Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Playfina Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Zula Casino
9.7 /10 7
Yay Casino
9.6 /10

Playfina Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 1053 reviews
9.7/10
1053 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Tobique Gaming Commission
Company
Affiliate Program
Languages
English, French, German, Norwegian, Finnish, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant online casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

Playfina Casino bonsues section looks diverse. New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots.

Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.7/10 1053 reviews

Top reviews from our players

Playing at Playfina Casino has been an exciting experience. They have deposit bonuses and show their appreciation for customer loyalty. Great selection of games…as well, the website is well laid out and easy to navigate. I recommend playing and trusting this site.

Unfortunately, live chat is not available. Support can be contacted by email and their response time is quick. Other than that I have nothing negative to say about playing at Playfina Casino.

Dear Shakeydd, Thank you for recommending our site – we're grateful for your trust! It's very nice that you value our deposit bonuses and our dedication to customer loyalty. We're happy that you like our extensive range of games, and we're thrilled that you find our website easy to navigate. We regret any inconvenience you faced while trying to access our live chat service. It's usually accessible on our website, so we're concerned about the issues you encountered. There might have been technical challenges or a temporary glitch. We recommend trying to clear your browser cache and revisiting our site, or accessing it from a different browser. This often resolves such issues. If the problem persists, please don't hesitate to reach out to our support team via email, and they'll be happy to assist you further. Encountering challenges or have questions? The Playfina team is here to assist you. Reach out to our Live Chat at any time or drop us a message at [email protected]. Ensuring your seamless gaming experience is our top priority. With warm wishes, Playfina Casino

user avatar

Very good online performance many games to choice so I can say a strong website. The support is very friendly and they help you wherever they can. Many promotions every week and a lot of payment methods. Also, the opportunity to try the games for free at first is very helpful.

Dear Marocsbest, Thank you for your positive feedback! We're delighted that you've had a good experience with us and that you appreciate the wide range of game choices available. Our support team is always here to help, and we're glad they've provided you with friendly assistance. We aim to offer numerous promotions and ensure there are plenty of payment methods for our players' convenience. We'll continue striving to provide an excellent gaming experience! If you ever need assistance or have any enquiries, feel free to reach out to our 24/7 Live Chat or send an email to [email protected]. Playfina is committed to ensuring that your online gaming experience remains consistently smooth and enjoyable. Best wishes always, Playfina Casino

user avatar

I really liked this casino & follow their channel on Telegram, where I participate in the contests they have for free spins. I had won twice & claimed the free spins with no issues but when I won recently, I wasn't able to claim them because I'm not a verified player. But I wasn't for the other two contests either. I asked support about it & was met with a pretty unhelpful response. The casino itself is good but the customer support definitely leaves much to be desired

Klare Nachteile kann ich nicht feststellen, außer dass ich nach meiner Rückkehr nach Spanien ohne VPN nicht richtig spielen konnte. Aus Deutschland, Kanada, Österreich – alles ist perfekt, aber es scheint, dass sie in unserem Land keine Lizenz haben

Dear Budanimclub0, Thank you for sharing your experience with us. We're glad that you've enjoyed participating in our contests on Telegram! We apologise for the confusion regarding your recent winnings and the response from our support team. Every day, we strive to improve, and we will certainly not overlook your feedback. Currently, to claim prizes won in our Telegram competitions, account verification is indeed required. Participation rules are attached to each competition post. Please contact our technical support chat and mention that you came from this website. We will assist you in quickly completing the verification process and obtaining your prize. Moreover, we're glad that you've had a positive experience with our website from Germany, Canada and Austria. It's important to note that our site is licensed and operates strictly according to regulations. Spain is a restricted country on our website. A full list of restricted countries can be found in our Terms & Conditions, under the 'Who can play' section. We encourage all users to adhere to our site rules and approach gaming responsibly. Always remember, we're here to assist you. Whether you require immediate assistance on our 24/7 Live Chat or prefer to send us an email at [email protected], we're always prepared to ensure that your Playfina gaming experience is the best it can be. Warmest regards and appreciation, Playfina Casino

user avatar

I think Playfina is one of the best online casinos if not the best. They have a huge welcome bonus for new players and deposit bonuses for existing players. They also give out plenty of no-deposit giveaways that players can participate in. What else can you ask for right!? They also have good customer support that will help you with anything you need help with. So that's why I think you should start playing at Playfina because you’ll be missing out!!

