Complaint #221 Melbet Casino

Withdrawal delayed despite submitting all requested documents

By Seema D.

3 weeks ago

I successfully completed all required wagering and requested a withdrawal. Instead of processing my withdrawal, Melbet has repeatedly requested verification documents.
The verification process happened in the following order:
First, I was asked to provide clear color photographs of both sides of my national ID.
I submitted high-quality color photos exactly as requested.
After that, Melbet requested the original e-Aadhaar PDF downloaded from the official UIDAI government website.
I downloaded the original e-Aadhaar from the official UIDAI website and submitted the password-protected PDF together with the correct password.
I have fully cooperated with every verification request and submitted every document promptly. Despite this, my withdrawal has remained pending for over one month.
I believe I have fulfilled all reasonable KYC requirements. If any additional document is genuinely required, Melbet should clearly explain the reason instead of keeping my withdrawal pending indefinitely.
I respectfully request AskGamblers to investigate this case, review the attached email conversation showing the sequence of document requests and my responses, and ask Melbet to complete the verification and process my withdrawal without any further unnecessary delay.
Thank you.

Disputed Casino Melbet Casino

Reason Delayed payment

Discussion

58 hours left for Melbet Casino to respond.

AskGamblers

• Support Team

1 day ago

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Melbet Casino

• Representative

5 days ago

Dear seemamalik30061991,

I have received an update from our Security Department regarding your account.

All the documents you submitted have been accepted and are currently under review.

I kindly ask for a little more of your patience while the review is completed. As soon as I receive any further updates, I will let you know right away.

seemamalik30061991

• India

1 week ago

Dear AskGamblers Team,
I would like to provide an important update regarding my complaint against MelBet.
Following MelBet's latest instruction to log in through a PC, I logged in again today and discovered that their Security Department had added another set of clarification questions to my Account Block Appeal.
Despite having already completed the verification/appeal process previously, I have once again fully cooperated and answered all of the newly requested questions regarding the devices used to access my account, locations of access, and internet connection/IP-related information.
I successfully submitted the requested information today, 08 August 2026. MelBet's system displayed the confirmation:
“Done. Your information has been sent. You will receive notification via the contact details provided on the form.”
I am attaching the submission-confirmation screenshot as evidence.
Therefore, as of now, there is no pending action or unanswered verification request from my side.
I respectfully request AskGamblers to keep this complaint active and ask MelBet to provide a substantive final decision rather than repeatedly directing me to log in through a PC without explaining what remains outstanding.
I have cooperated with every verification request made to me. I now request:
Completion of the security review without unnecessary further delay.
A clear final decision regarding my account verification.
Restoration of access to my account if verification is successful.
Processing/release of my pending withdrawal/funds in accordance with the applicable account terms.
If MelBet believes anything else is still required, I request that they specify exactly what information or document is outstanding, rather than providing another generic instruction.
Dear MelBet Representative, please confirm through this complaint that today's additional information has been received by your Security Department and provide a concrete status update.
Thank you, AskGamblers, for continuing to mediate this matter.

seemamalik30061991

• India

1 week ago

Dear AskGamblers Team,
I need to formally highlight a serious issue with the way Melbet is handling this verification.
I have already followed Melbet's instruction to log in via PC and complete the required verification/Account Block Appeal process TWICE. On both occasions, I provided the requested information and submitted the forms successfully.
Despite this, after waiting more than 72 hours, the Security Department has again sent me exactly the same generic instruction:
“Your account is under verification. Please, login to your account via PC in order to see the instructions.”
This is extremely concerning because I have already complied with this exact instruction twice.
To be absolutely clear, I have already provided the requested identification documents, SafePal wallet/transaction information, relationship clarification requested by Security, and completed the PC-based Account Block Appeal and subsequent clarification questions.
Melbet has not identified any specific document that is missing, any question that remains unanswered, or any deficiency in the information already submitted. Instead, I appear to be repeatedly sent back through the same verification process.
Furthermore, Melbet's representative stated here on AskGamblers that they would request additional information regarding my account and notify me as soon as they received an update. However, instead of receiving a substantive update, I have again received the same repetitive PC-login instruction from the Security Department.
I fully accept Melbet's right to conduct legitimate KYC/security checks, and I have cooperated throughout. However, verification should not become an indefinite repetitive cycle where a customer repeatedly completes the same requirements without being told what, if anything, is actually outstanding.
I therefore respectfully request AskGamblers to ask Melbet to provide a substantive response to the following:
What specific verification requirement, if any, remains outstanding?
Why am I being instructed to complete the PC process again after already completing it twice?
Has the information previously submitted actually been reviewed by the Security Team?
What is the current status of the investigation?
When will a final decision be issued regarding my account restriction?
When will my pending funds/withdrawal be released once verification is completed?
If Melbet requires any genuinely new document or clarification, I remain willing to provide it immediately. However, simply repeating the same instruction without identifying any outstanding requirement does not meaningfully progress the verification.
I request that this complaint remain open until Melbet provides a specific and substantive resolution, rather than another generic “under verification / login via PC” response.
I can provide screenshots showing both my previous successful PC submissions and the latest repeated email instruction if required.
Thank you, AskGamblers, for continuing to mediate this matter.

