- Games available on the go
- Call Back service offered via Text
- Pay through your mobile phone bill
- Live chat support available
- Small selection of games
- No Live Games
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Pocketwin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
- E-Wallets 0-5 days
- Bank Transfers 0-5 days
- Card Payments 0-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Pocketwin Casino is simply an online casino in your pocket, at it is purely a mobile casino powered by Intouch Games. The casino is a home to a variety of mobile slots, online bingo and classic casino games, all available to download and play on 99% of Android and iOS devices. Selected games can also be played on desktop, however all accounts must be linked to a mobile phone number. The Pocketwin Mobile Casino System Software and Website is licensed to Dellfern UK Ltd and operated, supplied and maintained by Intouch Games Ltd based in Stourbridge, UK and is regulated by the UK Gambling Commission.
Restricted Countries and Territories
Pocketwin Casino do not specify any specific country restrictions, however a player must not reside in a jurisdiction where participation in Pocketwin Mobile Casino games is prohibited by law.
Virtual Games
The casino offers a variety of exclusive mobile slots and online bingo games, available to play on 99% of mobile devices. Players can opt to play the games instantly through their mobile device, or send the games to their mobile. Before playing any games, the player must select the country in which they reside and input a mobile phone number, including the relevant international code. If a player opts to send the game to their mobile, they must open the text message and click on the link, then follow on-screen instructions in order to play.
All games can be played either in demo mode, or for real money. The available games include Alice in Wongaland, Cheese Chase and Wintastic Beasts.
Live Dealer
No live games are currently being offered, however players can enjoy classic casino games on their mobiles, including Roulette, Blackjack and Hi-Lo Poker.
Support
Customer support is available 24 hours a day, 7 days a week. Players can reach the customer service team by phone for an immediate response or through live chat. Alternatively, they may send an email or text the support for a free call back.
Security and Fairness
PocketWin Casino uses industry-standard encryption to ensure the safety of customers’ details.
All games are rigorously audited to ensure that they are proven fair, comply with latest gambling laws and meet the required industry standards.
Complaints
Read the complaints other players have left for Pocketwin Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi SAMYD24892, Thank you so much for your lovely review! It's great to hear that you enjoy our games and competitions. We'll take your feedback on board and use it to improve our service. Thanks again!
Well in my experience pocket win have been really good. Fast withdrawals, great games. So definitely would recommend.
Nothing to add, just a great mobile casino. Have nothing negative to say
Thank you for your review, Odey31! We're so happy to hear that you enjoy our games and that you'd recommend playing with PocketWin.
Absolutely nothing to say good about this naff site.
Impossible to collect winnings.Not that I'd won a lot but £70+ was a reasonable win. Every time I made a withdrawal they added a bonus to my account and reversed my winnings. Phone customer support and they blanked my account. Heap of sugar, to be polite.
Hi GaytonJohn, We're really sorry to hear about your experience. We would be happy to investigate this matter further for you, can you please get in touch on 01384 888100, text SUPPORT to 88600, email [email protected], or use our 24/7 live chat service and one of our team will try to resolve your grievance.
Well the advisory team seem quite helpful. I had asked for a Change in my name to match my ID I sent in for my winnings on my account due to a mistake. They emailed me the next day saying my id had been accepted.
So I decided to play again with the extra bonus they sent me. And then when my credit had reached 0.00£ they had automatically reversed my recent withdrawal which made me feel uneasy. I am expecting payment on Friday/Monday. If I do not receive my payment I will be absolutely furious. As there is no reason why I shouldn't.
Hey INCOGNITO02, Thank you for your review, we are pleased to hear that you had a positive experience with our customer service team and we will make sure to pass on the feedback! In relation to your withdrawal please get in contact with our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
Nothing...
Trying to get your winnings is impossible. They have absolutely no problem taking your money for a deposit, then when it comes to withdraw.... You have to send about 6 different pieces of information, the information has to be so unbelievably accurate that you just can't get it right. Just been told they will hold onto my winnings for a month because my phone bill isn't generated yet....
