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Playfina Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

Playfina Casino constantly adds new games, ensuring a fresh and exciting gaming experience for all. I was really impressed with the level of quality the games have as well.

The graphics and sound effects at Playfina Casino are average. Could use improvement for an immersive experience. It's definitely not hard to do but is mandatory.

Dear Pareinna, Thank you for your review! We're glad to know that you've noticed our continuous efforts to adding new games to the casino, creating a fresh and exhilarating gaming experience for our players. Additionally, we appreciate your feedback regarding the graphics and sound effects. It's important to note that each game provider has its own distinct style. At our site, we offer a wide range of games from various providers to cater to different user preferences. You always have the option to choose games from a provider whose graphics and sound effects align with your preferences. Your input is valuable to us and we're committed to making improvements that align with our players' expectations. Should you have any questions or require assistance, please keep in mind that our Live Chat is accessible 24/7, or you can reach us via email at [email protected]. The team at Playfina is ever-ready and enthusiastic to provide you with support. Your satisfaction is our aim, Playfina Casino

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Playfina's generous welcome bonus gives a great start to new players, and it was really useful to me as well. It boosts your bankroll instantly as no other casino does.

Playfina's VIP program disappoints with limited benefits. Of course, the main reward, which is a car, is great, but overall, loyal players might be left wanting more.

Dear Kayasaxi, Thank you for sharing your positive experience with our casino's generous welcome bonus! We're thrilled that it provided a valuable start for you. Also, we appreciate your feedback regarding the VIP program. We aimed to curate benefits that cater to the preferences of diverse users. Additionally, our VIP managers are always prepared to provide individual advantages for our loyal players. We'll take your feedback into consideration as we continue to enhance our VIP program and provide a more rewarding experience for our loyal players. If you ever need help or have questions, feel free to reach out to our 24/7 Live Chat or send an email to [email protected]. Playfina is committed to ensuring your online gaming experience is consistently seamless and enjoyable. Best wishes, Playfina Casino

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Exciting tournaments at Playfina Casino provide a thrilling competition, and impressive winnings add to the fun. Testing your skills against other players is exciting.

Playfina's slot collection is limited and uninspiring. Offers repetitive themes and lack of variety. Playfina should add new types of slots instead of same ones with different visuals.

Dear Mardya, Thank you for your enthusiastic feedback regarding our tournaments! We strive to create an atmosphere of excitement and enjoyment for all our players. Your appreciation means a lot to us. Also, we're grateful for your feedback about our slot games. We're continuously adding new games to our site and remain committed to delivering a more exciting and diverse range of options for our players in the near future. Your insights are invaluable as we work towards enhancing your gaming experience with us. Should you ever need assistance or have any questions, don't hesitate to reach out to our available 24/7 Live Chat or send us an email at [email protected]. At Playfina, we are dedicated to making sure your online gaming journey is always smooth and filled with enjoyment. To your gaming joy, Playfina Casino

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Playfina Casino's sleek and modern design creates an appealing atmosphere. The casino is comfortable to use overall and provides great fun. A visually stunning platform!

Table game selection at Playfina is lackluster. Not enough options or unique variations available, which is not crucial, but should definitely get fixed with time.

Dear Handi, Thank you for your review! It's fantastic to know that you're finding our platform visually stunning and enjoyable to use. We take pride in creating a sleek and modern atmosphere for our players. As for table games, we understand the significance of offering a diverse range. We are continually adding new ones and are dedicated to expanding our selection with more variations over time to better align with our players' preferences. Your feedback is noted and will certainly help us shape a more engaging gaming platform. If you have any questions or need assistance, keep in mind that our Live Chat is accessible around the clock. Alternatively, you can reach us via email at [email protected]. Providing you with a seamless gaming experience remains our utmost priority at Playfina. Thank you for playing with us, Playfina Casino

user avatar

The live casino at Playfina offers an immersive and realistic experience. It easily lets you interact with friendly dealers while playing, as well as interact with other players.

Playfina's responsible gambling measures are inadequate. Insufficient support and resources for those struggling with addiction may worsen the experience.

Dear Rgobety, Thank you for your positive feedback about our live casino! We're pleased that you find the experience immersive and realistic. We're excited to bring you even more engaging moments in the future. Additionally, we value your feedback regarding our responsible gambling measures. To assist you in gambling responsibly, we offer the Personal Limits feature. This allows you to set limits on your deposits, losses, wagering, and overall spending, either for a single game or across your account activity. Furthermore, we have included links on our site to external organizations that provide consultation and support for responsible gambling. We would greatly appreciate it if you could provide more details about any additional measures you would like to see on our website. Your input will help us in our efforts to ensure the best and most comfortable conditions for you and all our players during gameplay. Encountering any challenges or need assistance? Feel free to contact our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're dedicated to ensuring your gaming experience is always pleasurable. With highest regards, Playfina Casino

user avatar

Playfina's mobile compatibility allows gaming on the go. The quality of a mobile website is stunning, and its visual design is simple, intuitive, and reliable.

