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Playfina Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I highly recommend this online casino site to anyone and everyone that likes such entertainment, there are different game providers/platforms for you to choose from, customer service is on call and handles the matter instantly also gives you exclusive and exciting games to play, by far the best that I have been on. They do a great job with bonuses and offers every now and then, you have to vote for these guys hands down, if you make a deposit take advantage of the bonuses offered, you never know your luck… Nothing bad to say about this site they are awesome.

What’s not to like? They provide a great service, very happy customer
I’m excited for the next new and exclusive games to play cannot wait.

Dear Bossladybeetch, Thank you for your glowing feedback and recommendation! We're excited to know that you’re enjoying our variety of games, responsive customer service, and generous bonuses. Your enthusiasm for new games is exciting and we're happy to inform you that you’re in the right place, as we're constantly adding new games to the site and will continue to do so to ensure that every player can find something they enjoy. Stay tuned for more exclusive content and enjoy your time with us! If you ever need assistance or have enquiries, feel free to reach out to our 24/7 Live Chat or send an email to [email protected]. Playfina is committed to ensuring that your online gaming experience remains consistently smooth and enjoyable. Enjoy your gaming experience, Playfina Casino

user avatar

I like it so much, a lot of time i spend it and enjoy myself. Top bonus, top games and top Support. I hope you guys have fun like me and good evening .

Dear Quanito, Thank you for sharing your great experience! We're thrilled that you’re loving our top bonuses, games, and support. Our team invites you to also check out our Instagram, Twitter, and Telegram channels, where you’ll find even more exciting offers. Additionally, we regularly host contests and competitions on our social media, where winners can receive no-deposit prizes. Enjoy your evening and keep having fun with us! Don't hesitate to get in touch with us via our 24/7 Live Chat or send us an email at [email protected]. Our commitment to providing you with a smooth gaming experience at Playfina is unwavering. With best regards, Playfina Casino

user avatar

This is an excellent casino, so much so I put a vote in for the best casino. Loads of games. I won some and I lost some like all casinos but the games are fair. Great support also. Found all the games I like playing and bonuses are great.

Even though it's a 10, the only issue I have is the withdrawal time to card. Would think having moved up a fair bit on the vip level it would be quick but that's all.

Dear Peterpierre311, Thank you for your loyalty and for voting us as the best casino! We came very close to taking first place this year, but we’re confident that with such support we’ll achieve it next time. We’re delighted that our games, bonuses, and support have made such a positive impression on you. As for the withdrawal time, we’d like to note that we do our best to process withdrawals as quickly as possible. However, there are factors beyond our control, such as delays that can sometimes occur on the payment system’s side. We appreciate your feedback on withdrawal times and will continue working to improve this aspect, especially for our valued VIP members. We understand that you might have questions or face issues while gaming at Playfina. Our Live Chat is operational 24/7, or you can always reach us at [email protected]. We're here to ensure that your experience is seamless. Always by your side, Playfina Casino

user avatar

Discover the exciting world of Playfina Casino, where it goes above and beyond. Elite offers this unparalleled range of games, where every spin and bet offers the hope of amazing wins. It has an unlimited supply of video slot machines, ranging from exciting classic slot machines to modern masterpieces with diverse images and unique themes.

Dear Abdulaziz, Thank you for the enthusiastic review! We’re so pleased that you’re loving our wide selection of slots. We take pride in offering everything from timeless classics to the latest and most innovative games. Our goal is to provide an exciting and high-quality gaming experience, so we’re delighted to know that you’re enjoying it. We hope that your journey with us continues to be filled with thrilling moments and incredible wins! Should you encounter any challenges or require further assistance, our Live Chat is operational 24/7. You may also write to us at [email protected]. Playfina is always eager to assist. To your gaming joy, Playfina Casino

user avatar

Awesome online casino with extremely great customer service. Games are quick and fair. The site is designed for easy navigation. Wish I had found this place much sooner. Just very pleased with my chances here.

