Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Playfina Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.7/10 1049 reviews

Top reviews from our players

Playfina offers a great variety of games and providers. The exclusive bonuses are a nice touch, and I always feel secure when playing. Excellent casino!

Dear Zinariegol, Thank you for the great feedback! It’s excellent that you’re enjoying our broad array of games and providers. We continuously expand our collection with games from top providers so that every player can find options that suit their preferences. Your sense of security while playing is very important to us, so we’re pleased that we’re meeting your expectations. Although our site already features a wide bonus program, we also invite you to follow us on Instagram, Twitter, and Telegram. There, you’ll find even more exciting offers. At Playfina, we're always here to support you around the clock. If you require assistance or have any questions, please feel free to reach out to our 24/7 Live Chat or contact us via email at [email protected]. Wishing you the utmost joy, Playfina Casino

user avatar

Playfina has an amazing selection of games and providers. The exclusive bonuses keep me coming back, and I feel very safe playing here. Great job, Playfina!

Dear Lambenrian, We’re deeply grateful for your fantastic review! It’s rewarding to know that our extensive games library, exclusive bonuses, and secure environment are meeting your expectations. Knowing that you feel both secure and valued on our platform is incredibly satisfying for us. At Playfina, our team is always here to support you. Should you have any questions or need assistance, please don't hesitate to reach out via our 24/7 Live Chat or send us an email at [email protected]. Your satisfaction remains our primary objective. Devoted to your contentment, Playfina Casino

user avatar

I love Playfina! The support team is always so responsive and helpful. The interface is user-friendly, and there are so many bonuses to choose from. Highly recommend!

Dear Tharlyndita, Thank you for your amazing review! We’re thrilled that our helpful support team and user-friendly interface have made your experience enjoyable. We’re also delighted that you’re taking full advantage of the diverse bonuses we offer. Your endorsement means a great deal to us and we’re excited to continue providing an excellent gaming experience. Thank you for recommending us! At Playfina, we're dedicated to providing continuous assistance. Whether you need support or have questions, our Live Chat is at your service 24/7. You can also reach out to us via email at [email protected]. We're committed to ensuring that your gaming experience is nothing short of satisfying. Enjoy your playtime, Playfina Casino

user avatar

This huge collection of slots and games that Playfina owns promises so much variety that it's impossible to imagine. No matter how many times I try new and new things, I still can't try half of them, although I believe that sooner or later I will overcome this limitless collection.

Dear Jeoladybame, Thank you for your glowing feedback! We’re pleased that our extensive collection of games has provided you with endless entertainment. With new releases being added regularly to our site, we’re confident that you’ll always find something new and interesting to try. Our goal is to ensure that you never run out of options and that your time on our site remains exciting and full of surprises. At Playfina, we're dedicated to ensuring that your gaming experience is seamless. Should you need any assistance or have enquiries, please don't hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. Focused on your enjoyment, Playfina Casino

user avatar

How enjoyable it can be to visit a casino when you always have your own personal manager waiting for you, and even a nice cashback, Vip is definitely worth it!

Dear Raiainnesar, Thank you for your enthusiastic review! We truly appreciate your feedback and are delighted that the personal manager and VIP rewards have enhanced your experience with us. It’s our goal to make each visit to our casino special, so we’re thrilled to know that we’ve achieved this for you. Your satisfaction is our top priority and we look forward to continuing to provide you with unforgettable emotions and experiences on our site. If you encounter any difficulties or have enquiries, feel free to contact our 24/7 Live Chat or send us an email at [email protected]. At Playfina, we're dedicated to ensuring that your gaming experience is enjoyable. For your comfort, Playfina Casino

user avatar

How could you not fall in love with this perfect combination of beautiful graphics and possibly the best customer service I've ever seen? I personally couldn't resist it...

