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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

Nice casino. Well done site, many game providers, many different payment methods. Cool and frequent tournaments to choose. Great loyalty program with free spins. Really fast payouts.

Dear Leszek.bigb, Thank you for taking the time to make a review! It's fantastic to know that you find our casino to your liking. From our well-crafted site to the variety of game providers and payment options, we're committed to offering the best gaming experience. Rest assured, we will continue to strive for excellence to keep delighting our players. At Playfina, we're here to help you at any time. If you have any questions or need assistance, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. Your satisfaction is our goal. With deep appreciation, Playfina Casino

user avatar

Playfina Casino is a cool casino. They have a fine welcome bonus and friendly live chat support. I saw that they offered a no-deposit bonus for new players.

They could add more casino games, phone support would be nice. However, as far as the overall experience goes it is still a 10/10 for me. I have not yet identified any bad moments at this casino.

Dear Craffi, Thank you for your positive review! We're pleased that you found us to be a cool casino with a fine welcome bonus and friendly live chat support. You can find even more no-deposit bonus offers on our Telegram channel, as well as on Twitter and Instagram. We regularly run various promotions there, in which both our loyal players and newcomers can participate and win no-deposit rewards. We appreciate your feedback and value your suggestions regarding the addition of more casino games and the possibility of phone support. Please be aware that we continuously expand our game collection, currently offering over 9,000 diverse games on our website. We will take your feedback regarding phone support into consideration and keep striving to enhance our services. If you have any questions or need assistance, don't forget that our 24/7 Live Chat is ready to help, or you can simply reach out to us via email at [email protected]. Ensuring that your gaming experience is seamless remains our utmost priority here at Playfina. With genuine thanks, Playfina Casino

user avatar

Nice looking casino site with good games and lots of different games! Would recommend it to my friends and others to try. I had a great time every time I played there.

Sometimes the site slows down and games slow but it fixes fast so no big worries. No big wins and random logging out sometimes are a little annoying but overall ok.

Dear Zepizor, Thank you for sharing your positive experience! We're delighted that you find our casino site visually appealing and enjoy the extensive selection of games that we offer. Recommending us to your friends and others is greatly appreciated. It's fantastic to learn that you've had enjoyable moments playing here. Regarding the issue of occasional slowdowns on the site and games, as well as random logouts, we recommend clearing your browser cache. Additionally, you can close background applications, update your browser, or try accessing our site using a different browser. We wish you many big wins and look forward to welcoming you again on our site! At Playfina, we stand ready to support you around the clock. If you need assistance or have any questions, don't hesitate to get in touch with our Live Chat, available 24/7, or email us at [email protected]. With kind regards, Playfina Casino

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Awesome games, and very friendly support staff😊👍🏼 Very easy to navigate, very cool promotions.. If you are feeling lucky DEFINITELY jump on and start spinning👍🏼

Dear Mellaboo88, Thank you for your positive feedback! We're delighted that you had a great experience on our site, immersing yourself in our impressive selection of games and benefiting from our welcoming support service. Our games and our support team are here to ensure that your experience is nothing short of amazing. Encountering challenges or have questions? At Playfina, we're here to provide assistance. Feel free to reach out to our Live Chat at any time or send us an email at [email protected]. Ensuring that your gaming experience is seamless remains our utmost priority. With kind appreciation, Playfina Casino

user avatar

They have great games. Love wild cash. Plus a lot of new ones hard to get to them all cause I find the new one and end up staying and playing for longer periods of time. They have great help agents that are always willing to help with deposits, promotions, or simply if you have any questions. I really liked that they have a wide range of payment options not just 1 or 2. And when it comes to withdrawing, don't have to wait more than 2 days. They have great live dealers for blackjack which is one of my favorite games. Roulette was quite a great experienced. Can't say I have played much but this time they made it fun for me so I really enjoy the game now. Thanks, Playfina Casino, I love that you have made my online gambling experiences awesome and fun.

I really can't say that there is anything bad or that I don't care about playing at Plyfina Casino. I personally, have never had any problems whether it be rude or plainly disrespectful, like some casinos are not even done talking to support and they just cut you off so it makes for a really bad experience or treated you unfairly.

