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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I've played poker on quite a few sites, and Playfina is right up there with the best. There's a good mix of players and the games are always interesting. I'll be playing here for a while, that's for sure

Dear Lorenc22, Thank you for your positive feedback! We're honoured to be included among the best poker sites in your eyes. Your satisfaction is our priority and we're here to make sure that your time with us is enjoyable. Should you encounter any enquiries or challenges, our Playfina support team is readily available to provide assistance. Feel free to reach out to our 24/7 Live Chat or contact us via email at [email protected] at your convenience. Your satisfaction remains at the forefront of our priorities. With heartfelt thanks, Playfina Casino

user avatar

I've played plenty of casinos this would have to be my favorite. it is well designed runs smooth little to no glitching and it has all your favorite slots.

Dear Mathewh, Thank you for your review! We take pride in being your preferred casino choice. Our team dedicates a lot of attention to design and operational stability, so we're delighted that this is reflected in your experience. We hope that you continue to enjoy playing on our platform! Regarding even the slightest game glitches, if you encounter such issues again, please don't hesitate to contact our technical support chat. To help us investigate the matter, kindly provide the game's name and the country from which you're accessing the site. We'll ensure that everything is running smoothly at our end. Furthermore, you can enhance your gaming experience by assessing your internet connection, closing any background applications or tabs, clearing your browser cache, considering an update, or switching to an alternative browser. Keep in mind that we're here to support you. Whether you require immediate assistance via our 24/7 Live Chat or prefer to send an email to [email protected], we're always prepared to enhance your Playfina gaming experience to the fullest. Sincerely yours, Playfina Casino

user avatar

The casino has a good variety of games available to play and the website is very user friendly ! Good customer service and easy verification process. The withdrawal are processed pretty quick. All in all its a good place to play also good loyalty program.

Dear Jayykayys, Thank you for taking the time to share your positive experience! We're excited that you enjoyed the diverse games selection and had a positive experience with our user-friendly site. Our dedicated customer service team is always here to assist you and we're pleased that the verification process was hassle-free. Thanks for choosing us and we can't wait to have you back for more fun. At Playfina, we're dedicated to providing continuous assistance. Whether you need support or have questions, our Live Chat is at your service 24/7. You can also reach out to us via email at [email protected]. We are committed to ensuring that your gaming experience is nothing short of enjoyable. Gratefully yours, Playfina Casino

user avatar

I love the games on here. My favorite is centre court and I also like playing 9 pots of gold.. it gives good wins and I was. I like the promotion bonuses too

The game sometimes lags a bit. Also don't like how I have to write 150 word review to get 20free spins. I'm glad I found it because I can review other sites

Dear Benz1331, Thank you for your review! We're thrilled to hear that you're enjoying our game selection, including your favourite slots. And congratulations on your win! Regarding lags in the game, if you encounter them again, please feel free to contact our technical support chat, specifying the full name of the game and the country from which you are accessing the site. We will check for any issues at our end. You might also want to attempt clearing your browser's cache and cookies, as well as testing the speed of your internet connection. We greatly value the opinions of our users and are constantly working to enhance our platform. As a token of appreciation for your time and valuable recommendations, we offer Free Spins. Additionally, writing a review to receive Free Spins is not mandatory. You can also follow our Telegram channel where we regularly hold other promotions, providing the opportunity to participate and win no-deposit bonuses. If you encounter any challenges or have enquiries while playing at Playfina, please keep in mind that our Live Chat is available 24/7. Alternatively, you can contact us via email at [email protected]. We are here and prepared to help you at any time. Your joy, our success, Playfina Casino

user avatar

Recently joined the site. Have enjoyed the site and game ever since.
I like the different varieties of game you're allowed to play great fun. Thanks for the great times.

