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Mongoose Casino is closed, please try these instead:

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Mongoose Casino

Player Rating 3 reviews
7/10
3 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Mobile friendly
  • Live chat 24/7
  • Live Casino
  • Proven fair
What we don’t like
  • No phone support
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mongoose Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mongoosecasino.com
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Mongoose Casino is an online casino home to multiple gaming suppliers providing players with endless video slots and casino games. Players can choose from providers like MicrogamingBetsoft, Playson, Pragmatic Play, Big Time Gaming and loads more. The site is available through a web browser or players can use their mobile casino. Mongoose Casino are licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are certain country restrictions here. This includes players from Belgium, Denmark, Malaysia, France, Italy, Australia, Spain, South Africa, Turkey, Israel, the United Kingdom and the United States.

Mobile Gaming

Mongoose casino also provides their players with a fully optimized, modern mobile casino on the go. Players can enjoy video slots to casino games to live games and simply need to log in from a mobile or smartphone device.

Security and Fairness

Players can rest assured their personal and financial details are safe as the casino has been fully certified by Thawte’s SSL web security with Extended Validation. This is the strongest level of encryption possible as the security system uses a 256-bit SSL encryption system.

Games are also proven fair as the casino uses an independently tested random number generator at all times.

StallCation

Complaints

Read the complaints other players have left for Mongoose Casino. Learn more about complaints.

Show all complaints
Delaying €2,400 withdrawals for over a month
I want to file a complaint against Mongoose. They stalling me to pay for almost 2 months. On 5th May I deposit and won 1880 euro I verified my account on 28 May if else your not able to withdraw. I withdrew 1880 euro. After 1 month in good faith I thought my withdraw was processed.
I started to play again. I won a 450 euro amount. I withdraw my account get restricted and I had to verify my account again.

Once verified I couldn't withdraw to any of my creditcards or skrill they cancel all my skrill cash out.

First email about the credicard
" Hi Pyry,

Greetings!

We've noticed that the withdrawal of EUR 1,850.00 was unsuccessful due to some technical issue hence we've credited the amount back to your account. "

I can't with my card they removed this option afer this I got the following email
" This is Sara from Mongoose Casino Payments & Security Team.
Please be informed that we have cancelled your withdrawal request via Skrill because the deposit you made was via credit card. Please resubmit your request via card. "

There is NO card option.

After mailing I get the following email
" Thank you for the screenshot. Please be advised that you can submit withdrawal via bank transfer and not Skrill. As for the credit card withdrawals, it is being temporarily disabled. Please let us know once you have resubmitted the withdrawal request ( bank transfer ). We are sorry for the inconvenience caused."

I withdraw my money from the bank it's pending and they still won't process it.

It's absurd I have to go to a process of 100 email to get my money and they still having send any money.
Attached is the transaction history. You can see how much they cancel my withdraws.

They receive my money with deposit from creditcard . they won't accept credit cards withdraws. They won't accept skrill withdraws. Bank accounts they appertnly don't do I hope I get explanation there unresponsive
staus Resolved
€2330
Stalling Verification & $3,100 Withdrawal
After a big win at Mongoose Casino, a casino I actually happened to really like, I sent all my documents to them for verification. Now, I gamble a lot so I have all my folders in order for the type of files they request, and I've done it so many times that I new there would be no reason not to have me immediately fully verified. 2 of my identifications went through fine, ID and Utility bill, but they are giving me problems with the online banking statement I submitted.

I deposited with Citadel Instant Banking, something very convenient for Canadians, and submitted an online banking screencap that showed my Full Name, Bank Number, and the transactions I made on the same day and for the same amounts as to what I deposited to the site. This should have been sufficient as I have done this a million times before. Instead they say It needs to show: Payment Method: Require a statement for TD Canada Trust. It has to show your name, the transaction ID (PR00832#####1) and the date.

I have done Instant Banking for as long as I can remember, and now as an end-user, it only appears on a Bank statement as 'Direct Check MSP'. I have also confirmed with TD Canada Trust and Citadel that there is no further transaction information similar to PRO00.. available in my account information. They are simply stalling withdrawal by giviing me verification run-arounds and it's already worked by me losing $1800. I will not play another round on this casino until this is solved.
staus Resolved
$3100

Complaint Statistics

Resolved 7
Avg. Amount $ 1,108
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Top reviews from our players

I registered at Mongooze casino yesterday. I was immediately asked for a proof of address and passport. My account was confirmed in a few hours. I started playing early this morning. I deposited 45 pounds and in a very short time I had 500 to withdraw. I had to upload proof of payment, I was worried it would take a long time because today is Saturday.I immediately contacted support for help. He promised me everything would be done immediately, and really, in just an hour, today, Saturday, my account was completely confirmed. The casino team is very good !!!I read both reviews for very slow account identification, but it took me exactly two hours. I very much hope payment is fast too !!

Only I have not seen games on NETENT. Everything else is good. I've played many slots and am very pleased.I just don't get my feedback unless it's 150 characters, that's what I'm writing about here.

Dear Mitak11, Thank you for your kind words. Casino team always look forward to providing better user experience for our players. As for NETENT game provider, we do not have them on board at the moment. We will surely pass your feedback to the Casino Team. Please do not hesitate to drop us a message or contact us on our 24/7 Live Chat Support and we will assist you in any way we can, should you have any issues. Thank you. Sincerely, Mongoose Casino Customer Support Team

user avatar

The site's layout is friendly, offers a good range of services and choice of slots, as well as a good promotion scheme with the cashback for instance.

Everything verified, address, ID and bank card. Yet after a week joining and making a fair few deposits, they email asking questions about profession income. I respond but then next day get blocked from playing and a survey appears every time login. There is an error message when submitting. Report it to live chat several times, send screenshots to email that original answers to email were sent and nothing. Complain on here and 96 hours passed, casino hasn't responded to complaint. Now 2 weeks unable to play but can login okay. This is the worst casino experience ever had when done nothing wrong and i cannot recommend at all. 3 stars is generous

Friendly support. Great games, quick cashout. Love that they have lightning roulette. Had a big win from a small deposit and they paid out no problem. Good site for Canadians; citadel instant banking.

Slow verification process. Now that I don't have to worry about it I'll continue playing here, but it took almost 3 days just to complete it. I think they are just making sure and have no bad intent.

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