The only complaint I'm going to make is that there’s this one occasion that I'm supposed to get 40 free spins but never got it and I couldn't get a hold of support because the live chat was down for some reason. I also never got a reply when I emailed them so I ended up missing the days required to activate it. Hopefully, they can see this review and maybe compensate me for it lol. Other than that everything else is good with Playfina still one of the best!

Dear supREMO, Thank you for your glowing review! We're thrilled that you consider our casino one of the best. We take pride in offering generous welcome bonuses for new players and exciting deposit bonuses for existing players. Additionally, we're delighted that you appreciate our regular promotions, including no-deposit offers. Our dedicated customer support team is always here to assist you with any enquiries or assistance you may need. We apologise for the inconvenience you experienced with the free spins and the unavailability of our live chat support. It's possible that you tried to contact us during a period of technical maintenance or just encountered a glitch. We recommend clearing your cache and trying to access the site again. Additionally, please reach out to our support chat and mention that you came from this website. We'll investigate why you didn't receive the free spins and explore the possibility of compensating you for the inconvenience. Please also mention that you reached out to our email but did not receive a response. We appreciate your understanding and patience, and we're committed to ensuring that all our players have a positive experience with us. If you encounter any difficulties or have enquiries, please feel free to contact our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're dedicated to ensuring that your gaming experience is a pleasurable one. Gratefully yours, Playfina Casino

user avatar

***Best Online Casino for a variety of games***
Customer Support is always helpful, and very time efficient so you can get back into the online Casino experience

Not many free spins or bonuses are available to you, when you have finished your free spins you can't play any other games you can only play that one game till you have played through the bonus

Dear Emma_89, Thank you for your positive review! We're delighted to be recognised as your top choice for a wide range of games. Our dedicated customer support team takes pride in delivering helpful and efficient assistance, allowing you to seamlessly enjoy your online casino experience. We're sorry to hear that you feel we offer few bonuses because, in addition to various promotions and activities, we do offer players daily bonuses. Additionally, we host regular promotions on our social media channels where players can participate and win no-deposit prizes. Regarding the limitation on games selection during an active bonus, this is a common condition across different casinos, so is not unique to us. We look forward to seeing you on our social media channels for more exciting promotions and giveaways! At Playfina, we're here for you 24/7. Don't hesitate to reach out to our Live Chat or send an email to [email protected] for any questions or concerns. We take pride in assisting our players. For your comfort, Playfina Casino

user avatar

As a beginner, I found Playfina easy to navigate. It has a user-friendly interface and I love that there are many selections of games that I enjoy every once in a while that I gamble online. It also has friendly and ready-to-assist live chat agents.

I am a newly registered player and I haven't found anything that i dislike about Playfina.

Dear Enajla88, Thank you for sharing your experience as a beginner! We're glad that you find our casino easy to navigate and enjoy the wide selection of games we offer. Our user-friendly interface and helpful live chat agents aim to provide you with a seamless gaming experience. We're delighted to have you as a newly registered player and look forward to providing you with excellent service as you continue to explore our platform! If you need any assistance, Playfina's support team is available 24/7. You can reach out to us via our Live Chat or send an email to [email protected]. We are dedicated to ensuring the best gaming experience for you. Have an amazing time, Playfina Casino

user avatar

I love the huge variety of games and providers the support team is great and have always been satisfied after playing here. I love love love it!! I'm going to tell all my friends to play here

Dear Mylemoo, Thank you for your fantastic feedback! We're delighted to read your review and that you love the wide variety of games and providers available on our platform. Our support team works tirelessly to ensure that every player has a satisfying experience, so we're delighted that you've been consistently satisfied. Your recommendation means the world to us, and we appreciate you sharing about us with your friends. We look forward to welcoming them to our casino and providing them with the same exceptional experience you've enjoyed! At Playfina, our priority is to provide you with a seamless gaming experience. Should you need assistance or have any questions, please feel free to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're here to assist you every step of the way. Always at your service, Playfina Casino

user avatar

Competitions/Tournaments bonus winnings are good with the chances to win are very high compared to other online pokie websites. Can withdraw as low as 20

Not as well free spins when asking for a bonus directly through support chat and the lowest amount able to deposit would be better if it was 10 dollars..

