Blacklisted
Rich Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.
- 0-24 withdrawal time frame
- Mobile-friendly
- Top-tier software providers
- Live chat open 24/7
- 72 hours pending time for withdrawals
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Rich Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Rich Casino is an online casino with a dark, luxurious theme. Their games are powered by several software providers including Parlay, Rival, Pragmatic Play, Betsoft, and Visionary iGaming, and available to players in Instant Play and mobile versions, no dowload is required. The casino is licensed under the jurisdiction of Costa Rica.
Restricted Countries and Territories
Unfortunatelly, Rich Casino does not accept players residing in several countries world-wide including the United States, Denmark, Italy, Australia and several other countries. For the full list of restricted countries, please refer to the casino details section bellow.
Mobile Gaming
All of Rich Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.
Security and Fairness
Rich Casino ensures that their players are kept safe with their top-of-the-line encryption standards: 1024-bit RSA and 448-bit Blowfish, which are even more secure than the industry standard of SSL. Encryption makes it impossible for anyone to see your data as it is sent to and from the casino's servers. Firewalls are in place on the casino's server network as well, so your information is protected everywhere.
- E-Wallets 0-24 hours
- Bank Transfers 0-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Rich Casino's games, as mentioned above, are delivered by several well-known software providers. Their biggest focus is on slots, and players certainly have plenty to choose from at Rich Casino. All of the video slots offer exciting game elements and a fun or action-packed theme. No matter what a player's preference is, there's almost certainly a slot game that fits their tastes here. The most popular games are certainly Good Girl Bad Girl slot, Greedy Goblins slot, Mr. Vegas slot, Fruit Zen slot, Great Reef slot, Sugar Rush slot, and many more.
Table game players, however, do not have quite as much variety. Blackjack players can play in both single-hand and multi-hand modes. Roulette players have access to several variants such as Swipe Roulette, Crystale Roulette, Roulette Black Diamond, Electronic Roulette, and Roulette Titanium. Apart from games of blackjack and roulette, other table games are casino war and craps.
Video poker players are relatively limited, as well. Players can choose from four different variants: Jacks or Better, Joker Poker, Deuces Wild, and Deuces and Joker. Although the graphical quality of the games is high, there are no variants based on Bonus Poker or its derivatives. Also, all of the games are only available in single-hand mode.
Live Casino
In addition to virtual table games, players can enjoy playing against live dealers. However, at the time of the writing there were three games at players disposal: Live Roulette, Live American Blackjack, and Live Baccarat.
Support
Rich Casino does a good job at ensuring their players can get their questions answered quickly. They accomplish this by offering 24/7 live chat, where players are typically connected to a chat representative within a matter of minutes, if not seconds. Players who do not mind waiting can contact them via email, as well. Finally, there is also a good FAQ section where players can try and find answers to their questions.
Complaints
Read the complaints other players have left for Rich Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello, Thank you for taking the time to share your experience with Rich Casino, We are happy to know that you are enjoying the tournaments and this is why we are always adding new and exciting ones to the list. Don;t forget to check out the November Missions. All you need to do is enroll, then wager on the selected games or play the Races in order to fulfill your mission and get amazing cash rewards! Regarding withdrawal timeframe, please note that the best way to make sure a payout is the fastest it can be is to have the account fully verified and meet the wagering requirements, as well as choosing the withdrawal method that suits you best. And if you use Bitcoin, you will also have the funds in your account within 30 minutes from being approved. We are looking forward to seeing you online and we wish you best of luck with the games. Kind regards, The Rich Casino Team
Free spins but the terms and conditions aren't stated
I got 25 not sign up spins and ended up winning over 100 then I was told I couldn't withdraw it even if I did deposit money but I could not find anywhere on the were it stated these conditions
Hello, Thank you for getting in touch with us. Please note that we have looked into it and found that you have indeed won from the 4th free chip received on your account. Unfortunately those winnings were not cashable due to the fact that, according to the website's rules, only the first bonus receive on the account (sign-up) before making a first deposit is cashable. Please refer to the Bonus Rules page: Only the first free spins/free bonus applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided. We would however like to congratulate you on your winnings and to remind you about our Welcome Package, that can bring you even bigger winnings, as all bonuses become cahable after the first deposit, as per your VIP Level. We are looking forward to seeing you online and we hope that you will give the games another try. Kind regards, The Rich Casino Team
Games are pretty cool, they add new ones fairly often, even though they have many clone sites, like blackdiamondcasino, so that's pretty fishy.
