Ag Awards

Mongoose Casino - Blocked from playing

Karajan75 United Kingdom
Posted on July 12, 2019

I had email with questions about my background on Monday 1st July 2019 following level of deposits. I respond to payments team email on 2nd July (attached email) and then Tuesday evening a questionnaire appeared when logged on site or switched between screens. Everytime I complete and submit, an error message appears. I speak to chat team 2 or 3 times in next few days, told backlog and will be raised with payments team. Nothing has been done. It is now 8 whole days inclusive where I am blocked from playing but can log on. See my funds. I get survey and submit everytime and the same error message. I log again and again but nothing is happening. I respond by email and send them screenshots too. Again tonight same survey, same error message and can't play. The customer service is poor as been 8 whole days where they've blocked me playing and I've submitted the survey, sent them answers to their original email questions (attached) and reported this error but nothing is happening. They are messing me around and possibly other users if this happens to them. I have complied and answered and told them survey error and sent them screenshots (that I've sent you). It needs reporting and looking into as 8 whole days now that they've not done anything and I can't do anymore than I've done (all attachments show emails and screenshots for error report and me complying with answers).

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