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Rich Casino - Multiple delays in payment

RESOLVED
Complaint Info
Disputed casino Rich Casino
Reason Delayed payment
Amount $ 900
Posted on November 30, 2021

Multiple delays in payments. First asking for verification then asking to fill out a voucher.

Payed me 1 payment then on 2nd withdrawal on the day of paying "randomly selected for an account verification". They keep mucking me around and its been at least 4 weeks if not longer since I requested my 1st withdrawal.

1st one 600 Aud (paid took 2-3weeks).

2nd one 900Aud hasn't been paid and they keep making excuses to not pay.

Posted on December 3, 2021

Hello,

We hope this message finds you well!

Kindly note that at the time of review of your latest withdrawal request, your account was entered into the Verification Process. As per our Banking Page, the process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are happy to inform you that the Verification Process has since been concluded and your withdrawal request has been approved. Please allow up to 24 hours for the fund to be reflected in your account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Rich Casino

AskGamblers
Posted on December 7, 2021

Dear @420magic,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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