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Playfina Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

The loyalty program rewards regular players with exclusive perks, including cashback offers, free spins, and special events.
The website is multilingual, catering to an international audience. Its clear structure facilitates easy navigation for players from diverse backgrounds.

Dear AFiuo477, Thank you for your positive feedback! We're delighted that you appreciate the exclusive perks, such as cashback offers, free spins and special events. Our goal is to ensure a rewarding experience for all our players. We also take pride in providing a user-friendly experience for our international audience and we're encouraged by your recognition of our clear site structure designed for easy navigation. Your satisfaction is our priority and we look forward to continuing to enhance your experience. Playfina is committed to delivering the finest online gaming experience for you. Should you face any challenges, feel free to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're here around the clock to assist you! Your joy, our commitment, Playfina Casino

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The tournament scene at Playfina is something else – competitive and thrilling. If you're into a bit of healthy competition, this is the place. Plus, winning feels that much sweeter with the stakes they set.

Dear Weguaresss, Thanks a lot for your feedback! We appreciate your kind words about our casino's tournaments. Creating an environment based on healthy competition and excitement is important to us. We consistently strive to organise diverse tournaments and promotions to ensure there's something for everyone. We are glad that you've noticed our efforts! At Playfina, our dedicated support team is available 24/7 to assist you. If you need help or have any enquiries, feel free to reach out to us via our 24/7 Live Chat or drop us an email at [email protected]. We're here to ensure that your experience with us is seamless and enjoyable. Play, win and enjoy the thrill, Playfina Casino

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I love to play here! Fancy bonuses, helpful support agents, everything is easy to locate. Also I appreciate that they have different deposit methods and I can choose! I already tried my luck here!

Dear Dagmara1990, Thank you for your enthusiastic review! It's fantastic that you appreciate our various deposit methods and find everything easy to navigate. Moreover, it's great to know that you find our bonuses and support satisfactory. We strive to make the gaming experience enjoyable and hassle-free so that we can wish you continued success in your gaming adventures! Need help or have questions? No need to stress! Our Live Chat support team is here for you around the clock. You can also drop us a message at [email protected]. At Playfina, we pride ourselves on being available whenever you need assistance. Pursuing your joy, Playfina Casino

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First thing that hit me at Playfina was this Birthday Bonus thing. Who even does that? Felt pretty cool, like they actually get what makes players stoked. And there's always some new bonus popping up, keeps things fresh.

Dear NyamRes, Thank you for your awesome review! We're delighted that you enjoyed the Birthday Bonus surprise! Creating moments of joy for our players is what we're all about. And yes, we love keeping things fresh with a variety of bonuses to make your experience even more exhilarating. Here's to more excitement and bonuses coming your way! At Playfina, our commitment is to make sure your gaming experience is truly exceptional. If you face any challenges or have questions, rest assured that our Live Chat support is available 24/7. You can also drop us an email at [email protected]. Your satisfaction is our foremost priority. Dedicated to keeping you happy, Playfina Casino

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Playfina is the best casino I have ever played at. I signed up there a year ago and have been hooked ever since. They have a huge selection of games, great bonuses and promotions, and friendly support. I have already won several times and received my money within a few hours. Playfina is a casino I really trust.

Dear Sanaz_starz, Thank you so much for the glowing review! We're honoured to be your go-to casino. It's fantastic that you've been enjoying our extensive games collection, bonuses and friendly support. Congratulations on your wins and we appreciate your loyalty. We look forward to providing more great moments for you! Your uninterrupted gaming enjoyment is our utmost priority here at Playfina. If you come across any issues or have enquiries, feel free to reach out to our 24/7 Live Chat or drop us an email at [email protected]. We're dedicated to assisting you with a robust service. With warmest thanks, Playfina Casino

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Been playing at Playfina for a bit and, dude, it's legit. The weekend bonuses are sick – they keep the game hype real. The vibe there is like nowhere else, kinda like everyone's just there to have a great time. Feels like you're part of this giant gaming squad.

