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Pocketwin Casino - Withdrawal takes forever

RESOLVED
Vickysidda27 United Kingdom
Posted on September 8, 2017.

I won 400 a couple weeks ago after been told 3 working days then sent Id off Monday and got told 1-2 working days and they sent the id off to the processing team I'd receive a message to confirm they have it to process through to the method I paid on I rang today and they said give it a couple more days I don't even know if the processing team have the payment details yet and it's been 3 days not 1-2 shouldn't take nearly 3 weeks then bet I'm waiting longer for them to put it in my bank then . I wanted to use the money for some thing really important and needed it be Friday and it's just dragging on and on and on now

Posted on September 8, 2017.

Hi VICKYSIDDA27

We're sorry to hear that you've found the withdrawals process frustrating, however we do have a responsibility to request ID from players to ensure that we are paying out winnings to the correct person, and that deposits have been made with payment methods that players are authorised to use.

As soon as the required ID has been received, our banking team can begin the payment process. Please rest assured that we are not withholding your winnings - with your patience and co-operation, we will get your payment processed as soon as possible.

We also take responsible gambling very seriously, and we advise players never to rely on gambling winnings to pay bills or for other important payments. You can find further information on our responsible gambling policies at https:­//w­ww.p­oc­ket­win.co.uk­/le­gal­/re­spo­nsi­ble­-ga­mbling/

We look forward to getting this complaint resolved and hope you will soon be enjoying your winnings,

PocketWin

AskGamblers
Posted on September 12, 2017.

Dear @Vickysidda27,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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