Dear ToastieGhostie31, Thank you for taking the time to leave your feedback! Your enjoyment is our priority and we're pleased that you've been having a great experience on our site and with our games. We're here to provide you with many more enjoyable moments in the future. At Playfina, we're dedicated to remaining available for you at all times. Please feel free to reach out to our Live Chat, which is accessible 24/7, or send an email to [email protected] if you have any questions or concerns. Providing robust assistance to our players is something we take great pride in. Hoping to see you soon, Playfina Casino

user avatar

I love all the games. It has all my favorite games. I play 9 mask fire. Centre court and wacky panda. Great promotions too.. need to short the reviews for sentences

Just slow to load sometimes and nothing else I love it nothing bad to say about this game need to stop expecting more words for reviews cause this is not

Dear Benz1331, Thank you for your positive feedback! We're delighted that you're enjoying the variety of games and our promotions. They are designed to enhance your enjoyment and we're thrilled that you're having a great time. As for the loading, we recommend that you clear your browser's cache or refresh it. Additionally, you can check your internet connection speed. If the issue persists, please contact our technical support service, providing the full name of the game and the country you are in. Got questions or need help? Don't worry. Reach out to our Live Chat support team 24/7, or email us at [email protected]. We at Playfina are always ready to assist you. Wishing you great wins, Playfina Casino

user avatar

Playfina's gaming experience is smooth as butter. No loading issues, no crashes, nothing. It's impressive, really. Plus, their mobile site is just as good. Perfect for some gaming on my commute

Dear Dimadmk1, Thank you for your positive feedback! We're pleased to offer you a reliable and enjoyable gaming environment. Your recognition means a lot to us. We are looking forward to seeing you again! Should you encounter any challenges or require further assistance, our Live Chat is operational 24/7. You may also write to us at [email protected]. Playfina is always eager to assist you. Pleased to be of service, Playfina Casino

user avatar

It's not a bad casino, I have tried hundreds and it's definitely above average. love the fact that this online casino loads quickly and smoothly, it has little to zero glitching.

A pretty average selection of games doesn't seem to host many of the different providers that are out there. Also, need more no-deposit bonuses- ( this is a great start though! ).

Dear Analjane69, Thank you for your feedback! We're pleased to hear that you find our casino to be a positive experience. Moreover, we're glad that you appreciate our fast and seamless loading, as well as the lack of glitches. Regarding the game variety, we continuously expand and enrich our collection. Currently, our website features over 10,000 games from more than 90 providers. Our dedication in this direction knows no bounds, and we will continue to bring you new experiences and entertainment. As for no-deposit bonuses, we invite you to follow our Telegram channel, where special promotions are regularly held. In doing so, you'll have the opportunity to participate and win no-deposit prizes. We are always here to help you at Playfina. If you face any problems or need assistance, our Live Chat is available 24/7, or you can send us an email at [email protected]. We're eager to make your gaming experience enjoyable. Here for your enjoyment, Playfina Casino

user avatar

Playfina is a well-designed casino. You will find all your favourite games at the casino because they offer them all. Also, it is possible to deposit with crypto or many other payment methods. But the best of the casino is the genius design.

Dear Cse1984, Thank you for your positive review! We're pleased that you're impressed with our casino. Having all your favourite games readily available is important to us and we're glad that we can provide a wide range of payment options, including cryptocurrency deposits and various payment methods. Keep in mind that we are always at your service. Whether you require instant assistance via our 24/7 Live Chat or you opt to send us an email at [email protected], we're here to ensure that your Playfina gaming experience is nothing short of exceptional. With sincere appreciation, Playfina Casino

user avatar

This site is one of my go-to sites because it has all the gaming potions I want. From popular slot games to exciting live dealer games, has them all. Another thing I love about this site is the casino bonuses it offers. If you want to have the best casino gaming experience, I recommend trying this site. And can give a bonus free spins for vote:)

Dear Abreidi, Thank you for your fantastic feedback! We're glad to hear that our site is one of your preferred choices. The feedback provided by our users holds significant value for us, as it helps us in becoming even better. As an expression of our appreciation for the time and valuable recommendations our players have shared with us, we are pleased to offer Free Spins. At Playfina, our commitment lies in offering continuous support to our players. Should you come across any challenges or have enquiries, rest assured that our Live Chat remains accessible around the clock. Alternatively, you can reach out to us via email at [email protected]. We're readily available to provide assistance. Your enjoyment is our reward, Playfina Casino

user avatar

Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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