Dear Qumandgalor, We’re so glad to know that you’re loving your experience with us! We’re delighted that the combination of beautiful graphics and exceptional customer service has made such a positive impression. We’ve worked hard to make our site not only visually appealing but also user-friendly. Additionally, our support team approaches their work with great care and dedication. Receiving feedback from our players is incredibly important to us, as we always strive to improve our services. It’s especially rewarding to receive such heartfelt reviews like yours. Always remember, we're here to support you. Whether you require immediate assistance via our Live Chat, accessible 24/7, or if you prefer to send us an email at [email protected], we're continuously prepared to ensure that your Playfina gaming experience is the best it can be. Your happiness motivates us, Playfina Casino

user avatar

I have long been looking for a casino in which to win is not something from fiction, and here I was able to not only win, but also easily withdraw my money! So I recommend it, it is really possible to win here!

Dear Yngaradanar, Thank you for sharing your excitement with us! We’re so happy that you had a winning experience and found our withdrawal process smooth and hassle-free. Your recommendation truly encourages us to keep up the good work. Congratulations on your win, and wishing you even more success in the future! Playfina is committed to offering you the best online gaming experience. Should you face any difficulties, please reach out to our Live Chat, open 24/7, or email us at [email protected]. We're here to help! With heartfelt gratitude, Playfina Casino

user avatar

The first thing that got me hooked on Playfina was the impressive list of slots and games, it got me hooked, and I've stayed until now - thanks to the great bonuses of the VIP system and the excellent work of the personal manager.

Dear Thalieriser, Thank you for your fantastic feedback! We’re so glad that our impressive games selection hooked you and that you’ve enjoyed the benefits of our VIP program. Your satisfaction with your personal manager’s work is exactly what we strive for. We appreciate your loyalty and look forward to continuing to provide you with an exceptional gaming experience! Should you encounter any challenges or have questions, please do not hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. At Playfina Casino, we're dedicated to ensuring that your gaming experience is enjoyable. Your happiness, our goal, Playfina Casino

user avatar

Playfina is quick, user-friendly, has awesome games and promotions too! I look for ease of use, enjoyment, variety of games and providers, and withdraw/deposit flow and time frame. I'm pleasantly surprised!

Dear JessH93, Thank you for sharing your positive experience! We're pleased that you’re enjoying the user-friendly interface along with our awesome games and promotions. Moreover, it’s great to know that our smooth deposit/withdrawal process has exceeded your expectations. It’s our goal to make every aspect of your gaming journey enjoyable, so we’re glad we could pleasantly surprise you with our services. Feel free to contact our Live Chat, open 24/7, for immediate assistance, or email us at [email protected] with your questions or concerns. Playfina is always happy to make your gaming experience smoother. Exciting moments await, Playfina Casino

user avatar

Playfina has the greatest selection of games i am very pleased with. The homepage runs smoothly and are way to quick. It's not happening in game while I'm playing, almost never happens. Playfina offers me a good gaming feeling.

The support could be a little faster. Unfortunately,i often have to accept a long time until a problem is solved. However most of the things at 'Playfina' seens to be good. I think in the end the solution is very good. I think there could be more and higher bonuses..

Dear Johnwtf, Thank you for your detailed feedback! We’re happy to know that you’re pleased with our games selection and the smooth performance of our site. Knowing that you’re getting a good gaming feeling from your time spent on our site is the best reward for us. Additionally, we appreciate your feedback about the support response time and bonuses. We’re sorry if you had to deal with delays in resolving your issue. Rest assured that our specialists always strive to thoroughly investigate all matters, though some situations may require a bit more time to clarify. Our team is committed to providing a comprehensive response as quickly as possible, so we're constantly striving to improve. Regarding the bonus offers, our site features a wide bonus program to ensure that every player can find something to enjoy. We also invite you to check out our Twitter, Instagram, and Telegram. There, you’ll find even more exciting offers and have the chance to participate in regular competitions with the opportunity to win no-deposit prizes. If you face any challenges or need assistance, remember that our Live Chat is accessible 24/7, and you can also reach out to us via email at [email protected]. At Playfina, we're dedicated to being there for our players whenever they need assistance. With profound gratitude, Playfina Casino

user avatar

Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play