Melbet Casino Complaint Stats

Resolved 55 / 61

Avg. Amount $1,706

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

Melbet Casino Complaints

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3 deposits not credited 152 MAD

Hello AskGamblers Team,

I am filing a complaint against Melbet Casino.

On 06/08/2026 and 08/08/2026, I made 3 deposits totaling 152 MAD to my Melbet account, username 1761186753.

Bank transaction references are: 385772818, 385772906, 386580675.

My bank status shows EXECUTED, meaning the money has left my account.

I contacted Melbet support. They replied by email that the transfers are valid, but they refuse to credit my casino account.

They also deleted the deposit method from my app, and live chat is only a bot that repeats the same message.

This is clear fraud and theft. I am asking you to please force Melbet to credit my wallet number: 007270001276870030003255 with 152 MAD immediately.

Thank you for your help.

I have attached the bank proof and chat screenshots.

63h left

د.م.152

Deposit 12870 PKR Not Credited STAN 493213

My deposit of 12,870 PKR on 28-07-2026 at 22:32 STAN 493213 is not credited for 6 days.

Ticket 20018469 has WRONG amount 2000 PKR and is locked. No option to reply.

DISCRIMINATION: Melbet approved my 89,300 PKR on 09-07-2026 in 5 minutes and 15,000 PKR on 29-07-2026 via same shop.
But they are blocking 12,870 PKR.

Support agent Rajab in live chat is telling me to email [email protected] where I get no reply for 6 days.

Account ID: 1525087613
Phone: 03282465990
Video proof available.

61h left

₨12,870

Withdrawal Delayed And No Answer

Hello AskGamblers team,
I am submitting this complaint regarding Melbet because my withdrawal request of 775,000 IQD
(Request Number: 5106467549) for account ID
1609340831 has been unjustly delayed and blocked.
I have already submitted all required verification documents and identification as requested, but my funds remain completely stuck and I cannot withdraw them. Furthermore, I have sent multiple emails to their support and security teams, but I have received no proper response or resolution to help me release my money.
I kindly ask AskGamblers to intervene and help me urge Melbet to review my account, process my verification, and release my funds as soon as possible. Thank you for your support and cooperation.

93h left

د.ع.775,000

Account verification delay

Hello. My Melbet ID is 839388451. I have a balance of 10,000 USD on my account. When I try to withdraw my funds, I get an error "Document request".

I have already sent all requested documents (passport, selfie with passport, payment confirmations) to [email protected] more than 10 times. However, the security team keeps finding groundless excuses to delay the verification process and refuses to release my legally won money.

All provided documents are fully valid, belong to me, and my profile is registered under my real name. I request the AskGamblers team to intervene and help me get my account verified and my funds withdrawn. I am ready to provide all screenshots and proof to the moderators.

Resolved

$10,000

Closed my account and withheld my deposits

Player ID: < sent to the casino >

My account was permanently closed by Melbet. I have contacted their security department multiple times but have not received a satisfactory explanation or solution.

All funds deposited into the account were made using my own payment method. The total amount deposited is approximately 4000 MAD.

I respectfully request either:

1. Reopening my account and allowing me to withdraw my balance; or

2. Refunding my deposited funds to the original payment method.

I have attached all relevant communications and proof of deposits for review.

Thank you for your assis

Resolved

Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

Resolved

ج.م.‏74,598

Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

Resolved

රු.50,000

Withdrawal NPR 4500 not received yet

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

Rejected

नेरू45,000

Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

Resolved

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10002 INR not credited to bank account

Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

Withdrawal Amount: 10002

Withdrawal Request Date: 5/04/2026.

Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

I have already contacted Melbet customer support, but the issue has not been resolved yet. Therefore, I kindly request that AskGamblers look into this matter and help me get my withdrawal credited as soon as possible.

I can provide screenshots of the withdrawal status, transaction details, and bank statement.

Please treat this issue as urgent.

Thank you for your support.

Sincerely,

Resolved

₹10,002