Dear BeanerBaby, Thank you so much for sharing your review with us! Your words truly warm our hearts. We're genuinely pleased to learn that you're enjoying our diverse selection of games. Also, we're thrilled that our support agents have been meeting your needs promptly and efficiently. Furthermore, offering a variety of payment options is essential to us, as we want to cater to your preferences. We're honored to be a part of your gaming journey and to have contributed to making it memorable. Once again, thank you for your kind words – your satisfaction is our ultimate reward. Here's to many more exciting and enjoyable sessions ahead! Our Playfina team is committed to providing assistance whenever you need it. If you have any questions or require support, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. Your gaming satisfaction is our utmost priority. With warmest regards, Playfina Casino

user avatar

This is the best casino I know of. Fast payouts, good games and always up to date. Man also wins relatively off compared to other casinos It's simply the best of all.

I can't say anything about it there is nothing negative about the casino.

Dear Silvio2w, Thank you for your positive review! We're honoured to be your top choice. It's wonderful to know that our fast payouts and diverse games selection have left a good impression on you. We're glad to have provided you with a top-notch experience. Should you have any questions or need assistance, feel free to reach out to our 24/7 Live Chat or contact us at [email protected]. At Playfina, we are dedicated to ensuring that your gaming experience is nothing short of perfection. With heartfelt regards, Playfina Casino

user avatar
Inactive user
10/10

Playfina is one of the best casino sites if you want to have access to a wide range of casino online slot games from the best gaming developers. The site is also easy to navigate making it easier to find the games you're looking for.

I can't say bad words about Playfina Casino. There are a few points, but that's what every casino has because none is perfect.

Dear MiaresaX, Thank you for your positive review of our casino! It's great to know that you found our selection of games and user-friendly navigation to your liking. We always strive to make your experience as enjoyable as possible. If you have any specific points you'd like to mention, we're here to listen and improve. We hope you continue to enjoy your gaming experience with us. At Playfina, we're here to assist you at all times. If you require any help or have queries, please contact our Live Chat, available 24/7, or write to us at [email protected]. We believe in making your gaming experience enjoyable. Ever at your service, Playfina Casino

user avatar

It has good slots, as well as good customer service. Fast and reliable. The deposit process as well as the withdrawals are very quick and easy with no problems. I definitely do recommend this online casino to others as well.

Dear Nickcp, Thank you for sharing your positive experience! It's truly rewarding to know that you're satisfied with our range of slots and customer service. Speed and reliability are important to us, so we're delighted that your deposit and withdrawal processes have been smooth and hassle-free. We greatly appreciate your recommendation to others and are excited to continue delivering excellence to all our players. If you come across any challenges or need additional assistance, our Live Chat is available 24/7. You can also reach us via email at [email protected]. Playfina is here and ready to assist you at any time. With kind regards, Playfina Casino

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Playfina Casino is a high-quality casino. A lot of slots from the greatest providers. A quick registration, simple deposit method, and fast withdrawals. Good job!

Dear Kawa_49, Thank you for your review! We're thrilled that you've taken notice of our commitment to quality. Your recognition of our efforts, coupled with your positive remarks about the deposit method and withdrawals, is truly appreciated. It's wonderful to know that our efforts have resonated with you and we hope that you keep enjoying your gaming experience with us! We're here to guarantee a seamless and delightful gaming experience. If you require assistance at any juncture, feel free to reach out via our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're consistently prepared to provide assistance. With appreciation and respect, Playfina Casino

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You have very nice online casino game selections we players can choose from, from industry top games providers. And also you a very nice signup bonus offer.

Online casino game selections are nice. But if you can make your website looks game sorting and theme color selection more relaxing to the eyes in long hours of playing will be nice.

Dear Noypday55, Thank you for your feedback! We're delighted that you're appreciating our game selection and we're equally pleased that our bonus offer has left a positive impression. Your feedback encourages us to continually provide a top-notch gaming experience. Moreover, we value your suggestion regarding the theme colour selection. We recognise the significance of establishing a comfortable atmosphere, particularly during extended gaming sessions, which is why we've opted for engaging yet pleasant hues. However, we value our players' input. Your feedback assists us in our efforts to enhance, so we'll take your suggestion into account to elevate the overall user experience. We're here to ensure that your gaming journey is both smooth and enjoyable. If you find yourself in need of assistance, feel free to reach out to our 24/7 Live Chat or drop us an email at [email protected]. At Playfina, we're always ready to lend a helping hand. With kindest wishes, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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