Dear Mj9666, We're grateful for your review! It's great that you've had positive experiences with our competitions and tournaments, and we wish you even more winnings in the future! We appreciate your input regarding free spins. We'd like to inform you that, if you're looking for free bonuses, we regularly host various promotions on our social media channels and delight winners with no-deposit prizes. We invite you to join us there for a chance to win these prizes too! Regarding the minimum deposit amount, we've aimed to strike a balance to ensure that the minimum deposit is not only accessible to most players but also provides an engaging gaming experience on our site. We'll take your suggestion into consideration as we continue to enhance our offerings. We're here to guarantee that your gaming experience is seamless and delightful. If you require assistance at any moment, don't hesitate to reach out to our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're consistently prepared to aid with any issues. For your ultimate comfort, Playfina Casino

user avatar

A good selection of games, a great casino, and also excellent reviews highly recommend it. Playfina is a top review casino I like this casino try your luck today awesome customer service good paying wins and game variety are no doubt awesome I love this casino it is honest and reliable wins. Definitely highly advise all you players out there who enjoy great variety and tremendous wins I rate ten out of ten to try your luck today and win big like I did I wish you the very best of luck

What I don't like about this casino It is excellent to me there is nothing I only a couple of things that I do not like about the casino but the only 1 thing i don't like is no instant withdrawal procedure no pay id other than that cannot seem to find anymore dislikes about Playfina casino except as i said no pay id option also there's no instant withdrawal procedure and i dont like the fact i didn't find the Playfina casino much earlier no pay id option is a downside and no instant withdrawal procedure is mt only dislikes

Dear Joelzy, Thank you for your glowing review! We're honoured to receive such high praise! Our team works hard to ensure that our players have a top-notch experience, so it's wonderful that you've enjoyed your time with us. We take pride in offering a wide selection of games, top-notch customer service, and a rewarding gaming experience overall. Your recommendation means a lot to us, and we're delighted to have earned your trust and loyalty. We appreciate your input regarding the withdrawal procedure and payment options, and we'll certainly look into ways to improve in these areas. Additionally, we want to emphasise that we strive to process withdrawals as quickly as possible from our end. However, there are factors outside our control that may occasionally result in slight delays, such as payment system issues. We value your opinion and hope to continue providing you with a great gaming experience. Ensuring your seamless gaming activities is our top priority at Playfina. If you encounter any concerns or have questions, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. We are here to assist you with pleasure. Sending best regards, Playfina Casino

user avatar

I have been in Playfina for two weeks and in those two weeks I was amazed at the huge selection of slots from all providers after a week of signing up, I was contacted by the VIP manager and offered all the help that I needed and of course some VIP bonuses
Playfina has daily promotions, raffles, and tournaments that make your experience very unique

Dear Ahmad89, Thank you for sharing your positive experience! It's great to know that you've discovered the variety of slots available and enjoyed the special attention from our VIP manager. We do indeed offer a diverse range of bonuses and activities for our players, along with various promotions on our social media channels where you can win no-deposit prizes. If you haven't already, we invite you to follow us on Instagram, Telegram, and Twitter for even more exciting opportunities! At Playfina, we're dedicated to ensuring that your gaming experience is seamless. Should you need any assistance or have enquiries, please don't hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. Keep spinning and winning, Playfina Casino

user avatar

Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
Crown Coins Casino Read Review Play
Sweep Las Vegas Casino Read Review Play
The Win Zone Casino Read Review Play
Jackpota Casino Read Review Play
Big Shot Games Casino Read Review Play