I just played on rich casino with 25 free spins and lucked my way into about 500 EUR. I liked the games (and my luck lol) and wanted to deposit a little bit to play around with. When I asked support what the withdrawal requirements were, they told me that my balance is not withdrawable. They then told me that my balance would be voided when I deposit real money and that I should have read the terms and conditions more carefully (in a quite hostile tone). I honestly can't say I'm surprised, as I've found 3-4 clone sites, exactly the same games, website design, everything (blackdiamondcasino would be one example). I'm not that upset that I won't get the money, but what I am upset by is that the odds with the free spins are definitely rigged. Whenever you get free spins on these sites you will always get a bonus feature. But when you deposit money, you'll find yourself a lot less lucky. Maybe that's in the terms and conditions too? Who knows.
Hello, Thank you for getting in touch with us. Please note that we have tried to locate your account to look into it, but we were unable to identify it. Please provide us with your exact username via email to support [@] richcasino.com as well as a shirt description of the situation, and we will make sure to find out what happened. Regarding your winnings, according to the rules of our website and without seeing your account, please note that any winnings issued from a free chip (other than the sign up bonus) before making the first deposit, are unfortunately not cashable. We are looking forward to hearing from you and we will do everything in our power to help you have an enjoyable time on the website. Kind regards, The Rich Casino Team.
Love lucky dragons I love how it gives good bonuses right off the bat only game I played so far on this site.
Being called a liar and being told different answers on my cashback I was asking about and they were very very rude I have put in a complaint not impressed wish they would have dealt with it a little more professional than lying and giving me different answers to my bonus I was trying to resolve on my own
Hello, Thank you for contacting us in regards to this matter. Please note that we looked into it and found that the 100% cashback has been added to your account and that you also managed to play it. Unfortunately we are unable to add it a second time, but we did manage to add 50 free spins to your account that you can already find available. We hope that you will decide to give the games another try and that we will see you online soon. In the meantime, we rest at your full disposal. Kind regards, The Rich Casino Team
Love the assortment of games. Seemless account verification! No jumping through hoops to get your money like most of the others. Withdrawals are approved in a couple of business days and before I knew it it was in my Bitcoin account. Filled out there simple form, sent in copies of cards and a bill. That was it done. Money was sent. Unlike the other casino whom I have been waiting on a withdrawal from since July and it is now September. Really like this casino a lot! Glad i could finally review it and tell others about it!
35x playthrough so i just dont use bonuses as a rule
Hello, We are happy to hear that you are enjoying the games and indeed, having the option to upload your documents directly on the account, whenever you want, makes the withdrawal process as fast as possible. When it comes to payment methods we are recommending Bitcoin as the fasted one, that allows you to receive your winnings withing 30 minutes from having your withdrawal approved. We are looking forward to seeing you online (we are online 24/7) and we hope that many more winnings will come your way! Kind regards, The Rich Casino Team
Variety games, fast answer via mail, the games is easy.
Not review good the documents, insufficient methods of deposits and pesimes systems withdrawals for example if you won 100 eur for free chip you only can win 52! 25 you will deposit minimum previous,23 or 20 for commission for 1 method for withdrawal, you lost half for commissions and deposits!
