Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Playfina Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Playfina Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.7/10 1049 reviews

Top reviews from our players

I was amazed at the speed of payouts at Playfina. I withdrew my winnings in just a few minutes, without any hassle or delays. The casino offers a wide range of withdrawal methods including bank transfers, e-wallets and cryptocurrency.

Apparently because of all this abundance that is present in Playfina, it is sometimes difficult for me to find something, but thanks to the support team everything is quickly resolved

Dear Betheodoramle, Thank you for sharing your experience! We're delighted that you were impressed with the speed of our payouts. Moreover, we're glad that you appreciated the variety of withdrawal methods we offer. Our team always strives to process withdrawals as quickly as possible on our end, so we truly appreciate you noticing and mentioning this in your review. As for the abundance present in our casino, we understand that our wide selection, whether it be payment methods or games, can sometimes be overwhelming and we're always here to help. We aim to make navigating our extensive selection as smooth as possible. Additionally, our support team is always available to assist and we're very glad they were able to help you promptly. Regardless of the questions or challenges you might face, our Playfina support team is ever-prepared to lend a helping hand. You can reach out to us via our 24/7 Live Chat or by emailing us at [email protected] at your convenience. Your satisfaction remains our top priority. With utmost sincerity, Playfina Casino

user avatar

Playfina offers a huge variety of games, from classic slots to innovative video slots with amazing bonus features. There are also table games such as blackjack and roulette, as well as a live casino where you can interact with real dealers. Whatever your preferences, Playfina has a game for you.

Dear Aloriannedian, Thank you for your fantastic review! We're pleased to offer such a diverse range of games and are always working to add more exciting options. Whether it's classic slots, table games, or the live casino, we're committed to providing top-notch entertainment. Keep exploring and have fun with us at Playfina! We're dedicated to ensuring that your gaming experience remains seamless and enjoyable. If you require assistance at any time, reach out to our 24/7 Live Chat or send an email to [email protected]. At Playfina, we're always looking to assist you. Have a great day, Playfina Casino

user avatar

From the very first spin on Playfina, I knew I was in for something special. The games are smooth, the graphics are great, and the atmosphere is truly addictive. The bonuses are incredible! I received a welcome bonus, free spins and cashback, which made my experience of playing even more enjoyable.

Dear Bariagopattan, Thank you so much for your wonderful review! We're glad to learn that you had such a positive experience from the very first spin and appreciated our games and bonuses. We strive to create an engaging and enjoyable atmosphere for our players, and your feedback shows that we're on the right track. We hope that you continue to have a great time at our casino! If you come across any challenges or need additional assistance, our Live Chat is available 24/7. You can also reach out to us via email at [email protected]. Playfina is always ready and eager to assist you. We value your opinion, Playfina Casino

user avatar

Playfina is not just an online casino. It's a place where dreams merge with reality and excitement becomes part of everyday life. With its top-notch games, generous bonuses and impeccable customer service, Playfina elevates online gambling to a whole new level. Get ready for a journey full of surprises and exciting wins.

Dear Scarmoniellema, Thank you for your amazing review! We are thrilled to see that our casino has become a place where dreams come alive and excitement fills every moment for you. We are also pleased that you have enjoyed our games, generous bonuses, and customer service. We strive to provide an unparalleled online gambling experience, and we're honoured to have you join us on this adventure! Should you have any questions or require assistance, remember that our Live Chat is available 24/7. Additionally, you can always email us at [email protected]. At Playfina, we're always ready and eager to support you. With deepest respect, Playfina Casino

user avatar

Playfina Casino is not just a gaming platform. It is a kaleidoscope of emotions where everyone can find something for themselves. Whether it's the thrill of live games or the relaxing spin of classic slots, there's everything you need for an unforgettable gaming experience.

No matter how strange it is, but this huge collection of games, on the contrary, prevents me from choosing one thing, and I am constantly wandering through these spaces, thank you that tech support helps with choice.

Dear Ssicahadin, Thank you for your glowing review! We're thrilled that you see our casino as a vibrant kaleidoscope of emotions. We continuously add new games and providers to the website so that our players can always find something interesting and suitable for themselves, and we're delighted that you appreciate this. While we understand that having such a wide variety of options can make it challenging to choose, we're pleased that our tech support team has been able to assist you in making your selection. Additionally, our website features games categorised into sections, as well as a search bar and, of course, our friendly customer support service, which is always ready to help you with your choice. If you ever need assistance, the Playfina support team is available around the clock. Feel free to connect with us via Live Chat or by sending an email to [email protected]. Our commitment is to deliver the ultimate gaming experience for you. Warm regards, Playfina Casino

user avatar

In the harsh world of online gambling, Playfina is a revitalizing oasis of security. An advanced encryption system protects my data, while regular checks ensure fairness and transparency of game results. Here I was able to relax and fully immerse myself in exciting entertainment without worrying about my well-being.

