Rich Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.
Rich Casino
- 0-24 withdrawal time frame
- Mobile-friendly
- Top-tier software providers
- Live chat open 24/7
- 72 hours pending time for withdrawals
Rich Casino is an online casino with a dark, luxurious theme. Their games are powered by several software providers including Parlay, Rival, Pragmatic Play, Betsoft, and Visionary iGaming, and available to players in Instant Play and mobile versions, no dowload is required. The casino is licensed under the jurisdiction of Costa Rica.
Restricted Countries and Territories
Unfortunatelly, Rich Casino does not accept players residing in several countries world-wide including the United States, Denmark, Italy, Australia and several other countries. For the full list of restricted countries, please refer to the casino details section bellow.
Virtual Games
Rich Casino's games, as mentioned above, are delivered by several well-known software providers. Their biggest focus is on slots, and players certainly have plenty to choose from at Rich Casino. All of the video slots offer exciting game elements and a fun or action-packed theme. No matter what a player's preference is, there's almost certainly a slot game that fits their tastes here. The most popular games are certainly Good Girl Bad Girl slot, Greedy Goblins slot, Mr. Vegas slot, Fruit Zen slot, Great Reef slot, Sugar Rush slot, and many more.
Table game players, however, do not have quite as much variety. Blackjack players can play in both single-hand and multi-hand modes. Roulette players have access to several variants such as Swipe Roulette, Crystale Roulette, Roulette Black Diamond, Electronic Roulette, and Roulette Titanium. Apart from games of blackjack and roulette, other table games are casino war and craps.
Video poker players are relatively limited, as well. Players can choose from four different variants: Jacks or Better, Joker Poker, Deuces Wild, and Deuces and Joker. Although the graphical quality of the games is high, there are no variants based on Bonus Poker or its derivatives. Also, all of the games are only available in single-hand mode.
Live Casino
In addition to virtual table games, players can enjoy playing against live dealers. However, at the time of the writing there were three games at players disposal: Live Roulette, Live American Blackjack, and Live Baccarat.
Mobile Gaming
All of Rich Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.
Support
Rich Casino does a good job at ensuring their players can get their questions answered quickly. They accomplish this by offering 24/7 live chat, where players are typically connected to a chat representative within a matter of minutes, if not seconds. Players who do not mind waiting can contact them via email, as well. Finally, there is also a good FAQ section where players can try and find answers to their questions.
Security and Fairness
Rich Casino ensures that their players are kept safe with their top-of-the-line encryption standards: 1024-bit RSA and 448-bit Blowfish, which are even more secure than the industry standard of SSL. Encryption makes it impossible for anyone to see your data as it is sent to and from the casino's servers. Firewalls are in place on the casino's server network as well, so your information is protected everywhere.
Recommended by experts
Player Reviews
Cashback offers are good, and I am having a go at the Ice Age promotion running this month. This pays you in cash, freespins and amazon vouchers up to 70K so worth a look and simple to understand. The live casino is good enough with the best versions of all the table games provided, with out just supporting loads of unnecessary platforms. East to navigate, easy to use.
Good looking online gaming with lots of providers. Initial veri was quick but they asked me for more info when I cashed in my chips. Decent win rates on the slots and the table game software is all up to date.
- Regular emails with free spin offers where you can win money
- Cashback on a weekly basis
- Games usually are pretty responsive and run smoothly
- Their live chat is usually available right away (although their customer service stinks)
- Sometimes you get charged a few dollars more for the deposit even though it comes in your own currency
- I requested 3 separate times to close my account (AskGamblers approved this complaint) and they did not do it until filing a complaint on this website. Yes I sent it to a different email and not their security email. They claimed they didn't forward it because I had talked about closing my account at the same time as I asking about other details within the same email. I proved through email screenshots that from January 13th I stopped asking for my money back or for any other demands, and was just asking to close my account. They are sending me text messages with offers even post-self exclusion and replied on the complaint that I can unsubscribe myself. AskGamblers replied back to them stating they should be ensuring it is done on my end if I am truly self-excluded.
- There are several deposit methods but when it comes to withdrawals you have limited options. For example, you can deposit to a credit card, but can't withdraw the same way. For the limited withdrawal options they have, they will often have a minimum threshold.
- Every withdrawal I've ever had has always taken 5-7 business days. Playing on Bitstarz you can deposit by e-transfer and withdrawal the same-way and I have had 2 withdrawals from them and got paid on the 2nd business day.
