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Playfina Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 1053 reviews
9.7/10
1053 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Tobique Gaming Commission
Company
Affiliate Program
Languages
English, French, German, Norwegian, Finnish, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant online casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

Playfina Casino bonsues section looks diverse. New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots.

Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1053 reviews

Top reviews from our players

The promotions and bonuses at Playfina are quite generous. This makes the game even more exciting. I try to participate in all available activities. This can also have a good effect on the balance.

It would be helpful if Playfina Casino added more international language options to cater to a wider range of players. Then it would be more interesting for the users as well.

Dear Faisal_Hughes, We're grateful for your review! We constantly strive to offer players generous promotions and bonuses to make their gaming experience more thrilling. It's great to see your enthusiasm in participating in all the activities. There are even more exciting offers awaiting you ahead, as we have no plans to stop here. Currently, we support English, German, French and Norwegian languages, but we're always looking to enhance our user experience. If you could provide more information about the languages you'd like to see added, it would be a great help in our efforts to cater to a wider audience. At Playfina, our mission is to ensure your gaming experience is nothing short of perfect. If you encounter any problems or have inquiries, rest assured that our Live Chat is at your service 24/7, or you can reach out to us via email at [email protected]. Your satisfaction is our foremost priority. With warm gratitude, Playfina Casino

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I like that Playfina Casino is constantly adding new games. It makes the game fresh and interesting. The selection of entertainment in the catalog is large enough to find something suitable for today.

The loading times of some of the games at Playfina Casino could be improved to provide a faster and smoother gaming experience. I personally don't always have the opportunity to connect my device to a fast internet connection.

Dear Anastasia_Hardy, Thank you for your positive feedback! We're glad to know that you're enjoying the variety of games we offer. Our team is always working to bring you the best gaming experience possible. We value your feedback regarding game loading times. While we are continually working to optimise our platform's performance, it's worth noting that internet speed can influence loading times. Moreover, clearing your browser's cache and cookies, experimenting with different browsers and ensuring that you have the latest browser version are recommended steps to enhance your experience. If possible, trying the site on another device can help diagnose any device-specific issues. At Playfina, we are committed to delivering continuous support to our players. Whether you encounter any challenges or have enquiries, our Live Chat is accessible 24/7, and you can reach us via email at [email protected]. Your satisfaction is our priority and we are always here to assist you. For your gaming joy, Playfina Casino

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I was immediately attracted by two sections on this site - slots with buy-in bonus and instant games. If the game has more opportunities to get a prize, the excitement is stronger. That's why I buy additional scrolls. And Aviator is great in general. The rest something does not go so far.

Well, what can I say? The bonuses here are great. And for registration there are, and on the first deposits. A lot of freespins, it's a pleasure. But the wager is high.

Dear Dhruv_Barrera, Thank you for sharing your feedback with us! It's fantastic to learn that you're enjoying our slots and instant games – especially Aviator. If you're looking for a change or more options, don't forget that we also offer other game sections on our site. You can explore the demo versions and find games that suit your preferences. Plus, we're continually expanding our games collection to bring you fresh options to enjoy. Moreover, we're delighted to know that you appreciate the bonuses we offer. As for the wagering requirements, we understand that they can vary and so we aim to strike a balance between exciting rewards and fair terms. At Playfina, we're here to assist you whenever you need it. Whether you encounter any issues or require assistance, our Live Chat is accessible 24/7, or you can reach out to us via email at [email protected]. We're enthusiastic about ensuring that your gaming experience is enjoyable. Wishing you success, Playfina Casino

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The day before yesterday I deposited $250 and started playing live roulette. My mood improved significantly - I guessed the number twice in a couple of hours and played successfully several times on external bets. There is no reason to swear at the site. After the plums always comes another "the day before yesterday".

Dear Phoenix_Everett, Thank you for sharing your positive experience with us! It's great to know that you had a successful session playing live roulette. It's always a pleasure to hear about when players have a great time on our site. We hope that 'the day before yesterday' happens again soon for you! Always remember, we're here to support you. Whether you require immediate assistance via our Live Chat, accessible 24/7, or you prefer to send us an email at [email protected], we're continuously prepared to ensure that your Playfina gaming experience is the best it can be. Wishing you great wins, Playfina Casino

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About Playfina casino I will say that it is a modern site that appreciates visitors. Here it is easy to register, they give a welcome bonus. I do not consider myself a beginner, I realized that there are a lot of advantages, and started playing. The result - more pleasure than money, but excitement prevents me from stopping in time.

