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Playfina Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

Playfina is not just a casino, it's a whole world of possibilities and excitement! I am amazed by the variety of games, innovative solutions and great service that this institution provides.

But I was confused by the fact that such a huge service that offers a wide range of products, I could not find Playfina has its own mobile application, in my opinion this is an omission

Dear Сiantegor, Thank you for your glowing review! Our casino really strives to offer a world of possibilities and excitement for our players. We take pride in our wide selection of games, innovative solutions, and top-notch service. Your appreciation is a great motivator for us to continue delivering outstanding experiences. While we don't have a specific mobile app, our website is optimised to provide a seamless experience across different devices. This means that you can access our casino and enjoy our offerings from anywhere without the need to download a separate app. We appreciate your feedback and will take it into consideration as we strive to improve our services further. At Playfina, we're dedicated to offering continuous support to our players. Whether you come across any challenges or have enquiries, our Live Chat is accessible 24/7, and you can also reach us via email at [email protected]. Your satisfaction is our priority. Wishing you the utmost joy, Playfina Casino

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After visiting Playfina, I have a feeling that I have found a new level of gaming pleasure. This casino not only offers a wide range of games and lucrative bonuses, but also creates a unique atmosphere of excitement and thrill.

Dear Tyannana, Thank you for sharing your experience! We're so excited that you feel our casino offers a new level of gaming pleasure. We constantly strive to add new games to the website, improve our bonus offers, and create an atmosphere of excitement and thrill. This is why we're very pleased that you've noticed these aspects. If you need any assistance, Playfina's support team is available 24/7. You can reach out to us via our Live Chat or send an email to [email protected]. We're dedicated to ensuring the best gaming experience for you. Ensuring your satisfaction, Playfina Casino

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Playfina is not just a casino, it is a true work of art in the world of gambling. Great design, intuitive interface, a lot of games and mind-blowing winnings make Playfina unrivaled in its class.

Dear Fayrencho, Thank you for your wonderful review! We're thrilled that you see our casino as a work of art. From our stunning design and intuitive interface to our vast games selection, we're honoured to be considered unrivalled in our class. Your appreciation motivates us to continue delivering excellence. We congratulate you on your impressive winnings and wish you even more success in the future! Playfina is committed to delivering the ultimate online gaming experience. Should you face any challenges, feel free to reach out to our 24/7 Live Chat or send an email to [email protected]. We're here around the clock, ready to assist you! Supporting your gaming journey, Playfina Casino

user avatar

Playing at Playfina is like traveling to the land of incredible opportunities and endless excitement. Every game here is a new story, every win is a new victory! My expert assessment for Playfina casino is the highest score, because here everything is thought out to the smallest detail for the maximum satisfaction of players.

The only thing I would like is that the wagering amount would be a little less, or that more time would be given, sometimes it is quite difficult to cope with the conditions

Dear Adalisa, Thank you for your fantastic feedback! We're pleased that you experience our casino as a journey to incredible opportunities and endless excitement. We're delighted to read such a nice review about the games offered on our website, as well as our attention to detail – it really is true, and we appreciate you highlighting this in your review. As for the wagering amount and time, we want to assure you that we have also approached this matter responsibly and strived to maintain a balance between fair and engaging gameplay. However, we will definitely take note of your feedback for further website improvements. At Playfina, we're here for you 24/7. Don't hesitate to reach out to our Live Chat or send an email to [email protected] for any questions or concerns. We take pride in assisting our players. Pleasing customers is our mission, Playfina Casino

user avatar

Playfina - unique games, interesting promotions and professional support make the gaming process unforgettable. As an expert in the field of gambling, I recommend Playfina to all lovers of quality entertainment and generous winnings.

Dear Vinahin73, Thank you for sharing your experience! It's always rewarding to receive praise from someone knowledgeable in the gambling industry. Our casino is dedicated to providing a unique gaming experience with interesting promotions and professional support. We're glad that you find it unforgettable and recommend it to others. Your endorsement means a lot to us, as we're committed to delivering quality entertainment to all our players. Our committed support team at Playfina is available 24/7 to assist you. Feel free to reach out to us via Live Chat at any time or send an email to [email protected] for any help you may need. Your satisfaction is our top concern. Wishing you continued gaming success, Playfina Casino

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Playfina is a place where excitement and luxury come together in a perfect combination. Fast-paced games, generous bonuses and an atmosphere of excitement - all this makes Playfina a great place for everyone who is looking for unforgettable emotions and exciting experiences.