- Verification - When they want you to verify they want front/back of everything but don't let you upload 4 different images all at once. They make you wait for verification and then do the separate upload. It's obvious it's to slow the process down in hopes that if you won something you will retract it.
- Their customer service is absolutely garbage. I had used bonus funds before on a deposit and know where to see what % I had wagered. I decided to take a bonus @ 250% with free spins. I asked where to find out how to check and told the person the name of the page I was on Bonus Activity screen myself. I told them what I was seeing on the screen and that I could see no % anywhere still. The person said it was odd but that if it said 'cancel bonus' I was still in the bonus. The 'cancel this bonus' never went away for about 6 hours of play and I ended up wagering 85x and lost about $2500. I told that person I was "running blind" and that it wasn't fair to not know where I was at, and I told another chat agent the same thing. I spoke to at least 3 different agents and not one told me the issue was that I hadn't completed the free spins. That's where the "cancel this bonus" was still coming from because that bonus wasn't played. RC stated in one of their emails that you can always ask their Live Chat agents at any time. Well it was clear as day that I was asking for this information when you tell someone "I can't see the % sign I'm running blind". All they had to do was advise me I met the 1st part of the bonus but just had to do the free spins.
Sometime later I went back on chat to see if even their staff know how it normally displays 2 different offers in the bonus section and how it works, their chat agent replied: "I believe it is normal to wager on both of them". Their own staff doesn't even know yet they expect us to know? I asked Steven numerous times whether it is normal for the % sign to show or not when you accept a bonus that has multiple offers as it was key to my argument. I asked multiple times for a straight answer and all he kept saying was that he guessed the technical issue was resolved if it was showing on prior deposits, even though I explained multiple times this was the first time having 2 offers with 1 deposit. I didn't send screenshots to them because I've had experience before with waiting days for replies that often don't even respond to what you are asking about so I thought, "I'll just keep playing till the 'cancel this button' no longer shows".
Hello,
We hope this message finds you well!
Kindly note that the recent emails were all address to the account manager email address. During the exchange, all of your concerns were addressed, and your account manager offered several explanations regarding your concerns as well as the mechanism of the site, including deposit and free bonuses and maximum cashouts.
In order for the account closure request to take effect, it would need to be addressed directly to the Security Department, at security [@] rich casino . com [typed together]. However, considering the amount of distress this situation has caused you, we have closed your account directly, without requesting another email to be sent to our Security Department.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
I am seeing some good returns from Rich casino. They are not quick to pay, but they pay well. In game bonuses and veri bonuses are average. The games play well and the promos are free. Play the races on slots and play the tables. Live dealer tables are paying @ GMT + 6.
Hello,
We would like to thank you for your feedback!
We hare happy to hear you are enjoying your time with us. Make sure to check out all of our promotions, including our Races, as they are a fantastic way to boost your balance!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
I had trouble with 2 payments last year at rich casino one was for $24K and one for $13K. These were both sorted within a week after some back and forth by email. They ignored the weekly and daily maximum payouts and paid me in full on the day twice. Since then I continue to enjoy playing at Rich. Very few issues that require any kind of contact. My VIP status is very helpful and I would recommend anyone to ask for it.
Hello,
Thank you for your feedback!
We pride ourselves in maintaining the highest standards when it comes to our services and promotions! Make sure to check out our Races as well as all of our other tournaments, as they are a great way to give your balance a boost!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Still playing at Rich, mostly because they send me freespins and playable money on my account if I leave them alone for longer than 2 weeks!. Nice polite staff and the VIP service is well worth asking for if you are not already on it.
Hello,
We would like to thank you for your feedback!
We hare happy to hear you are enjoying your time with us. Make sure to check out all of our promotions, including our Races, as they are a fantastic way to boost your balance!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Rich has paid me $4650 in december. Payment was by transfer as I cannot get an ewallet to work. Transfer took 4 days including the weekend. For a 5 reel slots player who dabbles in poker its a pretty good option with some high paying games. No real issues apart from registration took about 3 days.
Hello,
We would like to thank you for your feedback!
We hare happy to hear you are enjoying your time with us. Make sure to check out all of our promotions, including our Races, as they are a fantastic way to boost your balance!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
I find this to be a consistent casino. I play small wagers and lots of them and Rich casino is a good place to play multiple small games at once. Also they are cheap to play on pretty high returning slots.
In game and weekly bonuses are also generous.
Hello,
Thank you for your feedback!