Jackpot games at Playfina lack in winning potential. You can expect unique winnings, however, you should not expect life-changing wins from playing jackpot games.

Dear Qevedl, Thank you for the feedback! We're pleased to know that you're able to enjoy gaming conveniently from your mobile device. We are really glad that you are acknowledging our efforts to provide a top-notch mobile experience. Regarding jackpot games, it's important to mention that we can't control the game results or promise regular winnings. However, every player has a chance to win big amounts. The main goal of the casino is to provide enjoyment from the gaming process, and steady wins can't be guaranteed. That's where the game's appeal lies. If you have any questions or need assistance, please remember that our Live Chat is accessible around the clock. Alternatively, you can reach out to us via email at [email protected]. Ensuring your gaming experience is seamless remains our utmost priority at Playfina. To many more enjoyable plays, Playfina Casino

user avatar

Bonuses and promotions galore at Playfina! They have great wagering requirements that can be easily met while playing, which adds to the comfort of use.

Playfina can be overwhelming for beginners. Lack of clear instructions and guidance can hinder the experience. Therefore, the casino should become more beginner-friendly.

Dear Josanna, We appreciate your positive feedback about the bonuses and promotions featured at our casino! Our approach to wagering requirements is focused on all our players' convenience. Your satisfaction and comfort are at the forefront of our efforts. Moreover, we appreciate your feedback concerning the potential challenges beginners may face at the casino. Rest assured, we are dedicated to implementing the required changes to create a more accommodating environment for beginners. In this regard, we would greatly appreciate it if you could provide us with more detailed insights into the specific challenges you encountered as a newcomer in our casino. Kindly elaborate on the areas where instructions might have been lacking or insufficient. Your input is valuable in helping us tailor our improvements to better suit the needs of players. If you encounter any difficulties or have inquiries, please feel free to contact our 24/7 Live Chat or send an email to [email protected]. At Playfina, we are dedicated to ensuring your gaming experience is a pleasurable one. May your gaming be enjoyable, Playfina Casino

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Fast and hassle-free withdrawals make Playfina a top choice. The range of withdrawal methods is impressive and effective. No more waiting days for your winnings!

Tournaments at Playfina lack excitement and fail to provide rewarding experiences for fans of tournaments. Not the most thrilling competition for players.

Dear Telat, Thank you for your review! We're delighted that our withdrawal process has met your expectations, offering both speed and efficiency. We aim to provide a variety of withdrawal methods to ensure a comfortable experience for you. Furthermore, we truly appreciate your feedback regarding our tournaments. Rest assured, we're actively working on introducing new and engaging tournaments that will offer the excitement and rewards you seek. Your input is invaluable in guiding our ongoing efforts to create a captivating gaming environment. Should you need assistance or have any questions, please don't hesitate to reach out to our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're dedicated to ensuring your online gaming experience is consistently smooth and enjoyable. Warmest wishes, Playfina Casino

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Playfina Casino offers an extensive game selection, ensuring there's something for every player. Great variety of games truly is great for us as players.

Virtual reality games at Playfina are limited in selection and lack the immersive experience promised. The casino does not have any video poker games whatsoever.

Dear Onalail, Thank you for your review! It's heartening to know you've enjoyed our vast game collection. Our dedication to offering a varied selection aims to cater to every player's taste. We acknowledge your keen interest in video poker. While we do have video poker games, rest assured that based on user feedback, we are keen to further expand this range. We continually strive to enhance our offerings to meet and exceed your expectations. Whenever you face challenges or have inquiries, our 24/7 Live Chat is at your disposal, and you can also contact us at [email protected]. We're here to help. With deepest respect, Playfina Casino

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Playfina Casino's commitment to sustainability and ethical practices is commendable. They're more than just gaming offers; they care about the planet.

Navigating Playfina Casino feels clunky. It could benefit from a more user-friendly interface. It's not hard at all for the casino to do, but would be a great improvement.

Dear Elicre, Thank you for sharing your positive experience with us! It's fantastic to see that our commitment to sustainability doesn't go unnoticed. We understand that a user-friendly interface is essential for an enjoyable gaming journey. We'd greatly appreciate it if you could share more details about the aspects that you find clunky. Our users' insights are valuable to us and we're eager to make the necessary improvements to enhance the experience of our players. At Playfina, our priority is to provide you with a seamless gaming experience. Should you need assistance or have any questions, please feel free to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're here to assist you every step of the way. Always here for you, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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