- Live chat is open 24/7
- The casino is available on most mobile devices
- Home to lots of top performing software providers
- Available in many different languages
- Limited video poker games
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Melbet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.
Mobile Gaming
Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.
Security and Fairness
When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.
They use a random number generator too so players can rest assured the games are always producing fair and random results.
- E-Wallets 0-24 hours
- Bank Transfers 0-5 days
- Card Payments Not offered
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players who enjoy video slots will not be disappointed here as the casino is home to so many software providers. There’s too many to mention but they include big names like NetEnt, Microgaming, Betsoft, Playson and Endorophina. Players will of course be able to select which provider they want to take a look at or can just browse them all to find the games the like. Titles include the Lucha Legends Slot, Exotic Cats Slot, Voodoo Slot, Chilli Heat Slot and The Dog House Slot.
There’s lots of table games here as well so players will have their pick of games when it comes to classics such as blackjack and roulette. There’s other games too like Baccarat, Bingo and of course some well known poker games.
Players just wanting to try their luck at some card games might want to try the video poker games instead. These are still found in the casino lobby and include All Aces Poker and Jacks or Better Poker.
Live Casino
The casino does have a live casino as well which is open around the clock and each game is hosted by a real life dealer to add to the excitement. Games are available from the likes of Evolution Gaming and Ezugi and include Live Blackjack and Live Roulette.
Support
Anyone who needs help and assistance can contact the casinos customer support team who are available around the clock. The fastest way to get help here is by using the casinos live chat facility which is open 24/7. Players can also email the casino for additional support and customer service agents are available over the telephone. They even have an online contact form if any additional questions need to be asked.
Complaints
Read the complaints other players have left for Melbet Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Thank you for your feedback.We are so sorry that you have such an opinion and our service, if we can help you in any way would be happy.
Trying to close my account for good and the say i have to send them passport details or national id to close. I am not going to do that just to close my account. I understand why they need my id if i was going to take a witdrawal but i am not
Thank you for feedback. Can you send us your game ID or mailing address to which the account is registered?
I have tried to connect to live chat to have my account closed due to a gambling problem but can’t ever seem to connect. I emailed the general enquiry email address listed and was told to email another email address which didn’t work. I was supplied the correct email address and once again asked for my account to be closed. I have been told I have to verify my identity with photo ID and all normal verification documentation in order to close my account for any reason. These documents are not required to make a deposit but apparently are required to make sure I’m a real person in order to close my account. The customer service at Melbet is extremely poor and If it is this much drama to close an account for a gambling problem, imagine making a withdrawal.
Thank you for feedback. Can you write to which email address you wrote about your problem? We could fix the problems that arose in this situation. We didn’t have any problems with deleting an account.
The slots variety is great, and If I can use skrill I may play there. The chat support said me that was a technical problem, then asked again min later and they said me that isn't possible to use skrill. So I decided to close my account, and they can't.
I want to close my account, cant deposit here. They said me that they can't because I need to send my personal ID photos. I don't know why? if I didn't deposit. In the meantime, I was searching in the terms and conditions and can't find anything about it. So contacted the chat support and they still can't answer what I asked about to close my account. Never happened anything like this when I want to close my account.
Thank you for feedback. Can you write to which email address you wrote about your problem? We could fix the problems that arose in this situation. We didn’t have any problems with deleting an account. We need to know your personal ID.
Rarely write a review unless the casino is too good or too bad in my eye.
This casino offers super withdrawal when you win (other casino might take days). I just had to wait for few minutes and the money is already in my account! The games are plenty, I can find all the games I usually play there.
If you are looking for casino with fast withdrawal, not the one taking days to weeks verifying your documents, this is the one.
Thanks for your feedback. We are happy to work for you.
Nothing good to say, nothing works, I cashed in and went to slots, but every single slot I click says "this game is not avalilable to you right now" So I have cashed in and cannot do anything with the money.
Withdraw limits are too high so once you realise nothing works you can't get your money back. All the live chat does is provide an email, they don't actually say anything they just link you to an email.
Once emailed you get a response in Russian even though you spoke in English. So this place literally has 0 support. 0 ability to play the slots and 0 ability to get your money back. -10 / 10 . Avoid at all costs. [Unless you are Russian?]
Hi! Thank you for feedback. Can you write to which site you wrote about your problem? We could fix the problems that arose in this situation.
Not a single bad experience at this quality casino with excellent support and really good games. Cash gets paid quickly and I have never even had to email them.
Thanks for your feedback. We are happy to work for you.
Melbet is actually a bookie and this is probably the reason why there is no casino deposit bonus available at all! But the casino section is really impressive. I don't know the exact number of slot games they have but there are definitely a few thousand. Games from 92 provider...i love casinos with game libraries like that. I think it is a pity that there are only a hand full of casinos which offer such a variety of games! I had no technical problems...all games I played ran as they should.
Surprisingly my cashout request was approved and completed after only one hour!! No account verification no document request... I would give melbet 10 stars but there are unfortunately two big negative points which destroy that perfect rating...
I totally agree with ghettobird...Melbet got one of the worst live support I have ever experienced!
The second negative point is the strange country restriction question...Askgamblers warns me that Melbet Casino is restricted in my country...the lcb.org review says: players from Germany are accepted at this casino...?
The terms & conditions at Melbet casino say:
Users from the following countries will not be allowed to register on our website: Germany (and a few more)
But I was able to register an account at Melbet I was able to deposit and to cashout. So either they have simply forget to update the t&c's and german players are now accepted at Melbet or
they let players from restricted countries register and play and if they try to cashout a huge winning they don't pay them of....but of course that's just my guess.
Thanks for your feedback. We will seek solutions to the above problems.
I like the fact they have a huge amount of suppliers of different games. To make a deposit is quite easy and doesn't cause much issue.
Most games are working.
This is the worst casino I have ever played at when it comes to customer service. They have a chat, but when you ask a question they never answer, they barely understand english. Withdrawals are impossible to do. You cant take out with the same you used for deposits, bank withdrawal doesn't exist. Even a simple thing as closing your account is basically impossible.
I would like to warn anyone planning to use this casino to stay away. You will just get frustrated
Thank you for your feedback. We want to clarify in which chat you wrote?
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Nothing as the support agent over chat and phone are rude and cant answer simple questions!
For example do they accept Australian player. They won't answer you as I asked them because AskGamblers states Australia is restricted and their terms and condition doesn't state Australia as restricted. They wont give you a straight answer.
Dont do in this site their agents are rude and arrogant.
Rude and arrogant agents that cant even clarify questions with you!
Can't even answer you enquiry over the phone or on chat.
Example what country players are accepted and what withdrawal limits it has. As askgambler say no limit and they can't even confirm that if its correct.
The arrogant and rude agents just shut you off by saying look on the site and it states it when withdrawal limit isnt stated what the maximum cash out is!
Poor customer service which is funny if they want new players.