Dear Ciaraimira, Thank you for your wonderful review! It's very pleasant to know that you've found our casino to be a secure haven in the sometimes harsh world of online gambling. We are a licensed casino and take the protection of our players very seriously, so we're delighted that you were able to relax and fully immerse yourself in our exciting entertainment. The games should indeed be safe, responsible, and enjoyable, and we're always here for you to ensure this and create all the necessary conditions for a pleasant time spent with us. At Playfina, we prioritise your gaming experience. In case of any issues or queries, feel free to reach out to our Live Chat, open 24/7, or email us at [email protected]. We're here to assist you. Sending our regards, Playfina Casino

user avatar

Playfina Casino is a master of illusions, making winnings appear out of thin air. Generous welcome bonuses, regular promotions and free spins turn every visit into a lucrative adventure. Luck plays no role when you play at Playfina - here you are the blacksmith of your own winning future.

Dear Tiantanats, Thank you for your fantastic review! We're delighted that you've discovered the magic of our casino. Moreover, it's wonderful to know that you've enjoyed our welcome bonuses and regular promotions. We invite you to join our Instagram, Twitter, and Telegram channels, where you'll find even more exciting offers and contests with the chance to win no-deposit prizes. We're honoured to have you join us on this thrilling journey, and we can't wait to continue surprising you with exciting rewards and unforgettable experiences! Your uninterrupted gaming enjoyment is our utmost priority here at Playfina. If you come across any issues or have enquiries, feel free to reach out to our 24/7 Live Chat or drop us an email at [email protected]. We're dedicated to assisting you with a robust service. Sending our appreciation, Playfina Casino

user avatar

At Playfina, geographical boundaries are erased. This casino welcomes players from all corners of the world, offering a wide range of payment methods and support for multiple languages. Regardless of your nationality or location, you will feel part of a global community of passionate gamers.

Although Playfina allows you to receive payment from anywhere, even to a cryptocurrency wallet, the withdrawal time was a little longer than I expected, although the support team calmed me down immediately.

Dear Ixonarenad, Thank you for your positive feedback! We're glad to know you're enjoying our international gaming environment. Our goal is to create a space where players from all over the world can come together and enjoy top-notch entertainment. However, it's important to note that we are a responsible casino, so it's essential for us to maintain a safe and compliant environment. This is why we recommend for all users to familiarise themselves with the list of restricted countries in our Terms and Conditions to ensure compliance. As for withdrawals, we indeed offer a variety of payment methods, including cards, electronic wallets, and cryptocurrency wallets, ensuring that every one of our users can utilise the most suitable option, so we're pleased that you find our payment options convenient. We apologise for any delay you encountered with your withdrawal. Please rest assured that we are doing everything possible at our end to process these promptly. However, occasional delays may occur on the payment system's side. We're glad that our support team was able to promptly address the concerns and reassure you. Encountering challenges or have questions? The Playfina team is here to assist you. Reach out to our Live Chat at any time or drop us a message at [email protected]. Ensuring a slick gaming experience is our top priority. Kindly yours, Playfina Casino

user avatar

In the world of online casinos, trust is a rare commodity. But Playfina is a beacon of reliability, lighting the way for those looking for a safe and honest gaming experience. With a license from a respected gaming jurisdiction and the use of state-of-the-art security measures, you can rest assured that your funds and personal information are in safe hands.

Dear Nerikassic, Thank you for your positive review! We understand the importance of providing a safe and honest gaming experience for our players, which is why we go above and beyond to ensure that your funds and personal information are protected at all times. It's truly gratifying to know that players can enjoy their time on our website and feel comfortable and safe. We're honoured to have earned your trust and look forward to providing you with a safe and honest gaming experience for years to come. At Playfina, we're here to help you at any time. If you have any questions or need assistance, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. Your satisfaction is our goal. With genuine thanks, Playfina Casino

user avatar

In addition to its impressive library of games, Playfina is famous for its impeccable customer service. The 24/7 support team is always ready to help in the most unusual situations. Here you will not feel like an outsider, but rather a dear guest in the kingdom of interactive entertainment.

Dear Havalliall, Thank you for your kind words about our casino! We're glad to know that you appreciate not only our extensive games library but also the exceptional customer service we provide. Our team is passionate about our work, and we take pride in fostering a welcoming and inclusive environment where every player is treated like a valued guest. This is why we're delighted that you notice and appreciate it. We wish you even more enjoyable moments with us and plenty of gaming pleasure! No matter what queries or difficulties you may encounter, our support team at Playfina is always ready to assist you. Contact our 24/7 Live Chat or email us at [email protected] anytime. Your satisfaction is our priority. Best regards and big wins, Playfina Casino

user avatar

Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play