We pride ourselves in maintaining the highest standards when it comes to our services and promotions! Make sure to check out our Races as well as all of our other tournaments, as they are a great way to give your balance a boost!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
A favourite bitcoin casino of mine and many other high rollers at rich. Competitive slots is still the way to go at so many casinos this year for quick wins. Always use the ewallets available and do not wait on bank transfers unless you have to. Registration can take a couple of days but the welcome bonus was OK.
Hello,
Thank you for your feedback!
We pride ourselves in maintaining the highest standards when it comes to our services and promotions! Make sure to check out our Races as well as all of our other tournaments, as they are a great way to give your balance a boost!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Good for promotions and fast payouts, good for big features and lots of competitions. They also give away more freespins than many similar sized casinos.
Live chat is much better for me at night when they appear to have more people answering or less people asking questions. You won't need them much though.
Hello,
Thank you for your feedback!
We pride ourselves in maintaining the highest standards when it comes to our services and promotions! Make sure to check out our Races as well as all of our other tournaments, as they are a great way to give your balance a boost!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Bitcoin and ether withdrawals are easily the best way to cash out at rich and you will see your money in minuits on occaision. Some big payouts are made and you feel like there are quite a few big money players at rich casino. The site is good and the reputation for the best and most intresting promotions is deserved.
Hello,
Thank you for your feedback!
We pride ourselves in maintaining the highest standards when it comes to our services and promotions! Make sure to check out our Races as well as all of our other tournaments, as they are a great way to give your balance a boost!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
I have found that the table games at rich casino are generous with their payouts and you can make lots of small wins on roulette and poker if you are careful with your cash. No bad beats on the video poker either like some sites where you see mad hands on the flop all the time. Good raffles, competitons and others.
I don't know if you have to lose lots of money or just play a lot to achieve VIP status but it looks like a vip status is a very good thing to have at this casino. How much do I have to win to be offered a vip upgrade?
Hello,
Thank you for your feedback!
We pride ourselves in maintaining the highest standards when it comes to our services and promotions! Make sure to check out our Races as well as all of our other tournaments, as they are a great way to give your balance a boost!
In regard to the VIP levels, you can increase your level by having more activity on your account. You can find out more information about the levels by visiting our VIP Levels page.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
I am giving them 2 Star rating, one extra star as they finally made payments after a long chase. I suffered a great loss due to long delay as I end up losing $34000. I had $40000 account balance at one time, when I was waiting them to start approving my payments.
Yes, my Friends they closed my account and did not mention any specific reason in their email when asked them. They mentioned that they reserve the right to cancel any user account any time with or without any reason. I guess they found me too good in placing winning bets in roulette. I deposited $1500 and was able to touch $40000 in 2-3 weeks time. I loved playing on Rich Casino because as I had a good fortune on this website. The sad part is they would not allow me to be a member anymore. If you start winning, it is very likely that they would suspend you soon as per clause in their T and Cs “They reserve right to cancel account anytime for no reason”. Until then enjoy!
Hello,
Thank you for reaching out to us!
Kindly note that your first withdrawal request was declined on the 6th of May because we were missing some documents that were required for the withdrawal. As per our Banking Page, if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
Your account was then entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
The process has since been concluded and your subsequent withdrawal requests were all approved.
Should you require any additional information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Much better now that the payment process is smoother and this was the only issue I ever really had with Rich casino. The games and in game bonuses are still big and I got lots of small wins here.
Customer service are not quick, but I need them much less now than I used to when I had to chase some payments. Rest of the site is fine now.
No way to get here.
Hello,
We would like to thank you for your feedback!
We hare happy to hear you are enjoying your time with us. Make sure to check out all of our promotions, including our Races, as they are a fantastic way to boost your balance!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Rich casino don't live up to its name! They pay out small amount of money...$100! Anything over that! You gonna wish you never bother to play at their casino! So many excuses, delays, and the worst is when you find your withdrawal request at their other sister casino! How many times do you have to make a withdrawal request? And this is after you meet all of their verification process! What a big waste of time and the experience is enough of having thoughts of blowing up the casino and the rest of their sister casino!
I'm sorry, back to the first question! Nothing to like that's why! Tangiers, Spartan Slots - all of the sisters casino is a joke!
Actually there's one I like, just one! Thebes casino! Most generous and considerate on towards the players query!
Hello,
Thank you for reaching out to us!
In regards to your withdrawal, kindly note that your winnings originated in a free bonus. As per your VIP level and our Bonus Rules item 2.1.9. Free bonus withdrawal limits, maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum 100.