Going to be patient, get my winnings and then get the f*** out. Also all the above issues other people have mentioned are so true... Auto withdrawal etc. Stick to sites like William hill and save your self the stress of these hillbillies.
Dear DandyMan I am sorry to hear that you are unhappy with the withdrawal process. At some point during the lifetime of an account we do request additional information from all players to verify the details registered. This ensures funds are protected and the monies are paid to the correct person. We do have a duty of care to the networks to make sure our players are covering the pay by phone deposits they make onto our site. Let me assure you documents remain confidential and are never passed to any 3rd party companies; this is covered by our privacy policy. We do endeavour to process your pending withdrawals as quickly as possible and we thank you for taking the time to provide the requested identification.
Do not play here! Auto reverses withdrawals without even telling you so end up spinning your withdrawal away without even realizing! I assumed I'd won again but nope I was spending my reversed withdrawal! Days to process withdrawals and will do absolutely everything to not pay anything out. Use cheap and underhanded tactics! I also had a game freeze on a bonus spins round and the free spins just vanished when I went back on it. Do not trust these con artists!
Hi Snoopdog , I am sorry to hear you were not happy with the service received. An Auto Reverse ensure that you can still play your favourite PocketWin games whilst having pending withdrawals, however, should your total playable credit fall below the amount for your previously staked bet, a pending withdrawal is automatically reversed to cover future bets. This feature is available so if you are feeling lucky, you will have the funds available to play with at your convenience. At some point during the lifetime of an account we do request additional information from all players to verify the details registered. This ensures funds are protected and the monies are paid to the correct person. Let me assure you documents remain confidential and are never passed to any 3rd party companies; this is covered by our privacy policy. We do endeavour to process your pending withdrawals as quickly as possible and we thank you for taking the time to provide the requested identification. If you could contact our support team on 01384 880842 or text HELP to 85777 we will contact you to give you all the information you need.
Nothing.....
I echo the comments above. The sneaky reverse withdrawal method is infuriating! And the little bonus credits to play.... maddening. I fell for it a couple of times to my shame...reversing the withdrawal of £30 I had pending and starting the whole sorry slow process of getting my money all over again...
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
There is nothing about this company to like a bunch of cowboys
I had a win on this site pocket win on cheese chase game, all the wilds came in on the winning line then the game froze or crashed, I took a screen shot of the win but they didn't want to know made every excuse not to pay and I never got my winnings, so I deleted my account with them, also gave you a £2 bonus every now and again but would only let you cash up to £50 if you were lucky enough to win, don't bother with pocket win.
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
Absolutely disgraceful verification process. I won £70 from this by depositing through phone bill. Asking me to provide 6 forms of ID which was no problem. Sent the documents as attachments through email about 8 times as they kept saying they have not received it even thogh I use my email daily in which noone has issues receiving documents. Was then told that they need to see a phone bill which covers up to the date of last deposit. I sent a bill covering a month up to the week before saying the bills were paid. My bill gets generated on the 22nd of each month. I said fine and said my direct debit for that bill gets taken on the 2nd of each month which I was then told I need to send a copy of my bank statement showing I have paid the bill even though I've not missed a payment on my contract in over a year!
Terrible verification process, payout terms and service for a gambling company! I am a member with the big company's such as William Hill and sky vegas, yet their verification process is instant and withdrawal is within a few days. Comes across as Pocketwin seems to think we are all criminals for winning money. Beware!! Wouldn't surprise me if they asked to provide a DNA sample to prove who you are!
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
I downloaded the games and could not search for other casino websites as when I did it said webpage down or unavailable, I deleted the apps and then I had no problem going on other casino sites, beware, SCAM!!!!
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
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All the games are fab, they have competitions on there Facebook page for free bonuses and points
Only thing the bonus cash could be alittle extra a £1 now and then is good and I have won from these but alittle extra please