the dedicated game as soon as the race starts. If there is anything that you need, don't forget to contact us on chat, we are happy to help with anything at all. Best of luck and may the best racer win! The Rich Casino Team

user avatar

More games then any other casino and just about every software provider. I use Ecopayz and BTC wallet to take out my winnings which are not bad as I am %15 up for the last 6 months. Ecopayz in 2-4 days is good and BTC is very quick. Got to be a fair casino over months

Hello, We are happy to hear that you are enjoying the site and the games and we would like to invite you to try out the newest additions to our games portfolio as well. They will definitely give you a thrill! Have fun and best of luck from Rich Casino!

user avatar

I would have to say that the mobile site is actually much better than the main site at Rich Casino. All the same games that I play all the time are still there as well as a simpler cash in/out system. Read the Ts and Cs carefully before taking the bonus and leave it if you are unsure and remember no one ever got rich on a welcome bonus!!

Hello, Thank you for taking the time to tell us about your experience with Rich Casino. We are happy to hear that you like the mobile version and we will definitely continue improving it and make sure that the best features are available for you. Don't forget that we are at your full disposal 24/7 on chat, whatever questions you might have regarding the site or your account. Looking forward to seeing you online, The Rich Casino Team

user avatar

Im from Australia, I just deposited $200 and lost then I deposited another $200 with a $500 bonus so had $700 total, had to wager 25k to turn it into real money, I got lucky and just kept winning on a slot so I did wager it.

Withdrew it back to my commonwealth account, was pending for 3.5 days then got sent off, received in bank 3 days later, great casino. I did however upload documents before hand so I saved 2 to 3 days because of that.

Can full screen the slots so very enjoyable :) Had no problems like other casinos I played on. First nice casino I have found since the palace group casinos (microgaming). Treat them nice and they will treat you nice , 5 star ⭐⭐⭐⭐⭐

Wouldnt mind to play some microgaming slots but thats not rich casinoes fault, finding it hard to find simular slots to microgaming but oh well :)

Hello, Thank you for your kind review and congratulations on your winnings! We are confident that many more will come your way soon! :) In regards to the games, we are constantly browsing the market in order to bring on the site the best games there are out there, so we would like to invite you to try our newest additions, as we do have something very similar to what you would like to try. For any help that you need, we are online 24/7 so come speak to us on chat at any point. Looking forward to seeing you online, The Rich Casino Team

user avatar

Great Bonus and I have never had such a quick payout in my country. (South Africa) Great games where you can play all day with only $50 if you want. on the smaller slots. Also low minimum withdrawal compared to what I am used to. One of the best bingo sites in SA!

Hello, Congratulations on your winnings!!! We would like to thank you very much for your feedback and let you know that we will always do everything we can to make sure that you are enjoying your time on the site and that the games are to your liking. In regards to cashouts, contact us on Live Chat and we will make sure to get you the options that suit your needs best, we are online 24/7. Kind regards, The Rich Casino Team

user avatar

Great experience playing here for the last few months. Best tournaments and I get Emails every other day with a new promotion or freespin offers etc. VIP status here is very helpful and I got it just by pestering the CS LOL! 😂 😂

Hello, Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime and it is a pleasure for us to speak with you on chat, so never hesitate to let us know, whatever you need, even if it's just to say hi. :) Looking forward to seeing you online, The Rich Casino Team

user avatar

I would like to explain my experience at richcasino. Deposit 10,000 euros with a cashback offer, whether you lose everything or all the losses of the month. In the end I have withdrawn 16,000 euros within the established retirement limits of 4k a week.

The attention in the chat has always been very fast, pleasant and they have always offered me an answer to my doubts.

As far as I'm concerned, they have complied with their retirement limit policy and with an unbeatable chat service, so I give them a 10 and I recommend everyone, but I recommend that people have patience with time. to process payments, with the weekly limits and with time to reach your bank the money, because in the end with patience you will get the money.

Thanks richcasino for fulfilling your word in regard to retirement times and for your magnificent Attention

Hello, Thank you for your kind words. We appreciate very much you taking the time to share your experience with Rich Casino. We strive to be the best gaming site and we are glad we could help you have a pleasant time with us. Whatever you need, we are online 24/7 and we will do our best to help you anytime. Thank you again for sharing such a positive experience. It means the world to us. Looking forward to seeing you online, The Rich Casino Team

user avatar

I must say that I hit a progressive once at Rich for more than 15 grand. This was years ago now but since then I am up and down. This is one of the best places to spend a night at because of the mad promos and tourneys and the selection of games. No glitches on the slots and ok withdrawal time for my country anyway. I envy some of you guys in Norway who can cashout in 30 minutes but now that sports betting is looking like legalizing everywhere maybe the times will come down...

Hello, We’re glad you enjoyed and are still enjoying your time on our site and want to let you know that you too can get your winnings withing 30 minutes from being approved, by using Bitcoin as a withdrawal method. Our support team is online 24/7 to help you with more info on your withdrawal options and can also help you set it up. Looking forward to seeing you online, The Rich Casino Team

user avatar

As many new kids on the block that there are these days I find myself going back to the old school casinos more and more. I try a lot of new casinos and I like to review them as constructively as possible. RC Is impressive due to the sheer scale of it. It is a big site with 1000s of fresh games. Quick response for a big casino as well when smaller sites only seem to run a skeleton crew for customer service or live chat. They seem to be an in-house team as well. A well run casino.

Why do so many casinos split their wagering requirements for bonuses and freespins differently for different games? Why don't table games count towards your total? No one has ever explained this to me...

Hello, Thank you very much for your feedback and know that it is our goal to make sure that you are enjoying your time on the site and that the games are to your liking. In regards to playthrough, please note the table games do count towards the total wagering, only in a lower contribution percentage. If you prefer playing table games, we recommend that you give playing wager free a try, with cash back. This way you will meet the wagering in no time. Contact us on Live Chat and we will make sure to get you the deals that suit your needs best, we are online 24/7. Kind regards, The Rich Casino Team

user avatar

Good promos and tourneys with some prizes up to $250K with $15K coveralls and 50 free spins. EZ play and an excellent selection of slots and table games including european roulette with better odds. Classy looking site with decent withdrawal times for US players. EU players who are used to 24 hour payouts may be dissapointed bt 3 days is what us colonials are used to. It sucks but I cannot exactly afford to go to Atlantic city every weekend!

Hello, We’re glad you enjoyed your time on our site. Just wanted to let you know we improved a lot over the last years and not only have we have brought in a lot of new and entertaining games, but we also have Bitcoin withdrawals that get the winnings to your account within maximum 30 minutes from being approved. Our support team is online 24/7 to help you with more info on your withdrawal options and can also help you set it up. Looking forward to seeing you online, The Rich Casino Team

user avatar

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