Your first withdrawal request was declined because in order to withdraw winnings originating in a free bonus, you would need to have a deposit made within 5 days before placing the payout request, as stated on our Banking Page. Since this condition was not fulfilled at the time of your first request, your funds were returned to your balance.
Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
There should be an option to give zero stars for a review.
That is what Rich Casino deserves!
People! Do not bother yourself to go and play on their website as all they do is- betray you!
I started playing in the month of March. Gave them all documents for verification. As per their website my verification status was completed successfully.
They have denied all my withdrawal requests since March except the every first one that I did withdraw more $100 for testing purposes and that was approved as was a very tiny amount.
Let me tell you all.
All these bets were using my cash balance only. I never play with bonus due to wagering requirements.
I have $28000 sitting in my account that I won purely on cash bets with Live Casino dealers.
Given literally every document to them, that they may scam my identity one day.
This time I was expecting that my $4000 withdrawal request should go through without any doubt as I have given everything they asked for and they have no reason not to fulfill my request.
Guess what! I was wrong. They cancelled my withdrawal request again as my account has been randomly chosen for a Verification Process. No doubt they are sending this to everyone. This is what they wrote in their email:
"We have news!
This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions. This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.
However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed."
In a nutshell they are trying to tell me that they do not pay to anyone. They would keep you in verification process forever.
They tortured mentally people.
So far, they have kept my hard-earned money and time that I could have spent with my family.
Hello,
Thank you for reaching out to us!
Kindly note that your account has been entered into the Verification Process. As per our Banking Page, the process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
As soon as the Verification Process is completed, your withdrawal request will be reviewed. We would like to assure you that we honor all withdrawal requests that comply with our Terms and Conditions, as you may know from your previous approved withdrawal request.
Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
Loads of games, 24/7 live and quick customer support and the promotions and bonuses.
Bonuses everyday, whether it’s free spins or cash, I love waking up to that!
Pay out process is a little frustrating at first but got my payout in 5 business days.
Got to bet high to fulfill bonus wager to cash. That can be annoying.
Hello,
Thank you for your feedback!
We strive to maintain the highest standard for our services, and that includes our promotions and bonuses!
Make sure to check out our promotions page, as we have a lot of tournaments running at the moment and they will surely boost your balance! In case you find our wagering requirement too high, you can always opt for a cashback deal for your deposits, since it doesn't have any sort of restrictions such as a wagering requirement or max cashout. Reach out to your Account Manager to get the best deals on offer!
Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Rich Casino
It took me over a month to receive my withdrawal of winnings for something that could’ve been processed after no more then two weeks. They try and delay paying you by canceling your withdrawal request every week and requesting documents. Once you provide them they ask for something else with the hopes you will replay your winnings and give it back to them. They canceled my request four times over info they already had then claimed my account was randomly selected for verification that had already been previously verified. When I finally received my withdrawal less then when I won they closed my account🤦🏽♀️......Rich Casino are sore losers I’ve played at a few different online casino’s and won some and lost some....but by far this one is the worst. What a great why to get and keep new clients. 👎🏽👎🏽👎🏽👎🏽
Hello,
We hope this message finds you well.
We are happy to know that you have received your withdrawal and we hope that you will enjoy it to the fullest. Please keep in mind that any withdrawal will run smoothly as long as withdrawal rules are met and all documents are on file. Should you need any further information regarding the payout process or status of your account, please provide us with your username via email to security [@] richcasino.com [typed together], and we will get back to you right away.
Kind regards,
Rich Casino
I can echo the OP here on the tourneys and the ones at Rich are very good and almost free to play. They don't start at 130 AM for me as I am in South Africa. Very easy to rack up some big wins.
I agree with OP about the time for registration. That said I use Ewallets to cash out and I really do see my cash in 3-5 days. I have found it's worth getting it right with your account handler at the earliest opportunity.
Hello,
Congrats on your winnings! We are glad that you are enjoying the promos and would like to invite you to try the Pure Gold Giveaway for a Gold Plated iPhone this month.
We wish you the best of luck with the games and we are waiting for you on chat with tips on how to give your balance a boost and amazing deals.
Kind regards,
Rich Casino
Many of the top slots are available..not all. Tournament play is also available.. but starting at 1:30am? Site is responsive and navigation is good..can find most details without needing support. Sign up bonus is at par with most good offers. I won.. that's good.. however that's when all the fun ended.