Dear Сlovisoker, Thank you for the amazing review! We're thrilled that you find our casino to be a perfect combination of excitement and luxury. Moreover, we're delighted that you mentioned our games, bonuses, and website atmosphere in your review. Our team works tirelessly on all these aspects and more, so receiving such reviews from you is a pleasure. We're glad to be your choice for unforgettable moments! At Playfina, our priority is to guarantee a seamless gaming experience for you. Should you need assistance or have any questions, feel free to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're here to help! Wishing you joy, Playfina Casino

user avatar

It is a super casino, and I love it so much.
Fast pay out, good service and people are awesome.

Dear Killinger1, Thank you for the positive feedback! We're so happy that you love our casino and are enjoying your experience. It's wonderful to know that you appreciate our fast payouts, good service, and awesome team. We take great care in what we do, so receiving such reviews from our players is very rewarding and motivating. At Playfina, we're here to assist you at all times. If you require any help or have queries, please contact our Live Chat, available 24/7, or write to us at [email protected]. We believe in making your gaming experience enjoyable. Good luck and happy gaming, Playfina Casino

user avatar

Amazing casino.
It's got fast payouts and the customer service is great.
Heaps of different games to choose from your choice is endless, sign up now you won't regret it

Dear BoutDemTingz, We greatly appreciate your kind words about our casino! It's wonderful to know that you've experienced fast payouts and exceptional customer service, along with our extensive games collection. We take pride in offering an extensive selection of options, ensuring that there's something for every type of player. Thank you for noticing and highlighting these aspects in your wonderful review of our website! Always remember, we're here to support you. Whether you require immediate assistance via our Live Chat, accessible 24/7, or if you prefer to send us an email at [email protected], we're continuously prepared to ensure that your Playfina gaming experience is the best it can be. Keeping you in focus, Playfina Casino

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Playfina has great bonuses and the best games to play. It’s my favourite casino, I don’t like to play anywhere else. Ten stars. They even do no deposit bonuses.

Nothing at all. I’ve never had an issue. The support team is always quick to respond and solve and answer and questions I might have. They can have my deposits anyday.

Dear Inwinwso, Thank you for your fantastic feedback! We're so pleased to hear that we're your favourite casino and honoured to have earned ten stars from you. We're thrilled to read about your positive experience with us. Additionally, we're pleased to know that you've never encountered any issues and that our support team has been quick and helpful in addressing your questions. You can't imagine how much such reviews from our players inspire us to achieve new heights! Feel free to contact us any time you need to via our 24/7 Live Chat or by emailing us at [email protected]. At Playfina, our goal is to provide you with a smooth and enjoyable gaming experience. With our best wishes, Playfina Casino

user avatar

This casino is great in appearance and it's very easy to navigate. It has a wide selection of gaming providers and also great bonuses. I would definitely recommend it to friends.

The only downside I would have to say is the winning ratio. It's not the casinos fault but still it is a downside. Other than that, I would recommend.

Dear TammiScalplock, Thank you for recommending us to your friends! We appreciate your kind words about our casino's design and user experience. Moreover, we take pride in offering a wide range of games from top providers along with exciting bonuses. We continuously add new games to the site and strive to regularly update our bonuses so that all our players truly enjoy their time spent with us. Also, we greatly appreciate your feedback regarding the winning ratio. Of course, we cannot guarantee wins only, as that's the nature of casino gaming. Additionally, we cannot influence the results of games in any way as the games are configured by the providers. However, as a licensed casino, we can ensure a fair and enjoyable environment for all our players. You can try different games for your bets. We recommend subscribing to our Telegram channel, where we regularly post about games in which players have achieved big wins. Perhaps these posts will help you to choose games for your bets more effectively. Wishing you the best of luck and many exciting wins ahead! At Playfina, we're here to support you around the clock. If you ever require assistance or have any questions, please don't hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. Your satisfaction is our priority. With our highest esteem, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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