Complaint #9
Mongoose Casino
Delaying €2,400 withdrawals for over a month
6 years ago
I want to file a complaint against Mongoose. They stalling me to pay for almost 2 months. On 5th May I deposit and won 1880 euro I verified my account on 28 May if else your not able to withdraw. I withdrew 1880 euro. After 1 month in good faith I thought my withdraw was processed.
I started to play again. I won a 450 euro amount. I withdraw my account get restricted and I had to verify my account again.
Once verified I couldn't withdraw to any of my creditcards or skrill they cancel all my skrill cash out.
First email about the credicard
" Hi Pyry,
Greetings!
We've noticed that the withdrawal of EUR 1,850.00 was unsuccessful due to some technical issue hence we've credited the amount back to your account. "
I can't with my card they removed this option afer this I got the following email
" This is Sara from Mongoose Casino Payments & Security Team.
Please be informed that we have cancelled your withdrawal request via Skrill because the deposit you made was via credit card. Please resubmit your request via card. "
There is NO card option.
After mailing I get the following email
" Thank you for the screenshot. Please be advised that you can submit withdrawal via bank transfer and not Skrill. As for the credit card withdrawals, it is being temporarily disabled. Please let us know once you have resubmitted the withdrawal request ( bank transfer ). We are sorry for the inconvenience caused."
I withdraw my money from the bank it's pending and they still won't process it.
It's absurd I have to go to a process of 100 email to get my money and they still having send any money.
Attached is the transaction history. You can see how much they cancel my withdraws.
They receive my money with deposit from creditcard . they won't accept credit cards withdraws. They won't accept skrill withdraws. Bank accounts they appertnly don't do I hope I get explanation there unresponsive
I started to play again. I won a 450 euro amount. I withdraw my account get restricted and I had to verify my account again.
Once verified I couldn't withdraw to any of my creditcards or skrill they cancel all my skrill cash out.
First email about the credicard
" Hi Pyry,
Greetings!
We've noticed that the withdrawal of EUR 1,850.00 was unsuccessful due to some technical issue hence we've credited the amount back to your account. "
I can't with my card they removed this option afer this I got the following email
" This is Sara from Mongoose Casino Payments & Security Team.
Please be informed that we have cancelled your withdrawal request via Skrill because the deposit you made was via credit card. Please resubmit your request via card. "
There is NO card option.
After mailing I get the following email
" Thank you for the screenshot. Please be advised that you can submit withdrawal via bank transfer and not Skrill. As for the credit card withdrawals, it is being temporarily disabled. Please let us know once you have resubmitted the withdrawal request ( bank transfer ). We are sorry for the inconvenience caused."
I withdraw my money from the bank it's pending and they still won't process it.
It's absurd I have to go to a process of 100 email to get my money and they still having send any money.
Attached is the transaction history. You can see how much they cancel my withdraws.
They receive my money with deposit from creditcard . they won't accept credit cards withdraws. They won't accept skrill withdraws. Bank accounts they appertnly don't do I hope I get explanation there unresponsive
Screenshot