Delaying withdrawals.. ask for 3 documents ..5 days later ask for 4th.. printed..hand signed.. 5 days later "oh you've been picked for random verification..".. this takes 10 days apparently.. then I am sure to hear next..ok will take 5 days to do transfer.. so beware. When they say 3-5 days.. they mean 5 weeks. They do not play nice when time to pay up. Shame really.. they could been a classy outfit..instead they use cheap delay tactics and push away a would been loyal customer.
Hello,
We hope this message finds you well.
Please note that your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year.
Security and Management will thoroughly review the account and all account activity during this additional verification, not only the documents that you have previously sent, verification that plays a vital role in our constant efforts of ensuring that the withdrawal process is smooth and safe for all our members.
Please rest assured that your currently pending withdrawal request will be reviewed as soon as the Verification Process ends, in the meantime, please do not hesitate to let us know should you have any further questions regarding your account.
Regards,
Rich Casino
Nothing new in terms of welcome bonus or free spins but there are more new slots at rich all the time. Cannot comment on bonus like previous OP but Main areana is correct about the free offers which are good value for money.
Hello,
Thank you for your feedback! We strive to provide the highest quality of services, and that includes keeping all of our games and features up to date.
Come online for more information on how to join the tourney and the latest deals, and your Account manager will set your account up with the best.
Kind regards,
Rich Casino
Do keep up with the free offers at this place. They send you lots of stuff but some of it is absolute gold. The promotions are so easy to get a cash win on. %th street races is ok as well if you are keen on slots but promotions are crazy good value here.
Hello,
We are glad that you are enjoying the promos and bonuses and would like to invite you to try the Grand VIP Tourney for a $10.000 in cash this time.
We wish you the best of luck with the games and we are waiting for you on chat with tips on how to give your balance a boost and amazing deals.
Kind regards,
Rich Casino
I liked everything about the casino, I loved the support and the games, I won good with a nice welcome bonus, the interface its also great, great quality casino.
Except I didn't liked when I finished the wagering requirement it didn't warn me and when I notice it changed my previous bonus money for real money (13€) when I should get 100€ when I finish the wagering, but it didn't told me that I already finished it and I kept play, then it suddenly appeared 13€.
You should change it to warn people that wagering is complete and you're about to change to real cash.
Hello,
Thank you for your feedback.
We are glad to hear that you enjoyed the games and we hope that they will continue bringing you lots of winnings. Please know that we have forwarded your feedback to the proper team and it will be taken into consideration for future changes. In the meantime, please keep in mind that you can check with the Live Chat team of Account managers whenever you have any questions regarding your account. We are online 24/7 and always happy to help.
And to get you started with the games, we have added a set of free spins to your account that you can enjoy any time you want.
Best of luck and see you online soon.
Regards,
Rich Casino
Table games tournament payed out for me this month with one of my biggest wins @$2k. Paid out in 4 days to my HSBC account in Berlin. Nice staff and some easy wins for me so far in November.
Hello,
Congrats on your winnings! We are glad that you are enjoying the promos and would like to invite you to try the Grand VIP Tourney for a $10.000 in cash this time.
We wish you the best of luck with the games and we are waiting for you on chat with tips on how to give your balance a boost and amazing deals.
Kind regards,
Rich Casino
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Rich Casino Bonuses
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I have been a member of rich casino for some time now. I enjoyed the bonus structures and also the range of games I enjoyed. Everytime I had some spare $$ I would play on the site.
I never had much luck over the years I played so I never made a withdrawal. Until finally I had a win. $64,000 I was so excited. Before I requested my withdrawal I carefully read the terms and conditions and took time to get my documents in order so that my withdrawal should be seamless without any problems. Whilst I was preparing my checklist and ticking it off I went to login to find I was no longer able to due to the casino no longer being able to operate in my jurisdiction. I emailed the support to which I had no response and I have submitted ask gambler's complaint process a few times to which I have not seen any reply. I may be looking in the wrong place but to date have not seen any feedback. I was not notified of the casino ceasing its operating in my region and had no chance to submit a withdrawal. For months I have tried to login and been unsuccessful. I was so upset after years of playing and not making a withdrawal to then finally have my lucky day only to have my account closed and no way of receiving the winnings. I have screenshots of my withdrawable cash balance of over $60,000. To this day I am still pursuing my 1st withdrawal after lengthy time depositing into the casino. Please rich casino help a long time customer with their 1st big win withdrawal. Please