Dear Djh1497, Thank you for the fantastic review! We're so glad that you’re enjoying everything about our casino – from the games and their fairness to our customer service and site design. We always strive to create the best experience for our players, so it’s wonderful to learn that you’re pleased. We’re happy to have you with us and wish you lots of continued fun and success. At Playfina, we stand ready to support you around the clock. If you need assistance or have any questions, don't hesitate to get in touch with our Live Chat, available 24/7, or email us at [email protected]. Focused on your satisfaction, Playfina Casino

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Just started and am just getting used to the site. At the moment I'm voting for this site. Once I get the hang of it I'll be fine. Has good bonuses and games.

Dear Awhipops, Thank you for your review! It’s great to know that you’re enjoying our bonuses and games. You can find even more exciting offers on our Instagram, Twitter, and Telegram channels. Additionally, we are constantly expanding our games collection and adding interesting promotions to the site. We understand that it takes time to get used to a new site, but we hope to earn a 10 out of 10 rating from you in the future. At Playfina, we believe in providing you with a seamless gaming experience. Should you need assistance or have queries, our Live Chat is available 24/7, or you can send us an email at [email protected]. We're always here to help. With heartfelt gratitude, Playfina Casino

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The variety of games at Playfina is exceptional. Whether I'm in the mood for slots, table games, or live dealer options, Playfina always has something that meets my needs.

Dear Сilianneko, We appreciate your review and are happy to learn that you enjoy our exceptional games variety. At Playfina, we aim to meet all of your gaming needs, whether it’s for slots, table games, or live dealer options. We are constantly expanding our games collection with titles from the best providers to ensure everyone can find something they love. Don't hesitate to contact us via our 24/7 Live Chat or by emailing us at [email protected]. Our commitment is to provide you with a smooth gaming experience at Playfina. With utmost respect, Playfina Casino

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Exclusive bonuses and offers at Playfina keep things fresh and exciting. They regularly provide special deals that are hard to resist and add more fun to the gaming experience.

Dear Iloraliena, Thank you for the positive review! It’s wonderful to know that our exclusive bonuses and offers keep your gaming experience exciting. Additionally, we’re pleased to inform you that even more interesting offers and promotions can be found on our social media channels. We invite you to follow our Twitter, Instagram, and Telegram channels to stay updated on our enticing promotions. If you need help or have any questions, feel free to reach out to our 24/7 Live Chat or send an email to [email protected]. Playfina is committed to ensuring that your online gaming experience is consistently seamless and enjoyable. Wishing you great wins, Playfina Casino

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The VIP program at Playfina is one of the best I've seen. The perks and exclusive benefits you receive as a VIP member are truly outstanding and make you feel valued.

Dear Hyrenziean, Thank you for your fantastic feedback! We’re so glad that you’re enjoying our VIP program. Providing outstanding perks and exclusive benefits to our VIP members is something we take pride in. Your satisfaction is our greatest reward. Have questions or need assistance? No worries! Our Live Chat support team is available 24/7 and you can also contact us via email at [email protected]. At Playfina, we're always ready to assist you. Here for your needs, Playfina Casino

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Playfina's tournaments and challenges are incredibly engaging. The competitive spirit they foster adds an extra layer of excitement, and the rewards make it all worthwhile.

Dear Xinghammya, Thank you for sharing your positive experience! We’re so glad that you find our tournaments and challenges incredibly engaging. We strive to create a site where you can have a great time, offering everything from tournaments, challenges, and enticing promotions to exciting games from the best providers. We’re happy that you appreciate our efforts and are satisfied with your experience. At Playfina, we're here to assist you whenever you need us. Whether you encounter any issues or require assistance, our Live Chat is accessible 24/7, or you can reach out to us via email at [email protected]. We're enthusiastic about ensuring that your gaming experience remains enjoyable. Your engagement is highly valued, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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