Hello, Thank you for letting us know about your experience on the website. Please note that we looked into it and found that the documents that you have provided our security department with have been reviewed in due time, according to the guidelines of the website. We were unfortunately unable to approve one of your documents due to the fact that it did not comply to standard rules. One of our colleagues has also emailed you with information about alternative documents that you can provide us with in order to have your account fully verified. In regards to withdrawing from free chips, please note that the withdrawal limit depends on your VIP Level. For the Basic VIP level the limit is indeed 100, provided that there is at least one deposit made on the account in the last 5 days before making the payout request. In regards to commissions, please note that most of the online wallets charge no fees for a withdrawal, and if you use Bitcoin for a withdrawal you will also have the funds in your account within 30 minutes from being approved. We recommend that you come on chat and talk to your account manager about the options that suit your best. Have a great day and best of luck with the games! Kind regards, The Rich Casino Team
Excellent Customer care on livechat. Large selection of the latest games and no glitches or lagging, even on mobile.
3 days to cash out is too long. Needs more live dealer games
Hello, Thank you for taking the time to share your experience with Rich Casino, we are happy to know that you like the games and that you like our Support team, and we would like to let you know that new and exciting games are continuously added to the site, so give them a try. In regards to the time it takes to cash out, please note that the fastest withdrawal method right now is Bitcoin, that gets the fund to your account within 30 minutes from your withdrawal request being approved. We are looking forward to seeing you online and our team is online 24/7 to help you choose the withdrawal method that suits you best. Kind regards, The Rich Casino Team
Layout of website
Design, visually pleasing
Range of games, laid out well
Evasive TOS policies
Customer support was not adequate at all, rude infact
Will spam you with free games which they will tell you 'is actually only play money' upon trying to withdraw
Hello, Thank you for your feedback and for the interest shown in our site. We have tried to identify your account and see what exactly happened, but unfortunately to no avail. Please let us know what your username with Rich Casino is through a private message or via email and we will do everything in our power to help you have an enjoyable gaming experience. Please note that should you also have any questions about the rules and terms of the site, we are at your full disposal. In regards to the free chips that we are offering to our members, please note that they are not mandatory, but they are withdrawable as long as the site rules are followed. Should you not want to receive them, please use the Unsubscribe button that you can find at the bottom of any of our emails. You can always opt back in should you want to. We are looking forward to hearing from you and we wish you the best of luck with the games! Kind regards, The Rich Casino Team
A horrible place should be called poor casino instead If I could give them a negative star I would. One good thing is their chat reps answer their chats compared to some other sites that leave you hanging.
Everything I personally experienced about RC is negative, their gaming prizes payouts are misleading on some of their slots games when you think you're winning 20 credits(take a look at the 5x's slots game for example) on a games max payout(yes I checked for the rules and payouts) you wind up with a fraction of that, good luck getting even close to winning any of your own money played back, kept playing thinking my luck(no such thing as luck just a word) would change and nope, so I'm done. I played with them in the past and as always no winning let along big winning, so I stopped playing there, thought I would give them another chance same non-winning and crappy games. I did not use their bonuses so I wouldn't have to deal with their crappy play through requirements. Hey, RC when you read this you should give me a refund of all my money wasted on your site and you can gladly close my account.
Hello, Thank you for your feedback. We are happy to hear that you liked the fact that we are online 24/7 to help you with anything you might need and would like to invite you to try our newest games and tournaments for more chances to win. Since we were not able to locate your account, please contact us with your username so we can look into it and see how we can get you on the fast track to the winning streak. Looking forward to hearing from you soon, The Rich Casino Team
New tourneys every week and 100% match bonus for registering. Decent progressives as well for a site that is easy to play and easy to win. VIP status is important here as it counts towards some tourney prizes.
Hello, We are very glad to hear that you are enjoying our promotional packages and tournaments! Don't forget to check out the Races, you can find them on the left side of the screen. All you need to do is join the race and start playing the dedicated game as soon as the race starts. If there is anything that you need, you can find us on chat 24/7 and always happy to help. Kind regards, The Rich Casino Team
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I have had no reason to call CS at Rich as I have had no real problems with them after registartion. Lots of bonus chasers here complaining about $25. What I have found is that this casino pays out and pays regularly. Promotions and tournaments are paying out to 20th place and is a fair casino.
Sometimes I wait 3 days to get my winnings, sometimes 4. Always get paid tho.