Dear UnoFitch, Thanks a lot for sharing your experience! Your detailed review is a gem and we're thrilled to know that you're enjoying the casino vibe and the weekend bonuses. We are looking forward to more awesome moments and big wins together! Feel free to reach out whenever you need assistance or have enquiries. Our Live Chat is at your service 24/7, or you can drop us an email at [email protected]. Playfina is committed to ensuring that your online gaming experience is consistently seamless and enjoyable. With all best wishes, Playfina Casino

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Playfina’s personal touches, like the Happy Birthday Bonus, really set them apart. It's not just about gaming; it's about being part of a caring community. The plethora of other bonuses keeps the excitement levels high week after week, constantly giving players something new to anticipate.

Dear Mingavan, Thank you for such a warm review! ! We strive to create a unique experience for our players and are delighted that you appreciate our attention to detail, such as the Happy Birthday Bonus. We hope that our ongoing bonuses will continue to bring you joy and excitement. Thank you for being with us! If you ever require assistance or have enquiries, don't hesitate to contact our 24/7 Live Chat or drop us an email at [email protected]. Playfina is dedicated to ensuring that your online gaming experience remains consistently smooth and enjoyable. Have an amazing time, Playfina Casino

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What sets Playfina apart is their embrace of both traditional fiat and modern cryptocurrencies. This forward-thinking approach to payment methods, coupled with their impressive game selection, provides a seamless and futuristic gaming experience. The process from deposit to withdrawal is fluid and hassle-free.

Dear TerryLoo, Thank you for sharing your experience! We're delighted that you've noticed our commitment to offering both traditional fiat and cryptocurrencies as payment methods. Moreover, we're glad that you find the entire process, from deposit to withdrawal, to be seamless and hassle-free. Our team works hard to curate an impressive games selection and we're pleased that this has contributed to a seamless and futuristic vibe for you. Your satisfaction is our priority and we can't wait to welcome you back for more exciting moments at the casino! Should you face any problems or have any enquiries, our 24/7 Live Chat is ready to assist you, or you can write to us at [email protected]. At Playfina, your enjoyable gaming experience is our commitment. Best wishes always, Playfina Casino

user avatar

Large selection of games
- Wide range of deposit options
- Stable website, no lags when playing
- Fast verification under 6 hours!
- Payout within 24 hours!
- Lots of bonuses and free spins
- Fast live support via live chat

Payout could be a little faster in 2023
- No Paysafecard option
- When the bonus is played through, the game restarts...
- Nothing major negative so far

Dear Katharina58, Thank you for the positive feedback! We're glad that you enjoyed our games selection and found the website stable with no lags. Our team takes pride in providing fast verification and payouts. Enjoy the bonuses and free spins and, remember, our live chat support is here for you whenever you need assistance! While we do not currently support PaySafeCard on our website, we offer a wide range of payment methods, including cards, electronic wallets and cryptocurrency wallets. We are committed to expanding our options and continuously improving our services. We also make every effort to process withdrawals from our end as quickly as possible. However, please be aware that occasional delays may occur on the payment system's side. Rest assured, we are actively working to minimise any potential delays and appreciate your understanding. If you face any challenges or need assistance, remember that our Live Chat is accessible 24/7, and you can also reach out to us via email at [email protected]. At Playfina, we are dedicated to being there for our players whenever they need assistance. We're excited to keep impressing you, Playfina Casino

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Dear Gabitli, Thank you for your positive review! It's great to know that our unique approach has captured your interest. We take pride in our meticulous games selection and we're pleased that you've noticed the attention to detail. Moreover, we're happy that our weekend bonuses bring you pleasure and excitement. Your feedback confirms that we're on the right track in creating an enjoyable gaming experience for our players. If you ever require assistance or have enquiries, don't hesitate to contact our 24/7 Live Chat or drop us an email at [email protected]. Playfina Casino is dedicated to ensuring that your online gaming experience stays consistently seamless and delightful. Warmest wishes, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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