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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I like the variety of games available on playfina, I like the fast turnaround for payouts. They have very friendly staff and always try to go the extra mile for their customers

Dear Lelusalel, We're grateful for your positive feedback! Knowing that you appreciate the game variety and speedy payouts is truly rewarding for us. Moreover, we're pleased to learn that our customer support team friendliness and dedication have left a positive impression on you. Rest assured, we'll continue in our efforts to provide an exceptional experience. We're dedicated to making sure that your gaming experience remains seamless and enjoyable. If you require assistance at any time, feel free to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're always prepared to provide support here at Playfina. Your comfort is our aim, Playfina Casino

user avatar

One of the best if not the most enjoyable online casino that I've ever played. Such an awesome casino. Good welcome bonus to start off. Great variety of games. Just an all-round great casino.

Dear Jigga886, Thank you for sharing your positive experience with us! We're delighted to be considered one of the best and most enjoyable online casinos you've experienced. Additionally, we're pleased that you enjoyed the welcome bonus and found the game variety to be great. Your positive feedback truly motivates us and we're committed to continuing in our efforts to provide you with an amazing gaming experience. At Playfina, our dedicated support team is at your service 24/7. Feel free to reach out to us via our Live Chat whenever you need assistance, or you can send us an email at [email protected]. Your satisfaction remains our top priority. Looking forward to your return, Playfina Casino

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The best casino I've ever visited is truly exceptional in every aspect. From the moment I stepped inside, I was captivated by its luxurious ambiance and impeccable service. The wide selection of games, generous bonuses, and top-notch security measures make it the ultimate destination for any gambling enthusiast.

Dear Marti94449, Thank you for your fantastic review! Being acknowledged as the best casino you've visited is an honour. We're delighted that our ambiance and impeccable service have made a lasting impression. Our dedication to offering a diverse range of games, along with generous bonuses, reflects our commitment to providing an outstanding gaming experience for you. Playfina is dedicated to providing you with the ultimate online gaming experience. If you encounter any challenges, don't hesitate to contact our 24/7 Live Chat or send an email to [email protected]. We're always available to assist you! Wishing you luck, Playfina Casino

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The quick response when on live messages and how efficiently they answer. I like the game selection and the variety. I like the slots mostly. Really enjoy this casino.

Dear BETYOU32, Thank you for sharing your positive experience! Your feedback regarding our prompt responses and efficient support on live messages is greatly appreciated. We're pleased that our variety of games captures your attention. Moreover, it's fantastic to know that you're finding genuine enjoyment at our casino. We look forward to welcoming you again to create even more memorable moments! At Playfina, our goal is to ensure that your gaming experience is seamless. If you encounter any issues or have questions, please remember that our Live Chat is accessible 24/7, and you can also reach us via email at [email protected]. Your happiness remains our top priority. Your satisfaction propels us, Playfina Casino

user avatar

Im so enthralled with this casino. Love the amazingly rapid response from support its really impressive. The game providers I prefer to play with are all there to. Plus they don't have those extremely annoying technical issues like some online casinos.

Well to be completely honest I think the minimum deposit is far too high. A $30 minimum is a bit steep for me personally. There really isn't a whole lot I can say negative about this casino.

Dear Quebecgirl2, Thank you for sharing your excitement about our casino! Your happiness and satisfaction are our greatest achievements. From responsive support to a wide game selection and seamless gameplay, we're thrilled that you're enjoying every aspect. Thank you for being a part of our casino journey. Your feedback about the minimum deposit is valuable to us. We'd like to clarify that our minimum deposit is $20 – we've strived to find a balance that welcomes all players. Thank you for your input. We recognise that you might have enquiries or encounter challenges during your Playfina gaming journey. Our Live Chat is available 24/7 and you can always reach us at [email protected]. We're dedicated to ensuring that your experience remains smooth and hassle-free. Thank you for choosing us, Playfina Casino

user avatar

Playfina Casino is one of the best casinos I’ve played so far. Awesome and fun games. Fast withdrawals. I enjoy every minute that I play on this site. Hopefully, I win really big and take my kids on a vacation :)

I haven’t found anything I don’t like about Playfina yet and I’m hoping not to. Slow response on chat to talk to someone and get help but that’s really it.

Dear Sambarton, We're beyond grateful for your glowing review! To be recognised as one of the best casinos you've encountered is truly rewarding. With awesome games and fast withdrawals, we're glad to be part of your gaming experience. We wish you many more enjoyable moments ahead! Our goal is to continue exceeding your expectations. While we apologise for any delays in our chat, please rest assured that our technical support team is dedicated to providing quick and helpful responses. Don't hesitate to reach out to our 24/7 Live Chat for instant assistance, or you can email us at [email protected] if you have any questions or concerns. Playfina is here to ensure that your gaming experience remains as smooth as possible. Your contentment is our aim, Playfina Casino

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Everything is great, good customer service and an easy layout to find your way around. The bonuses are fair and decent compared to other casinos. Thank you.

Dear Catherine224, Thank you for your positive feedback! We're excited that our layout, bonuses and customer service have contributed to your positive perception. Your encouragement motivates us to continue striving for excellence. At Playfina, our commitment lies in ensuring that your gaming experience is smooth and hassle-free. If you have any questions or require assistance, don't hesitate to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're dedicated to being there for you every step of the way. Thank you for your trust, Playfina Casino

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Playfina is one of several legitimate casinos with a professional layout, 24/7 customer support, and top-notch game providers. The payment options are also trustworthy.

Dear Cdubya69, We greatly appreciate your positive review and are delighted that you've noticed and valued our dedication to providing a professional and trustworthy casino experience. Your recognition motivates us to continue striving for excellence and ensuring your satisfaction. Thank you for being a part of our journey and we look forward to exceeding your expectations in the future. If you ever need assistance, remember that Playfina's support team is available round-the-clock. Whether through our Live Chat or by reaching out via email at [email protected], we're dedicated to ensuring the finest gaming experience for you. With gratitude, Playfina Casino

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Have been a member for quite a while now. The staff is always accommodating and the bonuses are great too. I am yet to deposit, but I'm sure I will soon. Keep up the good work guys.

Dear Dalishagaspi, Thank you for sharing your experience with us! It's wonderful to know that our accommodating staff and appealing bonuses have made your time with us enjoyable. We're excited about the opportunity to continue providing you with excellent service and your feedback motivates us to maintain our high standards. At Playfina, your gaming experience is our top priority. If you encounter any issues or have questions, please don't hesitate to contact our 24/7 Live Chat or send an email to [email protected]. We're always here to provide assistance and ensure your satisfaction. Striving for your happiness, Playfina Casino

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Great casino with good games and expert support. Played there for years and never occurred a problem. Only once was a slot bugged and I got refunded for the whole sum.

Dear Trzecii97, Thank you for your wonderful feedback! We're delighted to learn that you've had a great experience with our casino. Your appreciation for our game selection and expert support means a lot to us. We're here to ensure smooth gameplay and assistance whenever you need it. Should you encounter any difficulties or require assistance, keep in mind that our Live Chat is available 24/7, or you can contact us at [email protected]. At Playfina, we're dedicated to providing unwavering support to our players. Stay with us, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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