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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I've always been afraid to try online casinos, but Playfina has turned my perceptions around! A great selection of games, friendly atmosphere, and fast withdrawals all make Playfina the perfect place for the inexperienced like me.

Dear Conhmaheust, We’re thrilled that our casino has turned your apprehension into excitement! We’re also glad that our games variety, inviting atmosphere, and fast withdrawal process made you feel comfortable and confident. Continue exploring all the possibilities our site has to offer and enjoy every moment of your gaming experience with us. Feel free to reach out to us for any enquiries or assistance. Our Live Chat is at your service 24/7 and you can also contact us via email at [email protected]. Ensuring that your gaming experience is seamless is our utmost priority here at Playfina. With gratitude and best wishes, Playfina Casino

user avatar

It was the first time I entered an online casino, and to be honest, I was a bit scared. But Playfina welcomed me with open “arms”: simple and convenient application, available payment methods and a cool bonus system! I've already managed to win a couple of times, and it's really cool!

Dear Virllarrcet, Thank you for choosing us for your first online casino adventure! It’s wonderful to know that our easy-to-use platform, flexible payment options, and cool bonus system made your gaming journey enjoyable. Congratulations on your wins so far – may luck continue to be on your side and bring you many more victories! Our dedicated support team at Playfina is available around the clock. Contact us via Live Chat or send an email to [email protected] for prompt assistance. Your satisfaction is our priority. Enjoy every spin, Playfina Casino

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Playfina Casino is just a godsend for me, a newcomer to the world of gambling! The interface is so intuitive that it took me a couple of minutes to figure out all the intricacies. The huge selection of games, from classic slots to live dealers, is simply breathtaking! And the bonuses... just unbelievable!

Dear Karepricine, Thank you for sharing your excitement! We're overjoyed that our casino has been a perfect introduction to the world of gambling for you. It’s awesome that our user-friendly interface, diverse games, and incredible bonuses have provided you with a great start. Additionally, we would like to invite you to follow our Instagram, Twitter, and Telegram channels. There, you can participate in our regular competitions and contests for a chance to win no-deposit prizes, as well as explore other promotions. We look forward to bringing you more thrilling experiences as you continue to explore all that we offer. We're always here to assist you at Playfina. Should you encounter any issues or require assistance, our Live Chat is at your service 24/7, or you can reach us via email at [email protected]. We're dedicated to ensuring that your gaming experience is nothing short of enjoyable. Always at your service, Playfina Casino

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Great platform easy to use, has good withdrawal and deposit limits good vip benefits also the daily spins race and weekly spins race tournaments are also good

There's nothing I don't like about the casino it's one of the best I've found so no complaints really here can't fault it at all easiest platform I've ever used

Dear Masej8833, Thank you for the fantastic review! We’re thrilled that you find our platform user-friendly and that you’re enjoying the VIP benefits and tournaments. It’s great to know that our withdrawal and deposit limits meet your needs, and we’re honored to be considered one of the best casinos you’ve found. Wishing you continued success and endless enjoyment with us! We're here to ensure that your gaming experience is smooth and enjoyable. Should you need help at any point, get in touch with our 24/7 Live Chat or drop an email at [email protected]. We're always ready to help at Playfina. Your happiness is our priority, Playfina Casino

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I really liked the design of the Playfina site, it is very stylish and modern, and the bonus system is generous enough to entice any player, and I was no exception.

Dear Dysiahavinal, Thanks for the great review! We’re delighted that our stylish, modern design and generous bonus system made your experience a memorable one. You can find even more offers on our Instagram, Twitter, and Telegram channels. We recommend following us to stay updated on exciting promotions. Playfina is all about creating an enticing experience for our players, so we’re glad you enjoyed it! At Playfina, we stand ready to support you around the clock. If you need assistance or have any questions, don't hesitate to get in touch with our Live Chat, available 24/7, or email us at [email protected]. Let the games continue, Playfina Casino

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So many times I have fallen for some unscrupulous casinos that for me the most important thing is honesty, and Playfina is characterized by a high level of security and transparent rules of the game. In this casino you can be sure in the honesty and safety of the game.

Dear Zipperdannah, Thank you for your trust! Our casino is fully licensed and providing a secure and transparent gaming experience is our top priority. It’s great to know that you feel safe and confident playing with us. We're delighted that you can enjoy the games with peace of mind. If you encounter any issues or have enquiries, our 24/7 Live Chat is here to assist you, or you can reach out to us at [email protected]. At Playfina, we're dedicated to ensuring that your gaming experience is enjoyable. Supporting your journey, Playfina Casino

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Playfina exceeds expectations! The variety of games, generous bonuses and excellent support make it a great choice for online casino lovers. I recommend it to everyone!

Dear Farriedragua, Thank you for the awesome review! We’re thrilled to know that our games variety, generous bonuses, and excellent support have exceeded your expectations. We’re grateful for your recommendation and are here to ensure you keep enjoying every moment. Feel free to connect with us using our 24/7 Live Chat or by emailing us at [email protected]. Our primary focus is on delivering a seamless gaming experience for you here at Playfina. Providing quality service, Playfina Casino

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Excellent casino with a wide range of games from leading developers. The loyalty program deserves special praise - a great opportunity to get additional bonuses.

Dear Faviercellan, Thank you for the positive feedback! Our team works hard to ensure a great selection of games and a rewarding loyalty program, so it’s wonderful to see that you’re enjoying both. Additionally, our site features an extensive bonus program, as well as tournaments and challenges designed to keep your gaming experience exciting and full of opportunities. We’re here to keep the fun and bonuses coming your way, so have a great time playing with us! At Playfina, we're dedicated to being there for you whenever you need us. Our Live Chat is available 24/7, ready to assist you with any enquiries. If you prefer, you can also contact us via email at [email protected]. With sincere appreciation, Playfina Casino

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Although I am not so experienced in the world of online casinos, Playfina I liked, compared to other sites where I tried my luck, Playfina has a better bonus system, and the interface is much more convenient.

Dear Geustaviahav, We sincerely appreciate your feedback! It’s fantastic to know that our bonus system and easy-to-use interface made your gaming experience better. As you continue to try your luck with us, we hope that you discover even more reasons to enjoy our casino. We also offer a loyalty program, tournaments, and challenges on our site, and on our Instagram, Telegram, and Twitter, you can participate in regular contests where winners receive no-deposit prizes. Enjoy exploring more of what we offer, and best of luck in your future games. Ensuring a seamless gaming experience is our foremost priority at Playfina. If you encounter any issues or have questions, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. We're here and ready to assist you with pleasure. Your engagement is valuable, Playfina Casino

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Playfina is a casino with a great reputation, a variety of games and quality service. I recommend it to all my friends and I can recommend it to you too!

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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