Dear Susan_Ward, Thank you for your positive feedback! We're glad that you found registration easy, enjoyed the welcome bonus and started your gaming journey with us. While the thrill of playing is indeed exciting, it's essential to maintain responsible gaming habits to ensure a positive experience. We're here to provide support and assistance whenever you need it. Don't hesitate to contact us via our 24/7 Live Chat or by emailing us at [email protected]. Our commitment is to provide you with a smooth gaming experience at Playfina. With sincere appreciation, Playfina Casino

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One of the most reliable gambling sites on the Internet. I have been playing there for over a year and I have never been cheated out of my winnings. I was also pleased with their loyalty program, due to which you can regularly get bonuses if you actively play.

Dear Rocco_Macdonald, Thank you for sharing your positive experience! We're delighted that you've had a reliable and enjoyable gaming journey with our site for over a year. We strive to provide the best service and rewards to our players. Keep having fun and best of luck with your future gaming sessions! At Playfina, we're dedicated to being there for you whenever you need us. Our Live Chat is available 24/7, ready to assist you with any enquiries. If you prefer, you can also contact us via email at [email protected]. Your convenience is important to us. With gratitude, Playfina Casino

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I recommend the site to all my friends. Offers really comfortable and favorable conditions for playing machines. In addition, it always pays out winnings quickly.

Dear Alyssa_Wheeler, Thank you for recommending us to your friends! Creating a comfortable and enjoyable gaming experience is our goal and we're glad you've found it here. It's wonderful to know that you're satisfied with the quick payouts of winnings on our site. We'll continue to work hard to ensure quick and hassle-free payouts for all our users. Encountering any difficulties or have questions? At Playfina, we're here to assist you. Feel free to reach out to our Live Chat at any time or send us an email at [email protected]. Your seamless gaming experience is our top priority. Here for your enjoyment, Playfina Casino

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The casino has an excellent welcome bonus program. Thanks to it, I started quickly and got my first winnings the next day. And their withdrawal took only half an hour.

Dear Emil_English, Thank you for your positive feedback! It's fantastic to know that our welcome bonus program left a positive impression on you. We strive to make your experience exceptional from the start. Moreover, it's great that our withdrawal process was quick, taking only half an hour. We hope that your winning streak continues! For any questions or assistance, please reach out to our 24/7 Live Chat or contact us via email at [email protected]. At Playfina, we are always committed to ensuring that your gaming experience is nothing short of perfection. Supporting your experience, Playfina Casino

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All my friends play in this casino. Personally, I liked it because of the bonuses: they are given out often and with simple wagers. You can get real winnings from them, if you choose wagering slots wisely.

Dear Willard_Kane, We appreciate your feedback! We are pleased that you and your friends are enjoying our casino. It's wonderful to know that our bonus program, with its simple wagering requirements, has resonated with you. We hope it continues to bring you real winnings. Our team at Playfina is dedicated to assisting you. Should you have any questions or need help, feel free to reach out to our 24/7 Live Chat or email us at [email protected]. Your gaming pleasure is our priority. Sending our appreciation, Playfina Casino

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In the casino, I am primarily interested in slots. I studied the features of this site, now I realize that I made the right choice. It has the most popular companies. Therefore, the quality of games is high, opportunities for every taste. Want, the plot is interesting, want, mechanics. But these are all accompanying factors. The main thing is that the game is fair, and it turns out to win. I am in the pluses more often than in the minuses. This is an important advantage.

Dear Amy_Gross, Thank you for your positive review! We're happy to know that you appreciate the quality and variety of games we offer. Ensuring fairness is a top priority for us and we're delighted that you're frequently in the plus. Your feedback motivates us to maintain and provide the best gaming experience possible. At Playfina, we are always here to support you around the clock. If you require assistance or have any questions, please feel free to reach out to our 24/7 Live Chat or contact us via email at [email protected]. Committed to your enjoyment, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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