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Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381


3 weeks ago
I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.
Disputed Casino Melbet Casino
Amount රු.50000

Discussion

User name

Dear @Yugandare,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Yugandare,

I have received an update from our payment team today.

Following a thorough investigation, the payment department found that the cash agent was unable to complete your cash payout after the withdrawal was processed. As a result, the full withdrawal amount has been successfully returned to your casino account balance.
User name loyalty-level-1
Thanks. I hope your team genuily working on this since this is a small matter and it is very eazy to reconcile and find a solution. This is the 5th month Im suffering.

Thanks
User name
Dear Yugandare,

I would like to inform you that I am continuously monitoring your case, and our finance department is still actively working on resolving the issue with your withdrawal.

Melbet Casino Complaint Stats

Resolved 54 / 60
Avg. Amount $1,568
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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